COMMUNICATION

SKILLS

BY
PHARM REKIYA MAZAI-
USMAN,Pharm D, FPCPharm

ASSISTANT DIRECTOR OF
PHARMACEUTICAL SERVICES
FEDERAL MEDICAL CENTRE KEFFI
 COMMUNICATION

 Communication is the process of

expressing ideas/feelings or of giving
people information
 The ability to convey or share ideas and
feelings effectively.
 The goal of effective communication is
UNDERSTANDING.
 EFFECTIVE COMMUNICATION

Necessary Skills

Reading Writing Speaking Listening

 HOW WOULD YOU DESCRIBE YOUR
COMMUNICATION SKILLS ?

• Excellent written and verbal communication skills.

• Confident, articulate, and professional speaking
abilities (and experience)
• Empathic listener and persuasive speaker.
• Writing creative or factual.
• Speaking in public, to groups, or via electronic
media.
• Excellent presentation and negotiation skills.
 TYPES OF COMMUNICATION

25% 65%

Verbal Non Verbal

Communication Communication
 VERBAL COMMUNICATION PROCESS

Message

Encode Decode

Medium

Feedback Feedback

Sender Receiver
 NON VERBAL COMMUNICATION

 This is the communication of feelings and thoughts

without words.

 It is the truest form of communication.

 Note that verbal communication must be in tandem

with non verbal communication for patient to not be
confused.
NON VERBAL COMMUNICATION
SOLER

Relax
R S Squarely face the
patient
Eye E O
contact Open posture
L

Lean towards
patient
 GOOD COMMUNICATION SKILLS

 The ability to communicate information

accurately, clearly and as intended, is a vital
life skill and something that should not be
overlooked.
 An essential skill that employers seek.
Verbal communication skills are ranked first
among a job candidate's ‘must have' skills and
qualities.
COMMUNICATION SKILLS FOR WORKPLACE SUCCESS

 The ability to communicate effectively with

superiors, colleagues, and staff is essential, no matter
what industry you work in.
 Workers in the digital age must know how to
effectively convey and receive messages in person as
well as via phone, email, and social media.
 Good communication skills will help you get hired,
land promotions, and be a success throughout your
career.
 CHARACTERISTICS OF A GOOD
COMMUNICATOR

• Listening. Being a good listener is one of the best ways to

be a good communicator.
• Clarity and Concision. Spoken words must convey the
exact message
• Friendliness. The atmosphere must be conducive
• Confidence. One must be sure of what he is saying/doing
• Empathy. Must have the well being of the listener in mind
• Open-Mindedness. Must be open to arising
circumstances
• Respect. There must be mutual respect for all parties
• Nonverbal Communication. Must be in tanderm with
the verbal communication.
 HOW TO IMPROVE COMMUNICATION
SKILLS

• Listen, listen, and listen.

• Who you are talking to matters
• Body language matters
• Check your message before you hit send
• Be brief, yet specific.
• Write things down.
• Think before you speak
• Treat everyone equally and with respect
• Maintain a positive attitude and smile
BARRIERS TO EFFECTIVE
COMMUNICATION
 Criticism

Lack of
privacy Distraction

Barriers

Self- Technical
centeredness jargon
Lack of
time
 REFERENCES

 https://www.habitsforwellbeing.com/9- effective-com-
skills
 http://www.right.com.wps/wcm/10-ways-to-improve-
your-com-skills.
 Pharm D Lecture notes (2014). Advance communication
skills. University of Benin.
YOUR ATTENTION IS
APPRECIATED