PRESENTATION

OF
PUBLIC ADMINISTRATION

TOPIC : COMMUNICATION

SUBMITTED TO: SUBMITTED BY:

MISS. AMRIT ABHISHEK SHARMA
MMDU MULLANA 2516005
BA-LLB (5YR)

MAHARISHI MARKENDESHWAR (DEEMED TO BE) UNIVERSITY , MULLANA (AMBALA)

COMMUNICATION : MEANING OF COMMUNICATION

Communication is another administrative process

and in the absence of communication the
function of the organization will reach
practically a full stop.
DEFINITIONS:-
Simon has said: “Without communication there can be
no organization, for there is no possibility of group
influencing the behavior of the individual.” The
administration of an organization is a continuous
process and it is the function of the communicative
system to maintain this continuity.
SOME OTHER DEFINITION:-
Communication is the process of establishing
commonness through the movement of ideas, thoughts
and feelings etc. from one to another or between groups
of persons. In other words, it is an exchange of facts,
thoughts, information, emotions resulting in a shared
understanding
ACC. TO KARL W. DEUTSCH
“The communication means the transfer of messages
containing quantities of information” According to
Dentoch communication is a type of channel through
which messages or information or directions pass from
one stage or group of organization to another. Even
assessment or emotions pass through the channel and
this comes to be treated as communication.
 NATURE OF COMMUNICATION
The word communication is derived from the Latin word
communis and communis is derived from communo. Some
scholars say that the real origin of the word communication is
communis. In all the cases the meaning is common. The
communication removes the barriers that are found among
various sections of the organization. Hence commonness stands
at the central position of the organization and communication
makes it possible.
The communication is a process, but it is never a one-way
process. An organization is divided into a number of sections or
departments and the information is always communicated
among all the departments.
For example:
a department or an officer receives information from higher
authority regarding a particular issue and the receiving section
sends its opinion to the department or person concerned.

The communication is also an act of imparting

news/information. Information is always exchanged among the
employees.
Communication plays a very important role in the functioning of
the organization. Changes are taking place continuously in the
environment and the impact of these changes simultaneously
reacts upon the administration political system. In other words,
the authority responds to any news or action and this response
is conveyed through the machinery of communication system.
IMPORTANCE
Communication is not simply a part of public administration or
an organization; rather, it is a vital part of organization. The
administration of government or any organization is highly
complex and the body of administration is increasing with the
progress of time. In order to cope with this situation the public
administration must prepare itself. Normally, the system of
communication must be prepared.
The communication has a special role to play in the field of
human relations which is the main part of communication. At
this stage we remember a remark of the German poet Goethe.
If you treat an individual as he is, he will stay as he is. But if
you treat him as if he were, what he ought to be and he could be
he will become what the ought to be and he could be. It is the
communication that makes man what he ought to be. Through
the mechanism of communication man can develop his inner
qualities. He becomes more and more eligible for it.
FORMS OF COMMUNICATION
There are mainly two forms of communication—formal and
informal.
FORMAL COMMUNICATION
The formal communication is based on certain written rules
and regulations or centrally determined rules and all these must
be strictly observed or maintained. Any change must be
preceded by permission of appropriate authority. The formal
communication is the central feature of governmental
administration. Formal communication is also prevalent in an
administrative system characterized by hierarchy.

Another aspect of formal communication the movement of

order or direction takes place formally or in writing. Personal
liking or disliking has nothing to do with the formal
communication.
INFORMAL COMMUNICATION
The Informal Communication is the casual and unofficial form
of communication wherein the information is exchanged
spontaneously between two or more persons without
conforming the prescribed official rules, processes, system,
formalities and chain of command. The informal
communications are based on the personal or informal relations
such as friends, peers, family, club members, etc. and thus is
free from the organizational conventional rules and other
formalities. The informal communication is characterized by an
indefinite channel of communication, which means there is no
definite chain of command through which the information
flows. Hence, the information can flow from anywhere. Often
such communication arises out of the social relations that an
individual creates with other persons on the basis of common
interest, likings or disliking.
CHARACTERISTICS
PURPOSE
1. In order to increase managerial efficiency communication is
necessary.
2. For industrial peace cooperation is required and communication
ensures this.
3. Communication helps coordination among various
departments of an organization.
4. Communication helps the employees to acquire effective
knowledge about various branches and aspects of organization.
5. Communication is necessary for acquiring knowledge and
function of the organization.
6. With the help of communication employees come to be
acquainted with the decision-making process. It is because the
decision-making affairs are not the functions of any particular
person. All the employees of the organization are involved in this
affair.
THANK YOU…