WELCOME

1 DAY AWARENESS PROGRAM

ON
INTEGRATED MANAGEMENT SYSTEM
QMS ISO 9001:2008,9001-2015, EMS ISO 14001:2004,
OSHAS 18001:2007
Friday: 12.02.2016
An ISO 9001:2015 certified company
 General Module 3
1 DAY AWARENESS PROGRAM
ON
INTEGRATED MANAGEMENT SYSTEM
QMS ISO 9001:2008,9001-2015, EMS ISO
14001:2004,
OSHAS 18001:2007
Recalling last time learning's
 10-Intanigble factors
 1.Change
 2.Resistance to Change
 3.Public knowledge of product
 4.Customers mind
 5.Commodity mentality
 6.Product Concept
 7.Bigness Mentality
 8.Broken Chain of Promises
 9.Natural Calamities
 10.You...
 CERTIFICATIONS
 International Organization for Standardization
(ISO)
 International Electro-technical Commission (IEC)

 British Standards Institution(BSI)

 European Union (EU)

 The International Federation of Organic

Agriculture Movements (IFOAM)

 OVERALL STATASTICS
Standard Number of Number of Increase Percentage
Certificates in Certificates in Increase
2013 2014

ISO 9001 1 126 460 1 138 155 11 695 1%

ISO 14001 301 622 324 148 22 526 7%
ISO 50001 4 826 6 778 1 952 40 %
ISO27001 22 349 23 972 1 623 7%
ISO 22000 26 847 30 500 3 653 14 %
ISO16949 53 723 57 950 4 227 8%

ISO 13485 25 655 27 791 2 136 8%

ISO 22301 - 1 757 - -
TOTAL 1 561 482 1 609 294 47 812 3%
TOP 10 COUNTRIES FOR
ISO 9001:2008 IN 2014
Top 10 countries for ISO 9001 certificates - 2014
1 China 342800
2 Italy 168960
3 Germany 55363
4 Japan 45785
5 India 41016
6 United Kingdom 40200
7 Spain 36005
8 USA 33008
9 France 29122

10 Australia 19731
CENTRAL ASIA STATASTICS
Year 2010 2011 2012 2013 2014
Country 37596 33577 32373 44847 45365
Afghanistan 6 8 8 8 8
Bangladesh 242 173 258 263 376
Bhutan 8 9 8 9 7
India 33932 29574 28600 40848 41016
Kazakhstan 666 595 564 527 503
Kyrgyzstan 7 5 6 6 4
Maldives 4 4 9 9 9
Nepal 54 61 49 69 97
Pakistan 2103 2567 2132 2369 2512
Seychelles 36 10 9 9 14
Sri Lanka 400 414 529 656 726
Tajikistan 1 3 5 4
Turkmenistan 8 7 7 7 15
QUALITY MANAGEMENT SYSTEM
ISO 9001:2008

 QUALITY:
Degree to which a set of inherent characteristics fulfils
requirement.
 MANAGEMENT:
Coordinated activities to direct and control an organization
 SYSTEM:
Set of interrelated or interacting elements
 QUALITY MANAGEMENT SYSTEM:
Management system to direct and control an organization
with regards to quality
QUALITY MANAGEMENT SYSTEM
ISO 9001:2008

 ISO 9001 is a standard that sets out the

requirements for a quality management system. It
helps businesses and organizations to be more
efficient and improve customer satisfaction.
 Smaller companies that do not have staff
dedicated to quality can still enjoy the benefits of
implementing the standard.
 ISO 9001:2008
1 Scope
1.1 General
1.2 Application
2 Normative reference
3 Terms and definitions
4 Quality management system
4.1 General requirements
4.2 Documentation requirements
4.2.1 General
4.2.2 Quality manual
4.2.3 Control of documents
4.2.4 Control of records
5 Management responsibility
5.1 Management commitment
5.2 Customer focus
 ISO 9001:2008
5.3 Quality policy
5.4 Planning
5.4.1 Quality objectives
5.4.2 Quality management system planning
5.5 Responsibility authority and communication
5.5.1 Responsibility and authority
5.5.2 management representative
5.5.3 Internal communication
5.6 Management review
5.6.1 General
5.6.2 Review input
5.6.3 Review output
6 Resource management
6.1 Provision of resources
6.2 Human resources
 ISO 9001:2008
6.2.1 General
6.2.2 Competence, training and awareness
6.3 Infrastructure
6.4 Work environment
7 Product realization
7.1 Planning of product realization
7.2 Customer – related processes
7.2.1 Determination of requirements related to the product
7.2.2 Review of requirements related to the product
7.2.3 Customer communication
7.3 Design and development
7.3.1 Design and development planning
7.3.2 Design and development inputs
7.3.3 Design and development out puts
 ISO 9001:2008
7.3.4 Design and development review
7.3.5 Design and development verification
7.3.6 Design and development validation
7.3.7 Control of design and development changes
7.4 Purchasing
7.4.1 Purchasing process
7.4.2 Purchasing information
7.4.3 Verification of purchased product
7.5 Production and service provision
7.5.1 Control of production and service provision
7.5.2 Validation of processes for production and service provision
7.5.3 Identification and traceability
7.5.4 Customer property
7.5.5 Preservation of product
7.6 Control of monitoring and measuring equipment
 ISO 9001:2008
8 Measurement , analysis and improvement
8.1 General
8.2 Monitoring and measurement
8.2.1 Customer satisfaction
8.2.2 Internal audit
8.2.3 Monitoring and measurement of processes
8.2.4 Monitoring and measurement of product
8.3 Control of nonconforming product
8.4 Analysis of data
8.5 Improvement
8.5.1 Continual improvement
8.5.2 Corrective action
8.5.3 Preventive action
ISO 9001:2008
 1 Scope : Talks about the standard and how it applies to
organizations and:
-The importance of a process approach
-Meet regulatory requirements of products & services
 1.1 General

 1.2 Application

 2 Normative references: References ISO 9000:2005 which

should be used along with the standard. It outlines the

Quality Management Systems-Fundamentals and
Vocabulary
 ISO 9001:2008
 3 Terms and definitions: Gives definitions used in the
standard, outlined in ISO 9000:2005
 4 Quality management system

 4.1 General requirements: Establish, document,

implement, and maintain a quality management
system. Continually improve its effectiveness in
accordance with ISO 9001 requirements
 ISO 9001:2008
 4.2 Documentation requirements
 4.2.1 General
Documented statements of a quality policy and quality
objectives
- A quality manual

- Documented procedures and records required by ISO

9001
- Documents and records determined by the
organization to be necessary for the effective planning,
operation, and control of its processes
 ISO 9001:2008
 4.2.2 Quality manual: Establish and maintain a quality manual with:
- Scope of the quality management system
- Procedures or references to the procedures
- Description of interaction between processes
 4.2.3 Control of documents: Control the documents required by the
quality management system.
- Approve documents for adequacy prior to issue
- Review, update as necessary, and re‐approve documents
- Identify the changes and current document revision status
- Make relevant documents available at points of use
- Ensure the documents remain legible and readily identifiable
- Identify external documents and control their distribution
- Apply suitable identification if obsolete documents are retained
ISO 9001:2008
 4.2.4 Control of records: Establish and control records
as evidence of conformity to requirements and to
demonstrate the effective operation of the quality
management system.
- Keep records legible, readily identifiable, and
retrievable
 ISO 9001:2008
 5 Management responsibility
 5.1 Management commitment: Provide evidence of
management commitment to develop and implement the
quality management system, as well as, continually improve
its effectiveness by:
- Expressing the importance of meeting requirements
- Establishing the quality policy and quality objectives
- Conducting management reviews
- Ensuring the availability of necessary resources
 5.2 Customer focus: Ensure customer requirements are

determined and met in order to improve customer

satisfaction.
 ISO 9001:2008
 5.3 Quality policy Ensure the quality policy is
Appropriate to the purpose of the organization
Focused on meeting requirements and continual improvement
Used as a framework for quality objectives
Communicated and understood at appropriate levels
Reviewed for continuing suitability
 5.4 Planning
 5.4.1 Quality objectives: Ensure quality objectives, including those
needed to meet product requirements, are established at the relevant
functions and levels within the organization. Ensure quality objectives
are measurable and consistent with the quality policy.
ISO 9001:2008
 5.4.2 Quality management system planning: Ensure
that planning for the quality management system:
- Meets the general requirements (4.1), as well as,
quality objectives (5.4.1)
- Maintains the system integrity when changes are
planned and implemented
 ISO 9001:2008
 5.5 Responsibility, authority and communication
 5.5.1 Responsibility and authority : Ensure responsibilities and
authorities are defined and communicated within the organization
 5.5.2 Management representative: Appoint a member of your
management who, irrespective of other duties, has the responsibility
and authority to:
- Ensure the needed processes are established, implemented,
and maintained
- Report to top management on quality management system
performance
- Report to top management on any need for improvement
- Ensuring the promotion of awareness of customer requirements
ISO 9001:2008
 5.5.3 Internal communication: Ensure the appropriate
communication processes are established and carried out within
the organization regarding the effectiveness of the system
 5.6 Management review
 5.6.1 General : Review the quality management system at
planned intervals to:
- Ensure a suitable, adequate, and effective system
- Assess possible opportunities for improvement
- Evaluate the need for any changes to the system
- Consider the need for changes to the quality policy and
objectives
- Maintain records of the management reviews.
ISO 9001:2008
 5.6.2 Review input: Inputs for management review must include information on:
- Results of audits
- Customer feedback
- Process performance and product conformity
- Status of preventive and corrective actions
- Follow‐up actions from earlier reviews
- Changes that could affect the quality system
- Recommendations for improvement
 5.6.3 Review output: Outputs from the management review must include any
decisions and actions related to:
- Improvement of the effectiveness of the quality management system and its
processes
- Improvement of product related to customer requirements
- Resource needs
 ISO 9001:2008
 6 Resource management:
 6.1 Provision of resources: Determine and provide the
resources necessary to:
- Implement and maintain the quality management system
- Continually improve the effectiveness of the system
- Enhance customer satisfaction by meeting customer
requirements
 6.2 Human resources
 6.2.1 General: Ensure people performing work affecting
conformity to product requirements are competent based on
the appropriate education, training, skills, and experience.
ISO 9001:2008
 6.2.2 Competence, training and awareness: The
organization must:
- Determine the competency needs for personnel
- Provide training (or take other actions) to achieve the
necessary competence
- Evaluate the effectiveness of the actions taken
- Inform employees of the relevance and importance of
their activities
- Ensure they know their contribution to achieving quality
objectives
- Maintain education, training, skill, and experience
records
 ISO 9001:2008
 6.3 Infrastructure: Determine, provide, and maintain
the necessary infrastructure to achieve product
conformity, Infrastructure includes, as applicable:
- Buildings, workspace, and associated utilities
- Process equipment (both hardware and software)
- Supporting services (such as transport,
communication, or information systems)
 6.4 Work environment : Determine and manage the
work environment needed to achieve product
conformity
 ISO 9001:2008
 7 Product realization
 7.1Planning of product realization: Plan and develop the
processes needed for product realization. Keep the planning
consistent with other requirements of the quality management
system and document it in a suitable form for the organization.
Determine through the planning, as appropriate, the:
- Quality objectives and product requirements
- Need for processes, documents, and resources
- Criteria for product acceptance
- Records as evidence the processes and resulting product
meet requirements
 ISO 9001:2008
 7.2 Customer-related processes
 7.2.1 Determination of requirements related to the product: Determine
customer requirements:
- Specified for the product (including delivery and post‐delivery
activities)
- Not specified for the product (but needed for specified or
intended use, where known)
 7.2.2 Review of requirements related to the product:
- Maintain the results of the review, and any subsequent follow‐up actions.
When the requirements are not documented, they must be confirmed
before acceptance.
- If product requirements are changed, ensure relevant documents are
amended and relevant personnel are made aware of the changed
requirements.
 ISO 9001:2008
 7.2.3 Customer communication: Determine and implement effective
arrangements for communicating with customers on:
- Product information
- Inquiries, contracts, or order handling (including amendments)
- Customer feedback (including customer complaints)
 7.3 Design and development
 7.3.1Design and development planning: Plan and control the
product design and development. This planning must determine
the:
- Stages of design and development
- Appropriate review, verification, and validation activities for
each stage
ISO 9001:2008
 7.3.2 Design and development inputs: The inputs must
include:
- Functional and performance requirements
- Applicable statutory and regulatory requirements
- Applicable information derived from similar designs
- Requirements essential for design and development
 7.3.3 Design and development outputs: The outputs must:
- Meet design and development input requirements
- Provide information for purchasing, production, and
service
- Contain or reference product acceptance criteria
- Define essential characteristics for safe and proper use
- Be approved before their release
ISO 9001:2008
 7.3.4 Design and development review: Perform
systematic reviews of design and development at
suitable stages in accordance with planned
arrangements to:
- Evaluate the ability of the results to meet requirements
- Identify problems and propose any necessary actions
 7.3.5 Design and development verification: Perform
design and development verification in accordance with
planned arrangements to ensure the output meets the
design and development input requirements. Maintain
the results of the verification and subsequent follow‐up
actions.
ISO 9001:2008
 7.3.6 Design and development validation: Perform validation in
accordance with planned arrangements to confirm the resulting
product is capable of meeting the requirements for its specified
application or intended use, where known. When practical, complete
the validation before delivery or implementation of the product.
Maintain the results of the validation and subsequent follow‐up
actions.
 7.3.7 Control of design and development changes: Identify design
and development changes and maintain records. Review, verify, and
validate (as appropriate) the changes and approve them before
implementation. Evaluate the changes in terms of their effect on
constituent parts and products already delivered. Maintain the
results of the change review and subsequent follow‐up actions.
 ISO 9001:2008
 7.4 Purchasing
 7.4.1 Purchasing process: Ensure that purchased product conforms
to its specified purchase requirements. The type and extent of
control applied to the supplier and purchased product depends
upon the effect of the product on the subsequent realization
processes or the final product.
 7.4.2 Purchasing information: Ensure the purchasing information
contains information describing the product to be purchased,
including the requirements for:
- Approval of product, procedures, processes, and equipment
 ISO 9001:2008
 7.4.3 Verification of purchased product: Establish and implement the inspection or
other necessary activities for ensuring the purchased products meet the specified
purchase requirements. If the organization or its customer proposes to verify the
product at the supplier location, state the intended verification arrangements and
method of product release in the purchasing information
 7.5 Production and service provision
 7.5.1 Control of production and service provision: Plan and carry out production
and service provision under controlled conditions to include, as applicable:
- Availability of product characteristics information
- Availability of work instructions, as necessary
- Use of suitable equipment
- Availability and use of monitoring and measuring equipment
- Implementation of monitoring and measurement activities
- Implementation of product release, delivery, and post‐delivery activities
ISO 9001:2008
 7.5.2 Validation of processes for production and service provision:
Establish validation arrangements including, as applicable:
- Criteria for process review and approval
- Approval of equipment
- Qualification of personnel
- Use of defined methods and procedures
- Requirements for records
 7.5.3 Identification and traceability: Identify, where appropriate,
the product by suitable means during product realization. Identify
the product status with respect to monitoring and measurement
requirements throughout product realization. Where traceability is
a requirement, control the unique identification of the product and
maintain records.
ISO 9001:2008
 7.5.4 Customer property: Exercise care with any customer
property while it is under the control of, or being used by, the
organization. Identify, verify, protect, and safeguard customer
property provided for use, or for incorporation into the product.
Record and report any lost, damaged, or unsuitable property to
the customer.
 7.5.5 Preservation of Product: Preserve the product during
internal processing and delivery to the intended destination in
order to maintain conformity to requirements. As applicable,
preservation includes:
- Identification
- Handling
- Packaging
- Storage
- Protection
 ISO 9001:2008
 7.6 Control of monitoring and measuring equipment: Use
and control the monitoring and measuring devices to
ensure that measurement capability is consistent with
monitoring and measurement requirements, Where
necessary to ensure valid results:
- Calibrate and/or verify the measuring equipment at
specified intervals or prior to use
- Calibrate the equipment to national or international
standards (or record other basis)
- Adjust or re‐adjust as necessary
- Identify the measuring equipment in order to determine
its calibration status
 ISO 9001:2008
 8 Measurement, analysis and improvement
 8.1 General: Plan and implement the monitoring, measurement,
analysis, and improvement processes needed to:
- Demonstrate conformity to product requirements
- Ensure conformity of the system
- Continually improve effectiveness
 8.2 Monitoring and measurement
 8.2.1 Customer satisfaction: Monitor information on customer
perception as to whether the organization is meeting
requirements (as one of the performance measurements of
the quality management system). Define the methods for
obtaining and using this information
ISO 9001:2008
 8.2.2 Internal audit: The organization must:
- Plan the audit program
- Consider the status and importance of the audited areas
- Consider the results of prior audits
- Define the audit criteria, scope, frequency, and methods
- Select and use impartial and objective auditors (not audit their
own work)
 8.2.3 Monitoring and measurement of processes: Apply suitable
methods for monitoring and, where applicable, measurement of
the quality management system processes. Confirm through these
methods the continuing ability of each process to satisfy its
intended purpose. When the planned results are not achieved,
take correction and corrective action, as appropriate.
 ISO 9001:2008
 8.2.4 Monitoring and measurement of product: Monitor and
measure product characteristics to verify product requirements are
being met. Carry out the monitoring and measuring at the
appropriate stages of product realization in accordance with
planned arrangements , Maintain evidence of conformity with the
acceptance criteria. Record the person responsible for authorizing
release of product for delivery to the customer
 8.3 Control of nonconforming product: Where applicable,
deal with the nonconforming product by one or more of the
following ways:
- Take action to eliminate the detected nonconformity
- Authorize its use, release, or acceptance by concession
- Take action to preclude its original intended use or application
- Take action appropriate to the effects, or potential effects, of
the nonconformity when nonconforming product is detected after
delivery or use has started
 ISO 9001:2008
 8.4 Analysis of data: Determine, collect, and analyse
appropriate data to demonstrate the suitability and
effectiveness of the quality management system, as well as,
evaluate where continual improvement of the effectiveness of
the quality management system can be made. Include in the
analysis the data generated by monitoring and measuring
activities and from other relevant sources. Analyse this data to
provide information on:
- Customer satisfaction (8.2.1)
- Conformity to product requirements (8.2.4)
- Characteristics and trends of processes and products,
including opportunities forn preventive action (8.2.3,
8.2.4, and 8.5.3)
- Suppliers (7.4)
 ISO 9001:2008
 8.5 Improvement
 8.5.1 Continuel improvement: Continually improve the
effectiveness of the quality management system through:
- Quality policy
- Quality objectives
- Audit results
- Analysis of data
- Corrective and preventive action
- Management review
 ISO 9001:2008
 8.5.2 Corrective action: Take corrective action to eliminate
the causes of nonconformities and prevent recurrence.
Corrective action must be appropriate to effects of the
problem. Establish a documented procedure for corrective
action that defines requirements to:
- Review nonconformities (including customer complaints)
- Determine the causes of nonconformities
- Evaluate the need for actions to prevent recurrence
- Determine and implementing the needed action
- Maintain records of the results of the action taken
- Review the effectiveness of corrective action taken
ISO 9001:2008
 8.5.3Preventive action: Determine the action to
eliminate the causes of potential nonconformities in order
to prevent their occurrence. Ensure preventive actions are
appropriate to the anticipated effects of the potential
problem. Establish a documented procedure for
preventive action to define requirements to:
- Determine potential nonconformities and their causes
- Evaluate the need for actions to prevent occurrence
- Determine and implementing the needed action
- Maintain records of the results of the action taken
- Review the effectiveness of preventive action taken
 WHY WAS ISO 9001 REVISED?

All ISO standards are reviewed and revised regularly

to make sure they remain relevant to the marketplace.
 ISO 9001 has been updated to take into account the

different challenges that businesses now face.

 For example, increased globalization has changed
the way we do business and organizations often
operate more complex supply chains, and there are
increased expectations from customers.
 ISO 9001 needs to reflect these changes in order to
remain relevant
 2015 VERSION BENEFITS

 Puts greater emphasis on leadership engagement

 Helps address organizational risks and
opportunities in a structured manner
 Uses simplified language and a common structure
and terms, particularly helpful to organizations
using multiple management systems
 Addresses supply chain management more
effectively
 Is more user-friendly for service and knowledge-
based organizations
 ISO 9001:2015

 1 Scope
 2 Normative references

 3 Terms and definitions

 4 Context of the organization

 5 Leadership
 6 Planning
 7 Support
 8 Operation

 9 Performance evaluation
 10 Improvement
MAJOR DIFFERENCES IN
TERMINOLOGY
ISO 9001:2008 ISO 9001:2015
Products Products and services
Exclusions Not used
Documentation, records Documented information
Work environment Environment for the
operation of processes
Purchased product Externally provided
products and services
Supplier External provider
ISO 9001:2015 TO ISO 9001:2008
CORRELATION
ISO 9001:2015 ISO 9001:2008

1 Scope 1 Scope
1.1 General

4 Context of the organization 4 Quality management system

4.1Understanding the organization and its 4 Quality management system
context 5.6 Management review

4.2 Understanding the needs and 4 Quality management system

expectations of interested parties 5.6 Management review

4.3 Determining the scope of the quality 1.2 Application

management system 4.2.2 Quality manual

4.4 Quality management system and its 4 Quality management system

processes 4.1 General requirements
5.1 Leadership and commitment 5.1 Management commitment
5.1.1 General 5.1 Management commitment
5.1.2 Customer focus 5.2 Customer focus
5.2 Policy 5.3 Quality policy
5.2.1 Establishing the Quality Policy 5.3 Quality policy
5.2.2 Communicating the Quality Policy 5.3 Quality policy
5.3 Organizational roles, responsibilities 5.5.1 Responsibility and authority
and authorities 5.5.2 Management representative
5.4.2 Quality management system
planning
6 Planning 5.4.2 Quality management system
planning
6.1 Actions to address risks and 5.4.2 Quality management system
opportunities planning
8.5.3 Preventive action
6.2 Quality objectives and planning to 5.4.1 Quality objectives
achieve them
6.3 Planning of changes 5.4.2 Quality management system
planning
7 Support 6 Resource management
7.1 Resources 6 Resource management
7.1.1 General 6.1 Provision of resources
7.1.2 People 6.1 Provision of resources
7.1.3 Infrastructure 6.3 Infrastructure
7.1.4 Environment for the operation of 6.4 Work environment
processes
7.1.5 Monitoring and measuring resources 7.6 Control of monitoring and measuring
equipment
7.1.5.1 General 7.6 Control of monitoring and measuring
equipment
7.1.5.2 Measurement traceability 7.6 Control of monitoring and measuring
equipment
7.1.6 Organizational knowledge No equivalent clause
7.2 Competence 6.2.1 General
6.2.2 Competence, training and awareness
7.3 Awareness 6.2.2 Competence, training and awareness
7.4 Communication 5.5.3 Internal communication
7.5 Documented information 4.2 Documentation requirements
7.5.1 General 4.2.1 General
7.5.2 Creating and updating 4.2.3 Control of documents
4.2.4 Control of records
7.5.3 Control of documented Information 4.2.3 Control of documents
4.2.4 Control of records
8 Operation
8.1 Operational planning and control
8.2 Requirements for products and services
8.2.1 Customer communication
8.2.2 Determination of requirements for
products and services
8.2.3 Review of the requirements for products
and services
8.2.4 Changes to requirements for products
and services
8.3 Design and development of products
and services
8.3.1 General
8.3.2 Design and development planning
8.3.3 Design and development inputs
8.3.4 Design and development controls
8.3.5 Design and development outputs
8.3.6 Design and development changes
8.4 Control of externally provided
processes, products and services
7 Product realization
7.1 Planning of product realization
7.2 Customer-related processes
7.2.3 Customer communication
7.2.1 Determination of requirements related to
the product
7.2.2 Review of requirements related to the
product
7.2.2 Review of requirements related to the
product
7.3 Design and development
7.3.1 Design and development planning
7.3.1 Design and development planning
7.3.2 Design and development inputs
7.3.4 Design and development review
7.3.5 Design and development verification
7.3.6 Design and development validation
7.3.3 Design and development outputs
7.3.7 Control of design and development
changes
7.4.1 Purchasing process
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Production and service provision
8.5.1 Control of production and service
provision
8.5.2 Identification and traceability
8.5.3 Property belonging to customers or
external providers
8.5.4 Preservation
8.5.5 Post-delivery activities
8.5.6 Control of changes
8.6 Release of products and services
8.7 Control of nonconforming outputs
4.1 General requirements
7.4.1 Purchasing process
7.4.1 Purchasing process
7.4.3 Verification of purchased product
7.4.2 Purchasing information
7.4.3 Verification of purchased product
7.5 Production and service provision
7.5.1Control of production and service provision
7.5.2 Validation of processes for production
and service provision
7.5.3 Identification and traceability
7.5.4 Customer property
7.5.5 Preservation of product
7.5.1 Control of production and service
provision
7.3.7 Control of Design and Development
Changes
7.4.3 Verification of purchased product
8.2.4 Monitoring and measurement of product
8.3 Control of nonconforming product
9 Performance evaluation 8 Measurement, analysis and
improvement
9.1 Monitoring, measurement, analysis 8 Measurement, analysis and
and evaluation improvement
9.1.1 General 8.1 General
8.2.3 Monitoring and Measurement
Processes
9.1.2 Customer satisfaction 8.2.1 Customer satisfaction

9.1.3 Analysis and evaluation 8.4 Analysis of data

9.2 Internal audit 8.2.2 Internal audit
9.3 Management review 5.6 Management review
9.3.1 General 5.6.1 General
9.3.2 Management review input 5.6.2 Review input
9.3.3 Management review output 5.6.3 Review output
10 Improvement 8.5 Improvement
10.1 General 8.5.1 Continual improvement
10.2 Nonconformity and corrective action 8.3 Control of nonconforming product
8.5.2 Corrective action
10.3 Continual Improvement 8.5.1 Continual improvement
RELATIONSHIP OF THE ISO 9001:2008
CLAUSES TO ISO 9001:2015
ISO 9001:2008 ISO 9001:2015
0. Introduction 0. Introduction
1. Scope 1. Scope
2. Normative reference 2. Normative reference
3. Terms and definitions 3. Terms and definitions
4. Quality management system 4. Context of the organisation
5. Leadership
5. Management responsibility
6. Planning
6. Resource management 7. Support
7. Product realisation 8. Operation

8. Measurement, analysis and 9. Performance evaluation

improvement 10. Improvement
ENVIRONMENTAL
MANAGEMENT
SYSTEM
ENVIRONMENTAL MANAGEMENT
SYSTEM ISO 14001:2004
 An EMS is the combination of people, policies,
procedures, review, and plans to help address
environmental issues.

 An EMS is that part of an overall management

system which includes organizational structure,
planning activities, responsibilities, practices,
procedures, processes, and resources for achieving
environmental policy.
ENVIRONMENTAL MANAGEMENT
SYSTEM ISO 14001:2004

 Environment : Surroundings in which an organization

operates including air, water, land, natural resources,
flora, fauna, humans and their interrelations.
 Environmental Aspect : Element of an organization’s
activities or products or services that can interact with
the environment
 Environmental Impact : Any change to the
environment, whether adverse or beneficial, wholly
or partially resulting from an organization’s
environmental aspects
ENVIRONMENTAL MANAGEMENT
SYSTEM ISO 14001:2004
 EMS FAMILY
 ISO 14001 Environmental management systems
Requirements with guidance for use
 ISO 14004 Environmental management systems General
guidelines on principles, systems and support techniques
 ISO 14050 Environmental management – Vocabulary
 ISO 19011 Equally useful for EMS and quality
management system audits. It provides guidance on
principles of auditing, managing audit programmes, the
conduct of audits and on the competence of auditors.
 EMS ISO 14001:2004
 1. Scope
 2. Normative references
 3. Terms and definitions
 4. Environmental management system requirements
 4.1 General requirements
 4.2 Environmental policy
 4.3 Planning
 4.4 Implementation and operation
 4.5 Checking
 4.6 Management review
 EMS ISO 14001:2004
 1 Scope: This International Standard is applicable to
any organization that wishes to
 a) establish, implement, maintain and improve an environmental
management system
 b) assure itself of conformity with its stated environmental policy

 c) demonstrate conformity with this International Standard by

 1) making a self-determination and self-declaration or

 2) seeking confirmation of its conformance by parties having an
interest in the organization, such as customers or
 3) seeking confirmation of its self-declaration by a party
external to the organization,
 EMS ISO 14001:2004
 2 Normative references: References ISO 14050 which
should be used along with the standard. It outlines the
Environmental Management Systems Vocabulary

 3 Terms and definitions: Gives definitions used in the

standard, outlined in ISO 14050
 EMS ISO 14001:2004
 4 Environmental management system requirements
 4.1 General requirements: An organization must establish,
document, implement, and continually improve their environmental
management system and show how they meet all the requirements
of this standard. The organization defines the scope of the EMS
 4.2 Environmental policy: The organization must have a policy,
or commitment statement, developed by top management relative
to the scope of the EMS that conforms to the standard. This is
generally a short statement that drives the remainder of the EMS.
There are specific items that must be committed to in the policy,
such as compliance with legal and other requirements, prevention
of pollution, and continual improvement.
 EMS ISO 14001:2004
 4.3 Planning
 4.3.1 Environmental aspects: The organization shall
establish, implement and maintain a procedure(s)
 a) To identify the environmental aspects of its
activities, products and services within the defined
scope of the environmental management system that
it can control and those that it can influence taking
into account planned or new developments, or new or
modified activities, products and services, and
 b) To determine those aspects that have or can have
significant impact(s) on the environment (i.e.
significant environmental aspects).
EMS ISO 14001:2004
 4.3.2 Legal and other requirements: The organization shall
establish, implement and maintain a procedure(s)
 a) to identify and have access to the applicable legal
requirements and other requirements to which the
organization subscribes related to its environmental
aspects, and
 b) to determine how these requirements apply to its
environmental aspects.
 The organization shall ensure that these applicable legal
requirements and other requirements to which the
organization subscribes are taken into account in
establishing, implementing and maintaining its
environmental management system.
EMS ISO 14001:2004
 4.3.3 Objectives, targets and programmed:
 The organization shall establish, implement and
maintain documented environmental objectives and
targets, at relevant functions and levels within the
organization.
 The objectives and targets shall be measurable,
where practicable, and consistent with the
environmental policy, including the commitments to
prevention of pollution, to compliance with
applicable legal requirements and with other
requirements to which the organization subscribes,
and to continual improvement.
 EMS ISO 14001:2004
 4.4 Implementation and operation
 4.4.1 Resources, roles, responsibility and authority:
 Management shall ensure the availability of
resources essential to establish, implement, maintain
and improve the environmental management system.
Resources include human resources and specialized
skills, organizational infrastructure, technology and
financial resources.
 Roles, responsibilities and authorities shall be
defined, documented and communicated in order to
facilitate effective environmental management.
EMS ISO 14001:2004
 4.4.2 Competence, training and awareness:
 The organization shall ensure that any person performing
tasks for it or on its behalf that have the potential to
cause a significant environmental impact(s) identified by
the organization is competent on the basis of appropriate
education, training or experience, and shall retain
associated records.
 The organization needs to identify training needs as they
relate to the EMS, the significant aspects, and the legal
and other requirements and make sure this training is
provided (records of such are to be maintained).
EMS ISO 14001:2004
 4.4.3 Communication:
 Procedures are required for both internal and
external communications There is a specific
requirement that the organization consider external
communications about its significant environmental
aspects and record its decision.
 For internal communications, the procedure needs to
describe how it is done among the levels of the
organization. For external communications, it has to
describe how external communications are received,
documented, and a response provided.
EMS ISO 14001:2004
 4.4.4
Documentation: The environmental management system
documentation shall include
 The environmental policy, objectives and targets, .
 Description of the scope of the environmental management
system,
 Description of the main elements of the environmental
management system and their interaction, and reference to
related documents,
 Documents, including records, required by this International
Standard, and
 Documents, including records, determined by the organization
to be necessary to .ensure the effective planning, operation
and control of processes that relate to its significant
environmental aspects.
EMS ISO 14001:2004
 4.4.5 Control of documents
 The organization is required to control documents,
such as system procedures and work instructions, to
ensure that current versions are distributed and
obsolete versions are removed from the system.
There is a requirement for a document control
procedure that ensures documents are approved
prior to use, are reviewed and updated as
necessary changes to versions are identified, that the
current versions are available at points of use, that
they are legible, identifiable, and that obsolete ones
are so noted to avoid unintended use
EMS ISO 14001:2004
 4.4.6 Operational Control: The organization shall identify and
plan those operations that are associated with the identified
significant environmental aspects consistent with its environmental
policy, objectives and targets, in order to ensure that they are
carried out under specified conditions, by
 a) establishing, implementing and maintaining a documented
procedure(s) to control situations where their absence could
lead to deviation from the environmental policy, objectives
and targets, and
 b) establishing, implementing and maintaining procedures
related to the identified significant environmental aspects of
goods and services used by the organization and
communicating applicable procedures and requirements to
suppliers, including contractors.
EMS ISO 14001:2004
 4.4.7 Emergency preparedness and response
 The organization shall establish, implement and
maintain a procedure(s) to identify potential
emergency situations and potential accidents that can
have an impact(s) on the environment and how it will
respond to them.
 As part of continual improvement, it is required that
the organization not only responds to emergency
situations, but also reviews the emergency procedures
and make improvements as necessary. This may
involve periodic testing of emergency procedures.
 EMS ISO 14001:2004
 4.5 Checking
 4.5.1 Monitoring and measurement
 The organization shall establish, implement and maintain
a procedure(s) to monitor and measure, on a regular
basis, the key characteristics of its operations that can
have a significant environmental impact. The procedure(s)
shall include the documenting of information to monitor
performance, applicable operational controls and
conformity with the organization’s environmental
objectives and targets.
 The organization shall ensure that calibrated or verified
monitoring and measurement equipment is used and
maintained and shall retain associated records.
EMS ISO 14001:2004
 4.5.2 Evaluation of compliance
 4.5.2.1 Consistent with its commitment to compliance,
the organization shall establish, implement and
maintain a procedure(s) for periodically evaluating
compliance with applicable legal requirements. The
organization shall keep records of the results of the
periodic. Evaluations.
 4.5.2.2 The organization shall evaluate compliance
with other requirements to which it subscribes. The
organization may wish to combine this evaluation with
the evaluation of legal compliance referred to in
4.5.2.1 or to establish a separate procedure(s).
 EMS ISO 14001:2004
 4.5.3 Nonconformity, corrective action and preventive action
 The organization shall establish, implement and maintain a
procedure for dealing with actual and potential nonconformity and
for taking corrective action and preventive action. The procedure
shall define requirements for:
a) identifying and correcting nonconformity and taking action to
mitigate their environmental impacts,
b) investigating nonconformity, determining their cause and taking
actions in order to avoid their recurrence,
c) evaluating the need for action to prevent nonconformity and
implementing appropriate actions designed to avoid their occurrence,
d) recording the results of corrective action and preventive action
taken, and
e) reviewing the effectiveness of corrective action and preventive
action taken.
 EMS ISO 14001:2004
 4.5.4 Control of records
 The organization shall establish and maintain records as
necessary to demonstrate conformity to the requirements
of its environmental management system and of this
International Standard, and the results achieved.
 The organization shall establish, implement and maintain a
procedure(s) for the identification, storage, protection,
retrieval, retention and disposal of records.
 Records shall be and remain legible, identifiable and
traceable.
 EMS ISO 14001:2004
 4.5.5 Internal audit
 The organization shall ensure that internal audits of
the environmental management system are conducted
at planned intervals
 Audit programmed shall be planned, established,

implemented and maintained by the organization,

taking into consideration the environmental
importance of the operation(s) concerned and the
results of previous audits.
 EMS ISO 14001:2004
 4.6 Management review
 Requires that periodically, top management will
review the EMS to ensure it is operating as planned,
and is suitable, adequate, and effective. The
organization needs to ensure that in the review:
results of internal audits; external communications;
environmental performance; status on objectives and
targets; status of corrective and preventive actions;
follow up on actions from prior management reviews;
and changing conditions or situations; and
recommendations for improvement are all discussed.
 EMS ISO 14001:2015
 ISO 14001 has recently been revised, with
key improvements such as:
The increased prominence of environmental
management within the organization’s
strategic planning processes
Greater input from leadership
A stronger commitment to proactive
initiatives that boost environmental
performance
KEY IMPROVEMENTS IN
EMS 2015 VERSION
 Environmental management to be more prominent within the
organization’s strategic direction
 A greater commitment from leadership
 The implementation of proactive initiatives to protect the
environment from harm and degradation
 A focus on life-cycle thinking, to consider the environment
from development to end-of-life
 The addition of a stakeholder-focused communication
strategy
 It also allows for easier integration into other management
systems thanks to the same structure, terms and definitions.
 DIFFERANCE
ISO14001:2004 ISO14001:2015
1. Scope 1. Scope
2. Normative references 2. Normative references
3. Terms and definitions 3. Terms and definitions
4. Environmental management system 4. Context of the organization
requirements
5. Leadership
6. Planning
7. Support
8. Operation
9. Performance Evaluation
10. Improvement
OCCUPATIONAL
HEALTH AND
SAFETY
ASSESSMENT
SERIES
OCCUPATIONAL HEALTH AND
SAFETY ASSESSMENT SERIES

 Originally developed in early 1990’s as BS8800

 Revised in 1999 by BSI to be more compatible with
ISO 14001
 Organizations of all kinds are increasingly
concerned with achieving and demonstrating sound
occupational health and safety (OH&S)
performance by controlling their OH&S risks,
consistent with their OH&S policy and objectives.
OCCUPATIONAL HEALTH AND
SAFETY ASSESSMENT SERIES
OHSAS 18001
 Accident - Unplanned/Undesired event giving rise to
death, ill health, injury, damage or other losses to
personnel or property.
 Hazard - A source or a situation with a potential to

cause harm in terms of human injury or ill health,

damage to property, damage to the environment or
a combination of these.
 Risk - The combination of frequency, or probability
of occurrence and consequence of a specified
hazardous event.
 OHSAS 18001:2007
 1. Scope
 2 Reference publications
 3 Terms and definitions
 4 OH&S management system requirements
 4.1 General Requirement
 4.2 H&S Policy
 4.3 Planning
 4.4 Implementation and Operation
 4.5 Checking
 4.6 Management Review
 OHSAS 18001:2007
 1 Scope : This OHSAS Standard is applicable to any
organization that wishes to:
 a) Establish an OH&S management system to eliminate or
minimize risks to personnel and other interested parties
who could be exposed to OH&S hazards associated with
its activities;
 b) Implement, maintain and continually improve an OH&S
management system;
 c) Assure itself of its conformity with its stated OH&S
policy;
 d) Demonstrate conformity with this OHSAS Standard
 OHSAS 18001:2007
 2 Reference Publications
 OHSAS 18002, Occupational health and safety
management systems – Guidelines for the implementation
of OHSAS 18001
 International Labor Organization:2001, Guidelines on
Occupational Health and Safety Management Systems
(OSH-MS)
 3 Terms and definitions
 Definitions used in the standard, outlined in OHSAS
18001:2007
 OHSAS 18001:2007
 4 OH&S management system requirements
 4.1 General requirements

 The organization shall establish, document,

implement, maintain and continually improve an
OH&S management system in accordance with the
requirements of this OHSAS Standard and
determine how it will fulfil these requirements.
 The organization shall define and document the

scope of its OH&S management system.

 OHSAS 18001:2007

 4.2 OH&S policy

 Clearly states overall OH&S objectives

 Authorised by top management

 Appropriate to nature & scale of OH&S risks

 Documented, implemented, and maintained

 Communicated to all employees

 Available to interested parties

 Reviewed periodically
 OHSAS 18001:2007
 4.3 Planning
 4.3.1 Hazard identification, risk assessment and determining
controls
 The organization shall establish, implement and maintain a
procedure(s) for the ongoing hazard identification, risk
assessment, and determination of necessary controls.
 The organization shall document and keep the results of
identification of hazards, risk assessments and determined
controls up-to-date.
 The organization shall ensure that the OH&S risks and
determined controls are taken into account when establishing,
implementing and maintaining its OH&S management
system.
 OHSAS 18001:2007
 4.3.2 Legal and other requirements
 The organization shall establish, implement and maintain
a procedure(s) for identifying and accessing the legal
and other OH&S requirements that are applicable to it.
 The organization shall keep this information up-to-date.
 The organization shall communicate relevant information
on legal and other requirements to persons working
under the control of the organization, and other relevant
interested parties.
 OHSAS 18001:2007
 4.3.3 Objectives and Programme(s)
 The organization shall establish, implement and maintain
documented OH&S objectives, at relevant functions and
levels within the organization
 The programme(s) shall be reviewed at regular and
planned intervals, and adjusted as necessary, to ensure
that the objectives are achieved.
 OHSAS 18001:2007
 4.4 Implementation and operation
 4.4.1 Resources, roles, responsibility, accountability and
authority
 Top management shall demonstrate its commitment by:
 a) ensuring the availability of resources essential to
establish, implement, maintain and improve the OH&S
management system
 b) defining roles, allocating responsibilities and
accountabilities, and delegating authorities, to facilitate
effective OH&S management; roles, responsibilities,
accountabilities, and authorities shall be documented and
communicated.
 OHSAS 18001:2007
 4.4.2 Competence, training and awareness
 The organization shall ensure that any person(s) under its

control performing tasks that can impact on OH&S is

(are) competent on the basis of appropriate education,
training or experience, and shall retain associated
records.
 Training procedures shall take into account differing

levels of:
a) Responsibility, ability, language skills and literacy; and
b) Risk.
 OHSAS 18001:2007
 4.4.3 Communication, participation and consultation
 4.4.3.1 Communication : With regard to its OH&S
hazards and OH&S management system, the organization
shall establish, implement and maintain a procedure(s) for:
 a) Internal communication among the various levels and
functions of the organization;
 b) Communication with contractors and other visitors to the
workplace;
 c) Receiving, documenting and responding to relevant
communications from external interested parties.
 OHSAS 18001:2007
 4.4.3.2 Participation and consultation : Workers shall be
informed about their participation arrangements, including
who is their representative(s) on OH&S matters.
 a) the participation of workers by their appropriate
involvement in hazard identification, risk assessments and
determination of controls;
 b) consultation with contractors where there are changes
that affect their OH&S.
 The organization shall ensure that, when appropriate,
relevant external interested parties are consulted about
pertinent OH&S matters.
 OHSAS 18001:2007
 4.4.4 Documentation
 The OH&S management system documentation shall
include:
 a) The OH&S policy and objectives;
 b) Description of the scope of the OH&S management
system;
 c) Description of the main elements of the OH&S
management system and their interaction, and reference to
related documents;
 d) Documents, including records, required by this OHSAS
Standard;
 OHSAS 18001:2007
 4.4.5 Control of documents
 Documents required by the OH&S management system and by
this OHSAS Standard shall be controlled. Records are a special
type of document and shall be controlled in accordance with the
requirements given in 4.5.4.
 The organization shall establish, implement and maintain a
procedure(s) to:
 a) Approve documents for adequacy prior to issue;
 b) Review and update as necessary and re-approve
documents;
 c) Ensure that changes and the current revision status of
documents are identified;
 d) Ensure that relevant versions of applicable documents are
available at points of use.
 OHSAS 18001:2007
 4.4.6 Operational control
 The organization shall determine those operations
and activities that are associated with the identified
hazard(s) where the implementation of controls is
necessary to manage the OH&S risk(s). This shall
include the management of change
 For those operations and activities, the organization

shall implement and maintain: Controls related to

purchased goods, equipment, services, contractors
and other visitors to the workplace.
 OHSAS 18001:2007
 4.4.7 Emergency preparedness and response
 The organization shall establish, implement and maintain a
procedure(s):
 a) To identify the potential for emergency situations;
 b) To respond to such emergency situations. The
organization shall respond to actual emergency situations
and prevent or mitigate associated adverse OH&S
consequences
 The organization shall periodically review and, where
necessary, revise its emergency preparedness and
response procedure(s), in particular, after periodical
testing and after the occurrence of emergency situations.
 OHSAS 18001:2007
 4.5 Checking
 4.5.1 Performance measurement and monitoring

 The organization shall establish, implement and

maintain a procedure(s) to monitor and measure
OH&S performance on a regular basis
 This procedure(s) shall provide qualitative
,quantitative measures, proactive measures of
performance , reactive measures of performance,
appropriate to the needs of the organization and
monitoring of the extent to which the organization’s
OH&S objectives are met.
 OHSAS 18001:2007
 4.5.2 Evaluation of compliance
 4.5.2.1 Consistent with its commitment to compliance , the
organization shall establish, implement and maintain a
procedure(s) for periodically evaluating compliance with
applicable legal requirements
 4.5.2.2 The organization shall evaluate compliance with
other requirements to which it subscribes The organization
may wish to combine this evaluation with the evaluation of
legal compliance referred to in 4.5.2.1 .
 The organization shall keep records of the results of the
periodic evaluations
 OHSAS 18001:2007
 4.5.3 Incident investigation, nonconformity, corrective action
and preventive action
 4.5.3.1 Incident investigation
 The organization shall establish, implement and maintain a
procedure(s) to record, investigate and analyse incidents in
order to:
 a) Determine underlying OH&S deficiencies and other factors
that might be causing or contributing to the occurrence of
incidents;
 b) Identify the need for corrective action;
 c) Identify opportunities for preventive action;
 d) Identify opportunities for continual improvement.
 OHSAS 18001:2007
 4.5.3.2 Nonconformity, corrective action and preventive
action
 The organization shall establish, implement and maintain a
procedure(s) for dealing with actual and potential
nonconformity and for taking corrective action and
preventive action.
 Where the corrective action and preventive action
identifies new or changed hazards or the need for new or
changed controls, the procedure shall require that the
proposed actions shall be taken through a risk assessment
prior to implementation.
 OHSAS 18001:2007
 4.5.4 Control of records
 The organization shall establish and maintain records as
necessary to demonstrate conformity to the requirements
of its OH&S management system and of this OHSAS
Standard, and the results achieved.
 The organization shall establish, implement and maintain a
procedure(s) for the identification, storage, protection,
retrieval, retention and disposal of records.
 Records shall be and remain legible, identifiable and
traceable.
 OHSAS 18001:2007
 4.5.5 Internal audit
 The organization shall ensure that internal audits of the
OH&S management system are conducted at planned
intervals to:
 a) Determine whether the OH&S management system
conforms to planned arrangements for OH&S
management, has been properly implemented and is
maintained is effective in meeting the organization’s policy
and objectives.
 b) Provide information on the results of audits to
management
 OHSAS 18001:2007
 4.6 Management review
 Top management shall review the organization’s OH&S
management system, at planned intervals, to ensure its
continuing suitability, adequacy and effectiveness. Reviews
shall include assessing opportunities for improvement and
the need for changes to the OH&S management system,
including the OH&S policy and OH&S objectives.
 Records of the management reviews shall be retained
 Relevant outputs from management review shall be made
available for communication and consultation.
COMPARISON MARTIX
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
1 Scope 1 Scope 1 Scope
1.1 General
1.2 Application
2 Normative reference 2 Normative references 2 Normative references

3 terms and definitions 3 Definitions 3 Definitions

4 Quality management 4 Environmental 4 OH&S management

system management system system requirements
requirements
4.1 General 4.1 General requirements 4.1 General requirements
requirements
4.2 Documentation
requirements
4.2.1 General 4.4.4 Documentation 4.4.4 Documentation
4.2.2 Quality manual
4.2.3 Control of documents 4.4.5 Control of documents 4.4.5 Control of documents

4.2.4 Control of records 4.5.4 Control of records 4.5.4 Control of records

 COMPARISON MARTIX
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
5 Management 4.4.1 Structure and 4.4.1 Structure and responsibility
responsibility responsibility

5.1 Management 4.4.1 Structure and 4.4.1 Structure and responsibility

commitment responsibility

5.2 Customer focus 4.3.1 Environmental aspects 4.3.1 Hazard Identification, Risk Assessment
& Determining controls.

4.3.2 Legal and requirements 4.3.2 Legal and requirements

4.6 Management Review 4.6 Management Review

5.3 Quality policy 4.2 Environmental policy 4.2 OH&S policy
5.4 Planning 4.3 Planning 4.3 Planning
5.4.1 Quality objectives 4.3.3 Objectives, targets and 4.3.3 Objectives, targets and programme(s)
programme(s)

5.4.2 Quality management

system planning
 COMPARISON MARTIX
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
5.5 Responsibility
authority and
communication
5.5.1 Responsibility and 4.4.1 Resources, roles, 4.4.1 Resources, roles, responsibility
authority responsibility and and authority
authority
5.5.2 management 4.4.1 Resources, roles, 4.4.1 Resources, roles, responsibility
representative responsibility and and authority
authority
5.5.3 Internal 4.4.3 Communication 4.4.3 Communication, Participation
communication and Consultation
5.6 Management 4.6 Management review 4.6 Management review
review
5.6.1 General
5.6.2 Review input
5.6.3 Review output
 COMPARISON MARTIX
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
6 Resource management

6.1 Provision of resources 4.4.1 Resources, roles, 4.4.1 Resources, roles, responsibility
responsibility and authority and authority

6.2 Human resources

6.2.1 General 4.4.2 Competence, training and 4.4.2 Competence, training and
awareness awareness
6.2.2 Competence, training 4.4.2 Competence, training and 4.4.2 Competence, training and
and awareness awareness awareness
6.3 Infrastructure 4.4.1 Resources, roles, 4.4.1 Resources, roles, responsibility
responsibility and authority and authority

6.4 Work environment

7 Product realization 4.4 Implementation and 4.4 Implementation and operation
operation
7.1 Planning of product 4.4.6 Operational control 4.4.6 Operational control
realization
7.2 Customer – related
processes
 COMPARISON MARTIX
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
7.2.1 Determination of 4.3.1 Environmental aspects 4.3.1 Hazard Identification, Risk
requirements related to Assessment & Determining
the product controls.
4.3.2 Legal and other 4.3.2 Legal and other
requirements requirements
4.4.6 Operational control 4.4.6 Operational control
7.2.2 Review of requirements 4.3.1 Environmental aspects 4.3.1 Hazard Identification, Risk
related to the product Assessment & Determining
controls.
4.4.6 Operational control 4.4.6 Operational control
7.2.3 Customer communication 4.4.3 Communications 4.4.3 Communication,
Participation and
Consultation
7.3 Design and development 4.4.6 Operational control 4.4.6 Operational control

7.3.1 Design and development

planning
 COMPARISON MARTIX
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
7.3.2 Design and development inputs 4.4.6 Operational 4.4.6 Operational
7.3.3 Design and development out puts control control

7.3.4 Design and development review

7.3.5 Design and development
verification
7.3.6 Design and development
validation
7.3.7 Control of design and
development changes
7.4 Purchasing
7.4.1 Purchasing process
7.4.2 Purchasing information
7.4.3 Verification of purchased
product
 COMPARISON MARTIX
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
7.5 Production and service 4.4.6 Operational control 4.4.6 Operational control
provision
7.5.1 Control of production
and service provision

7.5.2 Validation of
processes for
production and service
provision
7.5.3 Identification and
traceability
7.5.4 Customer property
7.5.5 Preservation of
product
7.6 Control of monitoring 4.5.1 Monitoring and 4.5.1 Monitoring and
and measuring measurement measurement
equipment
 COMPARISON MARTIX
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
8 Measurement , 4.5 Checking 4.5 Checking
analysis and
improvement
8.1 General 4.5.1 Monitoring and measurement 4.5.1 Monitoring and measurement
8.2 Monitoring and
measurement
8.2.1 Customer
satisfaction
8.2.2 Internal audit 4.5.5 Internal audit 4.5.5 Internal audit
8.2.3 Monitoring and 4.5.1 Monitoring and measurement 4.5.1 Monitoring and measurement
measurement of
processes 4.5.2 Evaluation of compliance 4.5.2 Evaluation of compliance

8.2.4 Monitoring and 4.5.1 Monitoring and measurement 4.5.1 Monitoring and measurement
measurement of
product 4.5.2 Evaluation of compliance 4.5.2 Evaluation of compliance

- - - - 4.5.3 Incident Investigation, Nonconformity,

Corrective Action and Preventive Action

- - - - 4.5.3.1 Incident Investigation

 COMPARISON MARTIX(end)
ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007
8.3 Control of 4.5.2 Emergency preparedness 4.5.2 Emergency preparedness
nonconforming product and response and response
4.5.3 Nonconformity, corrective 4.5.3.2 Nonconformity, corrective
and preventive action and preventive action
8.4 Analysis of data 4.5.1 Monitoring and 4.5.1 Monitoring and
measurement measurement
8.5 Improvement
8.5.1 Continual improvement 4.2 Environmental policy 4.2 OH&S policy
4.3.3 Objectives, targets and 4.3.3 Objectives, targets and
programme(s) programme(s)
4.6 Management review 4.6 Management review
8.5.2 Corrective action 4.5.3 Nonconformity, corrective 4.5.3.2 Nonconformity, corrective
and preventive action and preventive action

8.5.3 Preventive action 4.5.3 Nonconformity, corrective 4.5.3.2 Nonconformity, corrective

action and preventive and preventive action
action
Steps Ahead 1.
Steps ahead 2.
THANK YOU
For
Your Presence and Involvement