INsync Mobile- Crowdsourcing based CEM

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OVERVIEW

5 Networks 23 days
12 devices
• Dialog Axiata • 8th to 31st January 2016
• 8 Samsung • Mobitel • 2204 data sessions
• 2 HTC • Hutch LK • 3.16 GB downloaded
• 1 Sony • AirTel • 1970 call attempts
• 1 Motorola • Etisalat • 18 unsuccessful calls

This report contains standard graphs extracted from

TEOCO’s Reporting Solution as well as custom
graphs created with exported data.

The Data Export Interface is a deliverable of TEOCO’s

proposal.

2
Passive Data Summary. User view.

On-device clients allow you to

profile your customers’ habits and
benchmark your network against
other technologies and
competitors.

21% of sessions on WiFi. …45% of received …and 70% of

Very few LTE sessions data via WiFi… transmitted data.

WiFi Throughput
can be measured
and compared

3
Data benchmark at a glance.
Due to the small sample size, no conclusions can
be drawn from these results. These graphs are
shown as an example of the solution capabilities.

Mobitel showed poorer

Only Dialog and Mobitel
connectivity
have enough samples

Dialog’s test panel was

less active than
Mobitel’s, hence the
difference.

4
Passive observations on Dialog LK
Little LTE used
by the panellists

10,94 Mbps Top Speed

5
Passive observations. Throughput on Dialog LK

Throughput per technology

12,00

10,00 10,94 Mbps Top

Speed on UTRAN
8,00

6,00 Higher average

speed on LTE
4,00

2,00

0,00
Max Avg Max Upload Avg Upload
Download Download
2G LTE UTRAN

6
Passive observations. Throughput on Dialog LK

7
Maximum throughput per cell

8
Passive observations. Latency per technology

Now it is possible to include

WiFi latency results

As expected, LTE latency

is the lowest

9
Passive observations on Dialog LK. HTTP Latency

Daily distribution

HTTP Latency Distribution

250

100%
200 90%
80%
150 70%
60%
Median Latency is
100
50% around 800 ms.
40%
30%
50 20%
10%
0%
0

Frequency Distribution Cumulative Frequency

10
HTTP Latency Location Analysis

LAC Cell ID Max (secs) Avg (secs) Median (secs) STDEV (secs) 80th %ile (secs)
20259:1571883 14,950 14,950 14,950- 14,950
It is easy to single out the cells that
20205:2217000 12,590 12,590 12,590- 12,590
suffer the highest latency.
20136:12237 7,670 7,670 7,670- 7,670
20146:23755 13,800 7,027 6,380 6,474 10,832
20199:2153998 8,870 4,815 4,815 5,735 7,248
20239:2607357 9,210 4,770 4,770 6,279 7,434
20237:2551740 4,740 4,740 4,740- 4,740
30083:45718 4,680 4,680 4,680- 4,680
20160:1965495 4,220 4,220 4,220- 4,220
30083:41125 3,850 3,635 3,635 0,304 3,764
20169:22804 3,380 3,380 3,380- 3,380
20171:1441471 3,510 3,235 3,235 0,389 3,400
20126:1696329 2,470 2,470 2,470- 2,470
20271:2941264 2,420 2,420 2,420- 2,420

11
No Internet Connection (NIC)

% of Sessions with 0 exchanged data, 0

latency and 0 throughput: “zombie” sessions.

Very low NIC rate,

concentrated in a few cells.

12
Users

From the customer care perspective, we

can easily find those users that
experienced low maximum throughput,
high latency or a many “zombie” sessions

13
Technology map

14
Technology usage per subscriber

This subscriber started session on 2G

15
Active tests. DNS

These are active tests on a set of predefined services.

Google’s DNS resolution time is the

fastest. Yahoo’s is the slowest.

16
Active tests. Ping

Active Ping tests against youtube, google,

twitter and facebook.

Twitter shows
the highest RTT

17
Active tests. Reachability

Active tests against yahoo, google,

twitter and facebook.

These tests contact the Host Port, not just

the Server, therefore they reflect better
the browsing experience.

Again, Twitter shows the

highest RTT

18
Voice calls. Map

19
Voice Call Performance

Success Rate considers both

setup and conversation phases

Release reason per handset model

Handset Call Out of Out of Low

Make Handset Model Success Service Coverage RSSI Total
Call Out of Out of Rate % % % % Calls
Access Success Service Coverage Low RSSI Total Calls HTC HTC One_E8 dual 98,62% 0,46% 0,00% 0,92% 217
Tech Rate % % % % sim
LGE LG-D335 100,00% 0,00% 0,00% 0,00% 1
2G 100,00% 0,00% 0,00% 0,00% 43
motorola XT1068 100,00% 0,00% 0,00% 0,00% 57
MBB 100,00% 0,00% 0,00% 0,00% 74 samsung SM-G530FZ 100,00% 0,00% 0,00% 0,00% 3
3G 99,27% 0,18% 0,18% 0,36% 549 samsung GT-S7272 100,00% 0,00% 0,00% 0,00% 5
samsung SM-G920F 100,00% 0,00% 0,00% 0,00% 17
samsung SM-G530F 100,00% 0,00% 0,00% 0,00% 24
Release reason per samsung GT-I9100 100,00% 0,00% 0,00% 0,00% 30
access technology samsung SM-G7102 100,00% 0,00% 0,00% 0,00% 58
samsung SM-G531F 100,00% 0,00% 0,00% 0,00% 102
samsung SM-N900T 100,00% 0,00% 0,00% 0,00% 147
Sony C6603 80,00% 0,00% 20,00% 0,00% 5
20
Coverage Metrics. Service State

21
“Bad” Service State map

Idle Service State measurements

can be mapped.

In this trial, just a few locations

were detected.

22
THANK YOU!

Discussion

Privileged and confidential. The information contained in this material is privileged and confidential, and is intended only for the use of the individual to whom it is addressed and others who have been specifically authorized to receive it.
If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this materi al is strictly prohibited. If you have received this material in error, please destroy it immediately.