What is Behavioural

Communication
•Behavioral Communication is a psychological construct that addresses people's use
of day-to-day behaviors as a form of communication.
• It refers to people's tendency to express feelings, needs, and thoughts by means of
indirect messages and behavioral impacts.
• BehaviouralCommunication thus provides a conceptual framework to
account for many instances of day-to-day behavior from communication
standpoint .
•Behavioral Communication is defined as a variable of individual
differences concerning the use of behaviors.
•Basically, any
behavior (or its absence when one is expected) may be
judged as communicative if it has the intent to convey a message .stances
of day-to-day behavior from communication standpoint
 The construct of behavioral communication is conceived as a
variable of Individual differences.
 This means that some people more than others tend to engage in
behavioral communication in spite of the plausible alternatives of
using verbal communication.
 Any behavior (or its absence when one is expected) may be judged
as communicative if it has the intent to convey a message.
 SCOPE

 When we communicate, we don't actually swap ideas, we swap symbols that

stand for ideas.
 Words are just symbols that do not have inherent meaning; we simply
use them in certain ways to convey an idea or give it a meaning, and no
two people use the same word in the same sense at all instances.
 The symbols attached to these words are a function of who we are, our
social upbringing and culture.
 Our personal communication skills would be largely dependant on our
cultural background and unique histories.
 As a result, there is a real possibility that when two of us get together
there are chances that we are less effective at communicating with each
other than we would like.
 DIFFERENT TYPES OF COMMUNICATION BEHAVIOUR

 There are a variety of ways of behaving when we are

communicating with others.
 The appropriate choice of behaviour is vitally important if
we are to communicate effectively.
 There are 4 different types of behaviour:
• Aggressive
• Submissive
• Avoidance
• Assertive
Aggressive behaviour

 offends or isolates someone else’s rights.

 It is a showing, perhaps both physically and verbally, of anger or
dominance.
 It can be an automatic reaction or a one-off reaction to a
particularly sensitive or threatening situation.
 Aggression can sometimes be an expression of fear, lack of self-
esteem, or inability to control a situation in any other way.
 Aggression places the rights of the aggressor above the rights of
the other party and avoids responsibility.
Avoidance behaviour

 sometimes used to evade any confrontation.

 It ignores the isolation of rights and responsibilities through fear
of the consequences or because you don’t wish to be bothered
with the consequences.
 People can become very adept at avoiding uncomfortable
situations.
 through refusal to recognize the problem or by deliberately side
stepping confrontational situations.
 Avoidance can be displayed in many ways.
 refusing to get a diagnostic test, not answering the phone to
certain people or avoiding socialising in a certain place.
Submissive behaviour

 Submissive or accommodating behaviour lets you reduce

anxiety, guilt or fear by letting your views or thoughts be
misconstrued.
 We often experience an immediate pleasant effect from
pleasing others and not ‘rocking the boat’ as we see it.
 This type of behaviour is often shown in not wanting to say
“no” to unreasonable requests.
 Submissive behaviour often leads to a build up of
resentment which can show itself in loss of self-esteem or
an eventual aggressive outburst.
Assertive Behaviour

 Many may associate the word with aggression or

manipulation.
 A method of getting what you want at the expense of
others.
 Assertive behaviour is often thought of as a Win Win
situation where both parties in the communication
process benefit from increased effectiveness.
 Assertive behaviour means stating your own feelings whilst
acknowledging the other person’s point of view.
 It involves clear and steady communication, standing up
for your rights and beliefs, whilst looking for ways to
resolve possible problems.