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Communicating
Cerio, Laurete, Mendoza, Tocaldo
Techniques
02 Enumerate the techniques to improve communication process
Barriers
03 Identify the barriers to communication
What is Communication?
Why Communicate?
Directives
10
Importance of Communication to Engineers
Engineering transformation
-involves a complex process of analysis and
synthesis that requires substantial resource, time
and skill, but which is largely hidden to the
outsider.
12
Speakers/Writers or
* Listeners/Audience
Speakers/Writers
The person who delivers the information.
Listeners/Audience
a broad term used to describe the person(s) you are
communicating with.
The receiver of the communication.
Forms of Communication
Text Messages
Emails
Notices
Memos
Letters
Proposals
Records
Reports
21
Forms of Communication
3.) Nonverbal Communication = aspects of speech aside from words that
convey certain meanings.
According to Albert Mehrabian:
Verbal
(Words used)
Verbal
7%
Facial Vocal
55% 38%
Facial
(Expression, Eye Contact) Vocal
(Pitch, Stress, Tone, Length
and Frequency of pauses)
22
Forms of Communication
Body Language (Posture, Gestures and Body Movement)
23
Other Forms of Communication
Selling = formal business between two professionals looking for a
beneficial outcome. Composed of an initial assessment,
service/goods offering, value determining and agreement.
24
Other Forms of Communication
Praise and Criticism = affirmation or recognition of your
contributions to the company / a more impartial source of self-
assessment.
25
Other Forms of Communication
Saying yes, maybe, or no = expressing agreement, doubt or
disagreement.
26
Other Forms of Communication
Answering questions = providing relevant answers to the
questions given.
27
Other Forms of
Communication
Meetings = a time for
shared communications
and decisions in a group.
It must have a clearly
stated purpose which is
the basis for an agenda.
28
Characteristics of Common
* Communication Methods
31
“Good communication
centers around highly
developed individual
awareness and
differentiation. A good
communicator is aware of
both internal processes in
themselves, and external
processes in others.”
Presentations
33
Presentations
34
Presentation
35
Presentation
39
How can I create a strong opener and
close?
50
Transforming Fear
53
Using Eye Contact
54
Using Notes and Visuals
55
Emails
Pay Attention
Good listening requires energy. You have to resist
distractions and tune out noise, whether the rumble
of a truck going by or your own worry about
whether your parking meter is expiring.
Some listening errors happen because the hearer
wasn’t paying enough attention to a key point.
Your Date Here Your Footer Here 62
Focus on the Other Speaker(s) in a
Generous Way
63
Avoid Making Assumptions
Barriers to Communication
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Analogies Concrete
Taking a difficult concept Using exact descriptions
and describing it with an
analogy can help
understanding and recall
83
Effective Tools in presenting knowledge
Action Visualize
When possible describe Pictures, hand gestures, casual
sketches can help commmunicate with
what actions are required a concrete and visual audience
to lead to a result
Entertain Abstract
Limited diversions, such as Some listeners prefer abstract
concepts over details.
jokes, can increase
audience interest and
empathy
84
Effective Tools in presenting knowledge
Engage
Develop a way for the audience to
actively apply the knowledge you have
presented
Echo
As a listener it is a good idea to repeat
what the presenter has said. Likewise,
you should expect your audience to
echo your words.
85
Critical listening and reading as an audience
2 4
ABSORB, PROCESS, ASSESS RESTATE WHAT WAS WAIT FOR THE
VERIFY SAID RESPONSE
86
Factors affecting
communication
contingencies
38 55