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Implementing a
Performance
Management System
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7-1
Overview
Preparation
Communication Plan
Appeals Process
Rater Training Programs
Pilot Testing
Ongoing Monitoring and Evaluation
Online Implementation
A. Consider employees
Involve employees in system design
• Resolution of disagreements
• Administrative
Whether policies and procedures were
followed
• Information
The appraisal form
System mechanics
Leniency (inflation)
Severity (deflation)
Central tendency
Unintentional
• Alert raters to different errors and
their causes
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall 7-20
Frame of Reference Training
(FOR)
Goal of FOR*
• Raters develop common frame of reference
Observing performance
Evaluating performance
• Increase self-efficacy
Fix them