Recent issues in SCM

Presented to: Sachin sharma

Presentedby: PoonamDhiman
MBA 4th sem
Roll no. 1708
 Supply Chain Management
(SCM)
Supply chain management is the management of the
flow of goods and services and includes all processes
that transform raw materials into final products. It
involves the active streamlining of a business's supply-
side activities to maximize customer value and gain a
competitive advantage in the marketplace.
SCM represents an effort by suppliers to develop and
implement supply chains that are as efficient and
economical as possible. Supply chains cover
everything from production to product development
to the information systems needed to direct these
undertakings.
Benefits of Supply Chain
Management
• Higher Efficiency Rate
• Decrease Cost Effects
• Increases Output
• Increases Your Business Profit Level
• Boost Cooperation Level
• No More Delays In Processes
• Enhanced Supply Chain Network
 Issues in SCM
1. Globalization
2. Fast-changing Markets
3. Quality and Compliance
4. Customer service
5. Cost control
6. Customer Preferences
Role of IT in a Supply Chain

Information is a key supply chain driver

because it serves as the glue that
allowsother drivers to work together with
the goalof creating an integrated,
coordinatedsupply chain.

Information makes the supply chain

visibleto a manager. With the visibility, a
manager can make decisions to improve
Managers must understand how informationis
gathered and analyzed. This is where ITcomes into
play as IT consists of thehardware, software and
people throughout aSC that gather, analyze and
execute uponinformation.

Thus, the organization needs to be connectedand

become able to share information in realtime and
instantaneously. This is notachievable without IT
and the tools it offersfor organization wide
collaboration.
Functional Roles of IT in SCM

Transaction
ExecutionCollaboration
&CoordinationDecisionSupport
 Objectives of IT in SCM
1) Providing information, Availability &
Visibility.
2) Enabling single point of contact of
data.
3) Allowing decisions based on total
supply chain information.
4) Enabling collaboration with supply
chain partners.
The Use & Benefits of IT

1)Successful companies have developed

focusedE-business solutions for
improving customer service elements
that are most important in their business.

2)Improved efficiency allows company

personnel'sto focus more on the critical
business activities.
3) E-business solutions support
planningcollaboration&improved agility
of the supplynetwork.

4)The use of E-business solutions

improve the information quality.

5)To gain strategic benefits, the useof IT

has to be coupled withprocess re-design.
CRM-Customer relationship management
(CRM) refers to the principles, practices,
and guidelines that an organization follows
when interacting with its customers. From
the organization's point of view, this entire
relationship encompasses direct
interactions with customers, such as sales
and service-related processes, and
forecasting and analysis of customer trends
and behaviors. Ultimately, CRM serves to
enhance the customer's overall experience.
 Internal Generic

Types of
benchmarkin
g

Competitive
Functional
Benchmarking
A measurement of the quality of
an organization's policies,
products, programs, strategies,
etc., and their comparison with
standard measurements, or
similar measurements of its
peers..
Objectives of benchmarking
The objectives of benchmarking are (1)
to determine what and where
improvements are called for,
(2) to analyze how other organizations
achieve their high performance levels,
and
(3) to use this information to improve
performance.
Benefits if benchmarking
 Good impact on customer’s needs
 Helps in raising company standards
 Betterment in learning methodologies
 Get inspirations from the pioneers
 Enhances the learning experience
 Keeps in pace with new technology
 Strengthening the weakness
 Strives for the organization’s force on success
 Works for employees career growth
 Outsourcing
Outsourcing is the business
practice of hiring a party outside a
company to perform services and
create goods that traditionally
were performed in-house by the
company's own employees and
staff.
 Manufacturing
Project
Outsourcing
Outsourcing

Types of
Outsourcing

Professional
IT Outsourcing Outsourcing
Thank
You