Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
IMPLEMENTING HUMAN
RESOURCE SCORECARD
BY : Devika singh
Section :D
A1802009228
Verizon is a global leader in delivering
innovation in communications, information and
entertainment.
Close to 90.0 million customers.
130 million customer connections (wireless,
wireline, broadband and TV) served every day.
Headquarters in New York City;
Operations Center in Basking Ridge, N.J.
Key products and services:
PDA’s and handsets at broadband speeds.
Mobile broadband for wireless internet.
Global voice and texting.
Global e-mail access for smartphones
and similar.
V Cast for music download and other
multimedia.
Strategic Partnership with Google
AT&T is broken up by court order. Bell Atlantic, NYNEX,
and other “baby bell” companies are formed.
Congress passes the 1996 Telecommunications Act.
Bell Atlantic / GTE merger is announced.
THE CHALLENGE:
Measuring performance in a department that does not
produce any revenue.
BALANCE SCORECARD SYSTEM