Presented By:

G Sri Harsha
Aishwarya nanda
B.Sumasri
Tejaswini
Prashanti
B Jagadeesh
N Devi
M Santhosh
 Knowledge Management is the process of creating,
sharing, using and managing the knowledge and
information of an organization. It refers to a
multidisciplinary approach to achieving organizational
objectives by making the best use of knowledge.
 The overall knowledge management process is
supported by four key enablers: leadership, culture,
technology, and measurement
 There are Two types of Knowledge Management.
1.Explicit
2.Tacit
1. Explicit knowledge is that contained in documents or other
forms of storage other than the human brain. Explicit
knowledge may therefore be stored or imbedded in
facilities, products, processes, services and systems
2. Tacit knowledge is personal. It is stored in the heads of
people. It is accumulated through study and experience. It
is developed through the process of interaction with other
people.
 An effective Knowledge management program
should help a company do one or more of the
following:
 Foster innovation by encouraging the free flow of ideas
 Improve customer service by streamlining response
time
 Boost revenues by getting products and services to
market faster
 Enhance employee retention rates by recognizing the
value of employees knowledge and rewarding them for
it.
 Step1:Analyzing the Existing Infrastructure
 Step2:Align Knowledge management and
business strategy
 Step3: Design and knowledge infrastructure
 Step4:auditing existing knowledge assets and
systems
 Step5:Design knowledge management team
 step6:Create and Develop the knowledge
management team
 Step7:Manage change, culture and reward
structure.
 Step8: Evaluate performance and incrementally
refine knowledge management system
 Knowledge management is expensive
 Effective management of knowledge requires hybrid
solutions involving both people and technology
 Knowledge management is highly political.
 Knowledge management requires knowledge
managers.
 Knowledge management means improving knowledge
work processes.