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When the business processes are more structured and the knowledge is mostly
explicit, organizational knowledge can be more systematically codified,
stored and re-used.
Knowledge audit methodology such as STOCKS (Shek, 2007; Shek et al., 2008)
emphasized on the codification of knowledge sources (knowledge owners),
skills and experience, documents and the recipients.
Emergence of factory and office automation brought about by the growing
adoption of IT has changed the business landscape tremendously and has re-
written the competition game from mass production to mass customization.
Knowledge elicitation
business activities, which can be modelled step by step, from the starting to
the stopping events, accounting for all possible paths, execution techniques
and events.
Inputs and outputs of these processes can be clearly listed and thus
procedural knowledge can be transferred to new colleagues
Procedural knowledge, being referred as knowing how to perform certain activities