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DEFINATION
The holistic management for identifying ,anticipating and
satisfying the requirements of the customers and society
in a profitable and sustainable way
Requirements:
Production process compatible with environment
Compatible with company goals
Satisfy the costumer needs
“THE KEY IS STRIKING A BALANCE BETWEEN THESE REQUIREMENTS”
GREEN MARKETING
• IN SIMPLE TERMS IT REFERS TO THE PROCESS OF SELLING
PRODUCTS AND/OR SERVICES BASED ON THEIR
ENVIORMENTAL BENEFITS.
• SUCH A PRODUCT MAY BE ENVIORMENT FRIENDLY .
• GREEN AMRKETING IS AN EMERGING MARKITING STARATEGY
THAT INCORPORATES BROAD RANGE OF ACTIVITIES LIKE :
• 1: PRODUCT MODIFICATION
• 2: ADOPITING ECO-FRIENDLY PRODUCTION PROCESES
• 3: MODIFIED ADERTISING
• 4: PACKAGING.
BENEFITS OF GREEN MARKETING
• IT ENSURES SUSTAINABLE AND LONG TERM GROWTH
ALONG WITH PROFITABILITY
• IT SAVES MONEY IN THE LONG RUN
• IT HELPS COMPANIES TO MARKET THEIR PRODUCT
SUSTAINBLE MARKETING
• SUSTAINABLE MARKETING IS PROCESS OF
CREATING,COMMUNICATING,AND DELIVIRING VALUE
TO CUSTOMERS AND COMPANIES IN SUCH A WAY THAT
BOTH NATURE AND HUMAN CAPITAL IS PRESERVED
GRREEN WASHING
• GREEN WASHING IS A TERM DELIVERD FROM
TERM “WHITEWASHING”
• DISINFORMATION DESSIMINATED BY AN
ORGANIZATION SO AS TO PRESENT AN
ENVIORMENTALLY RESPONSIBLE PUBLIC
IMAGE .
• IT IS A MISLEADING AND COUD RESULT IN
CUSTOMER AND REGULATORY COMPLECANCY
EXPERIENTIAL MARKETING
BY PROF: RATHEESH NAIR
• EXEPRENTIAL
MARKETING IS A BRAND
RELEVANT TWO-WAY
COMMUNICATION
BETWEEN COSTUMER
AND BRAND FACE-FACE
OR REMOTELY
EXPERIENTIAL MARKETING IN RURAL
AREAS
• THE BHEVAIOR IF INDIAN CONSUMER IS
CHANGING BECAUSE OF SEVRAL FACTORS
• INCREASING PENITRATION OF TECHNOLOGY
IN RURAL AREA
• RURAL CONSUMER IS PRICE SENSITIVE
• THEY HAVE HIGH INFLUNCE OF
CULTURE,TRADITIONS AND SOCITY.
• BRAND TRUST>PRODUCT QUALITY
COMMUNICATION STRATEGY IN
RURAL AREAS
“EDUCATION INSTEAD OF PROMOTION”
• REGIONLIZATION OF ADVERTISEMENT
• CUSTOMIZATION OF PROMOTIONAL MASSAGE
USE OF MASS MEDIA
1:TELEVISION
2:RADIO
3:PRINT MEDIA
4:CENIMA
5:DEMONSTRATIONS
6:AUDIO VISUAL PUBLICITY VANS
7:MANDIS, HAATS,MELEAS,STREET SHOWS,OPNION LEADERS ETC.
REAL TIME MARKETING
BY PROF: RATHEESH NAIR
• REAL TIME MARKETING IS THE STRATEGY AND PRACTICE OF
RESPONDING WITH IMMEDIACY TO EXTARNAL EVENTS AND
TTRIGGERS.
• IT’S ARGUABLY THE MOST RELEVANT FORM OF
MARKETING,ACHIVED BY LISTNINGTOAND /OR ANTICIPATING
CONSUMER INTERESTS AND NEEDS
• IT IS A FORM OF INBOUNDMARKETING THAT SEEKS THE MOST
APPROPRIATE FOR A GIVEN SALES OPPERTUNITY.
BENEFITS OF RTM
• IT CREATS THE ELEMENT OF SURPRISE AND
DELIGHT
• DELIVERS THE RIGHT MASSAGE AT RIGHT
TIME
• HAS MORE BRAND RELAVANCE
• ALWAYS ON-THERE US NO END TO THE
POSSIBILITES AND NO TIME FOR RUNNING
THE CAMPAING.
SIX PRIMARY USE CASES OF RTM
• 1: BRAND EVENTS
• 2: ANTICIPATED EVENTS
• 3: LOCATION/OBJECT BASED
• 4: PREDICTIVE ANALYTICS BASED
• 5: CUSTOMER INTRACTION
• 6: BREAKING NEW’S
12 STEPS TO PREPARE FOR RTM
• 1: LISTEN & LEARN
• 2: DEFINE RTM BUSINESS GOALS
• 3: INTEGATE WITH CONTENT STRATEGY
• 4: INTEGRATE WITH CHANNEL STRATEGY
• 5: DEFINE TIME ELEMENT &EXPECTATIONS
• 6: ESTEBLISH CLER GAURDRAILS AND TRUST
• 7: ANTICIPATE NEGATIVE RTM
• 8: ASSEMBLE TEAMS AND TOOLS
• 9: ESTIBLISH TRIAGE
• 10: TRAIN AND TEST ALL PARTIES
• 11: IDENTIFY ANALYTICS AND KPI”S
• 12: PERIODICALLY EVALUATESCALE
NEW WAYS OF HANDALING
OBJECTIONS
BY PROF:RM.SARAVANAN
• OBJECTIONS ARE EVERY WHERE
• WE KNOW HOW TO HANDLE OBJECTIONS IN
OUR PERSONAL LIFE BUT WE FIND IT
DIFFICULT TO HANDLE,WHILE DEALING WITH
CUSTOMERS .
• OBJECTIONS ARE NOTHING BUT ‘HAVING
ANOTHER POINT OF VIEW’
SOLUTION IS :
DIRECTOR-CLIENT
MANEGEMENTAT HEWLETT
PACKARD (HP)
LEARNINGS
• HE STARTED HIS WORK LIFE AS AN IT MANAGER AT CO-
OPRATION BANK.
• HE IS WORKING IN HP FROM ABOUT PAST 12 YEARS
• HE SSAID IN LATE 70’S THE ONLY IT SECTOR WAS
RAILWAY RESERWATION’S AND NOW IT IS HAS VERY
VAST SCOPE AND IS CHANGING AT A VERY FAST PACE.
• HE SAID HE HAS SPENT 20 YEARS IN HIS PAST JOB AND
AT ONE TIME YOU HAVE TO MOVE ON
• HE TALKS ABOUT HIS EDUCTION HE HAS DONE
B.COM,MBA IN FINANCIAL MANAGEMENT
• HE SIAD CULTURE OF HP IS VERY FLAT .
• HP STARTED FROM A CAR GRAGE AND IS NOW
A MULTI BILLION DOLLAR COMPANY.
• HP IS A INNOVATION DRIVEN COMPANY
• HP HAS VERY SHARP FOCUS ON CUSTOMERS
• HE SAID HP IS WORKING IN 2 LINES OF
BUSINESS ONE IS BULDING PC,LAPTOPS
,PRINTERS ETCAND OTHERS IS MAKING OF
SERVERS LIKE LINUX ,DOS,UNIX,WINDOWS
ETC.
MR. HIMANSHU
SAXSENA