Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Personnel Management
(PA-813)
by
1. Individual Accountability
2. Limited and Decentralized Government
3. Community Responsibility for social
services
Individual Accountability
Proponents of individual accountability
expect that people will make individual
choices consistent with their own goal,
and accept responsibility for the
consequences of their choices, rather
than passing responsibility for their
actions onto the rest of the society.
Limited and Decentralized Government
“…the
“…the capacity
capacity toto understand,
understand, mobilize,
mobilize,
coordinate,
coordinate, and
and direct
direct all
all strategic
strategic andand
policy
policy planning
planning functions,
functions, and
and all
all public
public
affairs/public
affairs/public relations
relations skills
skills toward
toward
achievement
achievement of of one
one objective:
objective: meaningful
meaningful
participation
participation in
in public
public policy
policy that
that affects
affects
personal
personal and
and institutional
institutional destiny.”
destiny.”
Issues Management 5-Step Process
Evaluate its program in terms of reaching
organizational goals
Develop an
Deal from the
action
top
timetable
OVERVIEW
Job Tasks of Issues
Management
I. Identifying issues and trends
Health &
High Level of
Environmental
Emotions
Hazards
Steps to Planning a Risk
Communication Program
Recognize that risk communication is part of a
larger risk management program—based on power,
politics, and controversial issues.
Loss of
Close Outside Control
Scrutiny
Insufficient
Information
Siege
Mentality
Managing in a Crisis
1 Define and understand the risk.
“No Comment”
Public hears that as…
“Guilty!”
for communicating in a crisis
Tell it All
and
Tell it Fast!
Communicating in a Crisis
Speak first and often. Don’t fight with
Don’t speculate. the media.
Go off record at your Establish
own risk. yourself as an
authority.
Stay with the facts.
Be opened and
Stay calm.
concerned, not Be truthful and
defensive. cooperative.
Make your point and Never lie.
repeat it.
HINDSIGHT:
Things Exxon
Should Have Done
1. Develop a clear, straightforward position
2. Involve top management
3. Activate third-party support
4. Establish on-site presence
5. Centralize communications
HINDSIGHT:
Things Exxon
Should Have Done
6. Cooperate with the media
7. Don’t ignore employees
8. Keep the crisis in perspective
9. Position for the time when the crisis is
over
10. Continuously monitor and evaluate
the process
Research Assignment
Make a research paper on the current issues
and problems of the Philippines and or the
provincial (Palawan) and city (Puerto
Princesa) governments in the current state of
Public Admnistration based in the eight
observed problems in the local scene that
somehow create a big impact on our growth
and development.