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"To become the bank of choice for needy, medium businesses and
upmarket retail customers and to provide cost effective developmental
banking for small business, mass market and rural markets"
MISSION
1.As per the findings of this survey ZENDABAZAR BCCB bank customers are
fairly satisfied. Also majority of the customers were either satisfied or neutral
with BCCB’s performance.
2.From the above the types of loans availed by the customers.
To study about the efficiency of the employee at their services.
3.the bank provide various loans to its customers like .Agriculture,
Education loan , personal loan etc.
4.the customers were satisfied with the efficiency and timely delivery of
services by the employee of the bank.
RECOMENDATION
It is very important for any business firm to assess the level of customer
satisfaction. High level of satisfaction could translate into profits whereas
low level of satisfaction means customers are more likely to shift in favor if
competitors.
The first main objective of this survey was to find the level of customer
satisfaction and as per the findings of this survey ZENDABAZAR BCCB bank
customers are fairly satisfied.
The result showed that high number of respondents stayed neutral about
the loan products and online banking system of ZENDABAZAR BCCB bank.