EMOTIONAL INTELLIGENCE

What is it?
Emotional intelligence refers to the capability of a person to manage
and control his or her emotions and possess the ability to control the
emotions of others as well. In other words, they can influence the
emotions of other people also.
 Training need analysis
Why understanding EI?

A research shows that people with high EI become more successful than
people with high IQ. As Daniel Golman rightly said:

“In a study of skills that distinguish star performers in every field from
entry-level jobs to executive positions, the single most important factor
was not IQ, advanced degrees, or technical experience, it was EQ. Of the
competencies required for excellence in performance in the job studies,
67% were emotional competencies.” —Daniel Goleman
 Components
According to Daniel Goleman, an American psychologist who helped to
popularize emotional intelligence, there are five key elements to it:
Self-awareness.
Self-regulation.
Motivation.
Empathy.
Social skills
SOCIAL SKILL
• Able to interact well with others is another important aspect of
emotional intelligence.
• Active listening, verbal communication skills, nonverbal
communication skills, leadership, and persuasiveness.
Activity time

• In Colorblind users are blindfolded and given several abstract plastic

shapes of different colors. Their task is to deduce which shape and
color is missing. With only limited help from the assessor, the team is
left to their own wits and abilities, with nothing but verbal
communication and their sense of touch to help them solve the
problem. This is an excellent activity to learn more about
the communication style of the team members, that is, their ability
to explain clearly, balanced with the ability to listen attentively. We
highly recommend this activity since it provides a lot of relevant
information and the participants found it rewarding every time.
EMPATHY
Empathy, or the ability to understand how others are feeling, is
absolutely critical to emotional intelligence.
Cognitive empathy
• Ability to understand how a person feels and what they might be
thinking.
• Makes us better communicators, because it helps us relay
information in a way that best reaches the other person.
Emotional empathy (also known as affective empathy)
• Ability to share the feelings of another person.
• Helps you build emotional connections with others.
Continued..
• Compassionate empathy (also known as empathic concern) goes
beyond simply understanding others and sharing their feelings: it
actually moves us to take action, to help however we can.
ACTIVITY
• The game can be performed on a small group of size 8-10.

• Ask all the participants to take a small piece of paper which can be folded & used
as a chit. Ask them to write down the following 3 things:
To: Name of any other participant in the group
From: The name of the person himself or herself
Task: Any task that the person would like the person in "to" to perform in the
room/on stage
How is it played: Ask the participants to fold the piece of paper, after filling the
information, in a way that the information is not seen. After that, start picking up
the chits one by one & ask the person in "from" column to perform the task that
s/he has given to the person in the "to" column. There will be a lot of
embarrassment & fun.
 Self awareness
• foundation of personal growth and success
• the ability to recognize your emotions and know your strengths and
limits
 Self regulation
it involves controlling one's behavior, emotions, and thoughts in the
pursuit of long-term goals.
emotional self-regulation refers to the ability to manage disruptive
emotions and impulses.
Mind activity
• Be the Fog (Regulate Your Emotions)
• It can be very difficult for many of us to accept criticism, especially if
receiving criticism provokes strong emotions. This simple exercise will
help you “be the fog” and learn how to regulate and modulate your
emotions in a difficult situation.
• “Act like a fog! Imagine you are a fog. When someone throws a stone
at you, you absorb that stone without throwing the stone back. This is
a very easy and effective technique to use against people who keep
criticizing you repeatedly.”
Continued ..
• For example, if someone tells you something like:
• “You just don’t understand.”
• “You are lazy.”
• “You are always late.”
• “You don’t feel responsible.”
•
• Respond with:
• “Yes, I just don’t understand.”
• “Yes, I am lazy sometimes.”
• “Yes, I was late.”
• “Yes, I just don’t take responsibility.”
•
• When you accept the criticism that is thrown your way (without actually taking it to heart), you will find that you disarm the
person criticizing you. To practice, ask someone you know well to criticize you at rapid speed, one after the other, and employ the
fogging technique to counter it.
Effective Strategies
1. Mindfulness
Mindfulness involves the cultivation of moment-to-moment awareness
through practical exercises such as deep breathing
2. Cognitive Reappraisal
Strategy involves changing your thought patterns.
In a 2017 study comparing mindfulness, cognitive reappraisal, and
emotion suppression, it was shown that as we age, use of cognitive
reappraisal is associated with lower negative affect and higher positive
effect.
MOTIVATION
• A reason or reasons for acting or behaving in a particular way.
• It is the process of stimulating people to actions to accomplish the
goals.
• Intrinsic
• Extrinsic