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Roz Gasper
Lecture objectives
• Identify the key thinking and approaches to
organisational change and the management of
change
• Examine the implications of stability vs process
and fluid ‘mindsets’
• Examine the practical lessons and thinking
• Nine considerations of change management
• Offer you some YouTube resources to better
understand the concepts underpinning
managing individual and organisational change
Focus on ‘how’ to Manage and Lead
Change
Reflect the realities of organisational change:
• Making the wrong decisions about change
and innovation can be critical (when, what,
how and when not to change).
• ‘The brutal fact is that almost 70% of all
change initiatives fail.’ Beer and Nohria (2000) ‘Cracking the
Code of Change’, Harvard Business Review, 78(3):133-41
A C B
Present state: Transition state: Future state:
the status quo of moving the aspirations for
the organization organization the organization
John Kotter
Key differences between management
and leadership
http://www.youtube.com/watch?v=SEf
gCqnMl5E
Metaphors and Images of Managing Change
('theories-in-use' to analyse practice)
• Morgan’s (1997) Eight Images of Organizations and Change
– Machine (standardised) - Domination (exploitative)
– Political (self-interest and conflict) - Pyschic Prison (unconscious influences)
– Organism (natural adapts) - Brain (learning and self organisation)
– Culture (creates shared reality) - Flux & Transformation (emergent change)
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