Lead and manage effective

workplace relationships
Trust and confidence
• Policies for the organisation’s cultural diversity and ethical values.
• Gain and maintain the trust and confidence of colleagues and
external contacts
• Communication styles to resolve the cultural diversity and their
values.
• Guidance and support given to the work for the better team work .
IMPORTANCE
It is really important to have trust and confidence as it will increase the
communication between the employees and you which will lead to the
better team work.
It will increase the productivity.
It will reduce the conflicts.
Different styles of communication
• There will be differences related to the cultural diversity and their values so we
need different interpersonal skills
• Person have good interpersonal skills then the person will be able to talk with a
variety of people with different backgrounds.
• Interpersonal skills involve
Ø Eye contact
Ø Length of response
Ø Pitch and tone of voice.
Ø Pauses
Ø Gestures
Maintenance of networks and relationships

• Networking is an important factor which is required for an industry to

grow. It is used by organization’s to develop contacts within industry to
grow on a faster rate. Networking skills provide career opportunities, helps
in Building business contacts, Develop mutual relationship, Gain of
knowledge, Make people feel part of a community, learn more about your
industry. You can start networking by providing a trainings or workshop
related to your topic, Providing mentors for staff members, Using role-play
to develop confidence in face-to-face networking, Giving a presentation on
the benefits of networking, Hosting a networking event. Networking will
make you more and more confident day by day as it will include talking to
more new people as you usually do on a normal basis.
Importance
• It helps in making relationships, providing positive outcomes for the
team and the organisation.
• Maintaining effective internal and external workplace relationships.
• Solving the issues in a better way.
• Making contacts and getting more clients.
• If you have some less resources and the place is hut from where you
buy resources then you can use the network to get more resources so
that you can the work before time.
To achieve positive outcomes

• Make strategies to solve the difficulties in workplace and maintain

relationships.
• Make sure that conflict is identified and managed properly.
• Provide guidance, trainings, counselling and support in resolving
their work difficulties.
• Implement an action plan to solve the difficulties.
• Ongoing plan is necessary
For getting positive outcomes
• Ongoing planning ensures that you are meeting your objectives in a proper way.
Through this you can make sure that you are on right track and can make the
most of best business opportunities. It helps you to plan and organise your
objectives, targets, priority areas and then methods to solve.
Ongoing planning provides :
• guides your growth
• Support the business strategy
• ensure that you meet targets and goals
• help you manage business priorities areas
• drive efficiencies
• identify opportunities
• allow you to benchmark your business results
Guidance
• Guidance plays a vital role in the team work. It is very important to
have a leader who can provide guidance so that you can keep a track
on the work and the workers.
• Providing guidance involves leadership. To lead a team successfully a
person needs good skills of communication, Ability to inspire,
Confidence, Empathy. You should be approachable enough, you
should have time for people, learn their names and engage with team
members regularly in order to help them gain trust which is important
for leading a team successfully