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  • Base Corporate Overview - 2018 - Ver 2

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    Thanh Thanh
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    Base Business Solutions is a Vietnamese company that has been providing outsourced call center and business process outsourcing services since 2005. It has partnerships with major technology companies like Avaya, Cisco, and Microsoft. Over the years it has expanded its services and technology capabilities to offer omnichannel customer support across voice, email, chat, and social media on top of its traditional call center services. It aims to provide affordable and flexible outsourcing solutions to its clients across various industries like banking, financial services, and insurance.

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    Base Business Solutions is a Vietnamese company that has been providing outsourced call center and business process outsourcing services since 2005. It has partnerships with major technology companies like Avaya, Cisco, and Microsoft. Over the years it has expanded its services and technology capabilities to offer omnichannel customer support across voice, email, chat, and social media on top of its traditional call center services. It aims to provide affordable and flexible outsourcing solutions to its clients across various industries like banking, financial services, and insurance.

    Copyright:

    © All Rights Reserved
    Scarica in formato PPTX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    11 visualizzazioni10 pagine

    Base Corporate Overview - 2018 - Ver 2

    Caricato da

    Thanh Thanh
    Base Business Solutions is a Vietnamese company that has been providing outsourced call center and business process outsourcing services since 2005. It has partnerships with major technology companies like Avaya, Cisco, and Microsoft. Over the years it has expanded its services and technology capabilities to offer omnichannel customer support across voice, email, chat, and social media on top of its traditional call center services. It aims to provide affordable and flexible outsourcing solutions to its clients across various industries like banking, financial services, and insurance.

    Copyright:

    © All Rights Reserved
    Scarica in formato PPTX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 10

    BASE BUSINESS SOLUTIONS

    Corporate
    Overview
    Milestone

    Avaya partnership Full outsource Project Microsoft Partnership


    2011
    2006 2018
    VIETJET AIR

    First Hosted Call Center Cisco Advanced


    Established 2008
    2005 HDSAISON Technology Partner
    (SGVF) 2017
    Our Partners
    Contact Unified CRM
    Center Communication
    CISCO Contact Center Leadership over 4 years
    CISCO Contact Center Leadership over 4 years
    Cisco Unified Contact Center
    Voice/Screen Recording, QM, Speech Recognition/ CRM Apps FSI Apps/ etc
    Omnichannel Architecture
    WFM, Speech Analytics Voice Biometrics

    Inbound/
    Outbound
    Voice

    Ecosystem Speech/
    Partner
    Partners Visual IVR
    Solutions
    Apps

    Twitter Finesse
    Immersive
    Desktop
    Video
    Facebook Cisco Unified
    Routing
    Contact Center
    Reporting
    Social Enterprise
    Context Video
    Media
    RSS Service Kiosk

    Rest API for


    Custom Feeds eMail
    More BOTs
    Web Call Back
    Mobile Web-
    Care Channels
    Remote Chat
    Expert
    Mobile Virtual Assistant/BOT
    Our Valued Customers

    Banking

    Financial
    Service

    Insurance

    Transportation
    Commercial
    Manufacturing
    Other
    Benefits with Base outsourcing service

    No initial Professional
    Affordable Flexible payment
    investment costs support team
    Hosted CC Deployment Model

    • Register 1800/1900
    • All inbound calls to 1800/1900 will
    be terminated at Base’s system via
    SIP trunks or E1 voice
    • Contact Center in customer site is
    connected though dedicated
    Metronet or VPN to ensure voice
    quality and security
    • Integrating with existing on-premise
    or cloud applications

    Customer Site
    THANK YOU

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