Cross functional business processes

Presented by:
Melina Acharya
Devi Bhandari
Kalpana Pun
Kissan Singh Thapa
Kiran Ghimire
Definition
 Cross-functional business process means when
different departments within the same company work
hand in hand to achieve a common goal.
 Cross-functional business processes are those that
require input, cooperation, or coordination between
the major business functions in an organization.
 For example, when a salesman takes an order, the
major business functions of planning, inventory
control, shipping, accounting, and customer relations
will be involved before the order is completed.
1. Transaction Processing
Systems(TPS)
 TPS is a computerized system that performs and
records the daily routine transactions necessary to the
conduct of the business.
 TPS has a 5 stages cycles:
a) Data entry activities
b) Transaction processing activities.
c) File and data processing.
d) Document and report generation.
e) Inquiry processing activities.
 2. Management Information
Systems(MIS)
 MIS is a computer system consisting pf hardware and
software serves as the backbone of an organizations
operations.
 MIS emphasizes the management orientation of
information and technology in business (not merely
the processing of data).
 MIS emphasizes that a systems framework should be
used for information systems applications.
3. Decision Support Systems(DSS)
 DSS is an organized collection of people, procedures,
software database and devices, used to support specific
decision making and lead to problem solving.
 DSS components are:
a) DSS database
b) Model Base
c) Model
d) DSS software system
4. Executive Support Systems(ESS)
 ESS is used by senior manager or the executive on
strategic level of organization to make decision.
 ESS supports unstructured decision making and use
advance graphic and communication.
 Example: Sales trend forecasting, budget forecasting
and personnel planning.
Conclusions
Cross-functional process plays a vital role in identifying
and mapping the process and all it’s variations,
identifying resource requirements, roles and actors,
information and any other items that must flow from
role to role across multiple organizations,
understanding volume, processing speed and capacity,
controls and governance, monitoring and reporting,
and analytics that will help us to determine when the
process is working, running into challenges, or has
failed.