Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
3
Treating the external customers
5
What is New in Quality?
Discard the OLD and embrace a NEW mindset
• Doing the right thing right the first time and doing it
better and better –Continuous Improvement 6
Beware of anti-quality policies
8
Elements of TQM
• CEO as champion
• Promote teamwork company-wide
• Employee empowerment
• Train employees in a set of improvement techniques
• Continual improvement
• Competitive benchmarking
• Decisions based on facts
• Involve suppliers in quality improvement
• Quality at the source
9
Six Sigma
10
Elements of Six Sigma
11
ISO Certification
• ISO Certification is a series of standards or best practices
agreed by the International Organization for
Standardization (ISO) and various national organizations
• Adopted by more than 100 countries
• A prerequisite for global trade and business
• A big part of ISO directs you to "document what you do
and do as you documented"
• Increasing emphasize on continual improvement
• Certification by a “qualified” national or international
certifying agency and auditor
12
External Benchmarking
13
Key Points to Excel in Quality
14