Welcome to TALK Fort Lauderdale!

3501 S. University Drive, Suite 3

Fort Lauderdale, FL 33328
Phone: (954) 990-6164
TALK EMERGENCY PHONE: (954) 270-8990
 Meet our administrative staff!
Activities
Barbara Halwa Jamie Suell
School Director / DSO Activities Coordinator
barbara.halwa@talk.edu jamie.s@talk.edu

IELTS
Ana Paula Diniz Sarah Nunez
Assistant School Director IELTS Administrator
ana.diniz@talk.edu ielts@talk.edu

Reception
IELTS
Ana Kupchun Tannecia Hoilette
Housing Coordinator IELTS Assistant
Ana.K@talk.edu ielts1@talk.edu
2
 CLASS SCHEDULES
FULL-TIME: General English / Intensive English / TOEFL / Business English Plus
Monday Tuesday Wednesday Thursday Friday

Session 1 9:00–9:50 9:00–9:50 9:00–9:50 9:00–9:50 9:00–9:50

Session 2 10:10–11:50 10:10–11:50 10:10–11:50 10:10–11:50 10:10–11:00

Session 3 12:10–1:00 12:10–1:00 12:10–1:00 12:10–1:00

Full-time courses are 18 lessons

PART-TIME: General English PT / Business English / TOEFL PT

Monday Tuesday Wednesday Thursday Friday

Session 1 9:00–9:50 9:00–9:50 9:00–9:50 9:00–9:50

Session 2 10:10–11:50 10:10–11:50 10:10–11:50 10:10–11:50

Session 3 12:10–1:00 12:10–1:00 12:10–1:00 12:10–1:00

Part-time courses are 16 lessons

Intensive English 4th Session / PDA / Electives

Monday Tuesday Wednesday Thursday Friday

Session 4 1:30–3:30 3 1:30–3:30

Intensive English courses are 22.5 lessons

1 Lesson = 50 Minutes 3
 General Course Guidelines
• There are 10 levels of General and Intensive English: Low Beginner, Beginner, High Beginner, Low Intermediate, Intermediate, High Intermediate, Low Advanced, Advanced, High Advanced and Fluency.
Business English and TOEFL iBT Complete are also offered at TALK Boston.

• Levels should be taken sequentially and are typically completed in 10 weeks (Full-time = 180 clock hours / Part-time = 160 clock hours).
• Homework is typically assigned during the week and is reviewed at the beginning of a class to make sure you are practicing acquired skills and progressing at the appropriate rate.

• A weekly quiz is given every Thursday (Session 3) to evaluate your progress and tests on the material covered during the week in class and from homework.

• A final exam is given at the end of a level and tests on the material covered during that level and from homework.

• As of January 29, 2018, TALK does not provide books or materials for courses. Books are not required to attend class, however it is highly recommended to purchase your own book. Writing materials
(notebook, pens, pencils) are required.
• Books are available for purchase from the school staff
• If you enrolled before January 29, 2018: You will receive the student book for the level you attend. When you progress to the next level, you will receive a student book for the new level only if
you return the first book in ‘like-new’ condition (no writing, tears or spills in or on the book or its cover).

TALK Level Title Material Type Edition Publisher Price

1 American English File STARTER Student Book 2nd Oxford $43.99

2 American English File 1 Student Book 2nd Oxford $43.99

3 American English File 2 Student Book 2nd Oxford $43.99
4 American English File 3 Student Book 2nd Oxford $43.99
5 American English File 4 Student Book 2nd Oxford $43.99
6 American English File 5 Student Book 2nd Oxford $43.99
7&8 Keynote 4 Student Book 1st Cengage $65.99
9 Keynote ADVANCED Student Book 1st Cengage $65.99
10 Keynote PROFICIENT Student Book 1st Cengage $65.99

Business English Market Leader UPPER-INTERMEDIATE Student Book 3rd Pearson $66.99

The Complete Guide to the TOEFL Test: iBT Student Book with CD-
TOEFL 4th Cengage $89.99
Edition ROM
4
 Satisfactory Progress & Student Progress Appeal Policies

• Progress is based on attendance percentage, final exam scores and weekly quiz scores. Students are required to comply with TALK’s Attendance
Policy and maintain a minimum of 80% attendance. A passing quiz score is 70%. A passing final exam score is 70%. Progress Reports are distributed
to students during weeks 1 and 6 of a level showing progress up to the week before (weeks 5 and 10). The Progress Report includes: weekly quiz
score(s), final exam score(s), and attendance percentage.

• “How do I progress to the next level?”: You must take the final exam for the level in which you are studying.
• If you receive a final exam score of 70% or higher, and have an attendance percentage of 80% or higher, you will move to the next level.
• If you receive a final exam score less than 70% and/or have an attendance percentage less than 80%, you will be given a Student Learning
Plan to follow.
• A Student Learning Plan may include taking supplementary remedial classes, and/or repeating the same level.
• You may only repeat a level one time. If you do not progress after two complete rotations (20 weeks) in one level, you will be asked to
complete your enrollment.
• If you do not pass a final exam and would like to appeal the results, you must put an appeal request in writing and submit within three
days of receiving the results. The School Director / Assistant School Director will review the final exam, weekly quiz scores and
attendance to decide whether or not you will take another final exam and/or change level. The School Director / Assistant School
Director must inform you of the decision in writing within one week of receiving your appeal request.

• “I think I am in the wrong level—can I change?”: You may request to change levels (appeal your current level).
• During the first week: Try the level for the full week. If you still feel it’s wrong by Friday, tell the School Director and your teacher. Based on
your performance during the first week, the School Director may correct your level by moving you (up or down).
• After the first week: You must submit a request to advance levels in writing. School staff will review your weekly quiz scores and attendance
and speak to your teacher(s) about in-class performance. You may be allowed to take the final exam early, if you have received passing scores
on weekly quizzes and maintained 80% attendance.

• In the event that a student is away from school for more than 12 weeks, (for example: leave of absence or re-enrollment) the student must take the
placement test again and be re-placed accordingly, up or down.

The TALK Satisfactory Progress Policy and TALK Student Progress Appeal Policy are available for student review: Ask the School Director to obtain a copy.

5
 F-1 VISA STUDENTS:
How to maintain your status
As an approved F-1 visa holder, YOU are solely responsible for maintaining your status, as outlined on page 3 of your Form I-20.
IMPORTANT TO REMEMBER:

• Keep your passport valid at all times.

• Keep your Form I-20 valid at all times. Apply for an extension prior to the expiration date.

• Maintain full-time enrollment, a minimum 80% attendance during your program, and show satisfactory progress towards completion of your studies.

• Get approval for vacations, leaves of absence and medical leaves.

• Do not accept off-campus employment.

• Notify TALK of any address change within 10 days.

• Have medical insurance during your enrollment. Extend your medical insurance coverage if you extend classes, take a vacation, leave of absence or medical leave.

• When you have finished your program at TALK, you have a 60-day grace period during which you must either leave the country or transfer to another school in order
to obtain a new I-20.

• If you finish your program at TALK early (before the program end date on your I-20), you have a 15-day grace period during which you must either leave the country
or transfer to another school.

If you have questions about your status or any of this information, please see your DSO.

TALK Fort Lauderdale DSO: Barbara Halwa

6
 ATTENDANCE POLICY
TALK’s attendance policy is within Department of Homeland Security guidelines, and guidelines as follows:

Minimum Standard:
All students are required to maintain a minimum of eighty percent (80%) attendance rate. 80% attendance rate is required for completion of each level and for completion of a course.

Tracking and Informing of Attendance:

Student attendance is taken daily for each session by marking the class roster during class time. Attendance is entered from the class roster into the TALK computerized database by
school staff on a weekly basis. School staff runs a monthly report to check cumulative attendance.
Every five weeks, students receive a progress report which includes the cumulative attendance percentage.
At any time, students may inquire with school staff on their cumulative attendance percentage.

Tardiness and Early Departures:

Students are expected to be in class on time every day. Tardiness to class disrupts both the teacher and fellow students. Students who are late by more than 15 minutes after the start
of the session will be marked absent for that session.
Early departures are students leaving before the end of the session. Early departures will be marked absent for that session.

Excused Absences:
During approved vacations or leaves of absence students are not attending class; therefore attendance is not tracked.
Any other absences will count as absences in the calculation of attendance percentages and will not increase the maximum number of allowable absences.

Attendance Warnings:
If the student’s cumulative attendance falls below 80%, then attendance is checked for the four weeks prior to that date. If the attendance of a student enrolled under an F-1 visa falls
below the required level for a 4-week period, the student will receive an Attendance Warning. The student will continue to receive Attendance Warning if the attendance percentage
does not improve. If the student does not improve his/her attendance after receiving three Attendance Warnings, this will result in termination of the program. This may also result in
the termination of Form I-20 for F-1 visa students.

Consecutive Absences:
A student who is absent for two consecutive weeks without an approved leave of absence or vacation will be terminated. This may also result in the termination of Form I-20 for F-1 visa
students.

7
 VACATION POLICY
TALK’s vacation policy is in accordance with the regulations of the Department of Homeland Security and the following guidelines.
Students may select one vacation option from two, with which they will comply while enrolled at TALK.
OPTION 1 – Accumulated Vacation
1. Students must request vacation in writing, other than in emergency situations.
2. Students earn one week of vacation for each 4-week study period.
3. Students are eligible for a vacation after 12 weeks of study.
4. Students can only take vacation after completing the required weeks of study, not before,
but cannot take vacations at the end of their study period.
5. Students have to attend school for a minimum of 8 weeks between two vacations, or after
a leave of absence of medical leave.
6. Students can only take vacation provided that their attendance for the 4-week period prior
to vacation is 80% or higher.
7. Students can take a maximum of 10 consecutive weeks of vacation at one time, if
accumulated.
8. Students must return to school after completing their vacation and resume their studies.
9. Enrollment must be paid prior to going on vacation.
10. Vacation will be added to the students’ program end dates (only if applicable).
11. Students who transfer between TALK schools with no gap in studies may use weeks
accumulated from the previous TALK school during the enrollment at the new TALK school.
(No gap equals ending class on Friday and starting class on Monday of the following week.)
Students transferring between TALK schools with a gap in studies will lose weeks
accumulated from the previous TALK school. Accumulation will begin from the first day at
the new TALK school.
OPTION 2 – Annual Vacation
1. Students must request vacation in writing, other than in emergency situations.
2. Students are eligible for 1 vacation per calendar year. No other vacation may be granted during
the same calendar year.
3. The length of the vacation is 10 weeks (the equivalent of one term).
4. Students are eligible for the Annual Vacation after studying a minimum of 26 weeks (the
equivalent of an academic year).
5. Students can only take vacation after completing the required weeks of study, not before, but
cannot take vacations at the end of their study period.
6. Subsequent vacations may be taken at any time in the next calendar year.
7. Students must attend school for a minimum of 8 weeks between two vacations, in the event
that vacations are requested near the end of one calendar year, and the beginning of the next,
or after a leave of absence or medical leave.
8. Students can only take vacation provided that their attendance for the 4-week period prior to
vacation is 80% or higher.
9. Students must be enrolled in a minimum of 10 weeks (one term) upon return to school after
completing their vacation.
10. Enrollment must be paid prior to going on vacation.
11. Vacation will be added to the students’ program end dates (only if applicable).
12. Students who transfer between TALK schools with no gap in studies may count weeks from the
previous TALK school toward the academic year eligibility requirement. (No gap equals ending
class on Friday and starting class on Monday of the following week.) Students transferring
between TALK schools with a gap in studies will begin counting weeks toward the academic
year eligibility requirement from the first week at the new TALK school.

Steps for applying for vacation:

• Fill out the Vacation/LOA Request Form and submit it at least 10 business days before your vacation start date.
• After checking your eligibility for vacation, a response to your request will be given to you in writing. Keep it for your records. You can take vacation only if your request has been approved.
• If you are enrolled under an F-1 visa and are traveling abroad, you will need to have your I-20 signed by a Designated School Official (DSO) before you leave the country or you will not be able to re-
enter. You must also provide the flight itinerary for the departure and return.
• If you leave the USA during your vacation, you will need a valid passport and visa to reenter the country. Check the expiration dates of your documents before you travel!
• Don’t forget to extend your medical insurance coverage!
IMPORTANT!! If you entered the USA with a tourist visa and requested a change of status to receive your F-1 status, you lose the F-1 status: IF YOU LEAVE THE USA, YOU CANNOT ENTER AGAIN WITHOUT
A NEW F-1 VISA. You must go to a US Embassy to request a new F-1 student visa. (There are exceptions to this rule. Speak to your DSO to confirm.) 8
 LEAVE OF ABSENCE POLICY
TALK’s Leave of Absence (LOA) policy is in accordance with the regulations of the Department of Homeland Security and the following guidelines:

1. Students must request the LOA in writing in advance of the start date of the leave of absence, unless unforeseen circumstances prevent the student from doing so.
2. Students must travel outside of the USA for the duration of the leave of absence. If you are on an F-1 visa, your I-20 must be signed by the Designated School Official
(DSO) before departing the USA.
3. Students must use available vacation, if eligible, before requesting or being eligible for a leave of absence.
4. The leave of absence may not exceed 5 months or 50% of the published program length, whichever is shorter.
5. Multiple leaves of absence may be permitted provided the total of the leaves does not exceed 50% of the published program length.
6. Students can only take a leave of absence provided that their attendance for the four-week period prior to leave of absence is 80% or higher.
7. For extended absences of 12 weeks or longer, students are required to take the placement test for re-entry into the program.
8. An approved leave of absence may be extended for an additional period of time provided that the extension request meets all of the above requirements, and the
total length of the leave of absence does not exceed the specified limit, as noted in item # 4 or # 5.

Steps for applying for a leave of absence:

• Fill out the Leave of Absence Request Form, and submit it at least 10 business days prior to the start of the LOA period. Provide your proof of travel with dates of
departure and return (flight itinerary or plane tickets).
• After checking your eligibility for a LOA, the response to your request will be given to you in writing. Keep it for your records.
• If you are enrolled under an F-1 visa you will need to have your I-20 signed by a Designated School Official (DSO) before you leave the country or you will not be able
to reenter. TALK will extend your I-20 for your return. If not, TALK will shorten your I-20 and you will have to request a new initial I-20 before you return to the USA.
• You will need a valid passport and visa to reenter the country. Check the expiration dates of your documents before you travel!
• Don’t forget to extend your medical insurance coverage!

IMPORTANT!! If you entered the USA on a different visa and requested a change of status to receive your F-1 status, you lose the F-1 status: IF YOU LEAVE THE USA, YOU
CANNOT ENTER AGAIN WITHOUT A NEW F-1 VISA. You must go to a U.S. Embassy to request a new F-1 student visa. (There are exceptions to this rule. Speak to your DSO
to confirm.)

9
 MEDICAL LEAVE POLICY

A medical leave is a temporary break in study for documented medical purposes. TALK’s Medical Leave of Absence or Reduced Course Load policy is in
accordance with the regulations of the Department of Homeland Security and the following guidelines:

1. Students must request the medical leave of absence in writing in advance of the start date of the leave of absence, unless unforeseen circumstances
prevent the student from doing so. If a student does not request a medical leave within two consecutive weeks, the student will be withdrawn. If the
student is on an F-1 visa, the Form I-20 may be terminated.
2. Medical documentation from a US licensed medical doctor, doctor of osteopathy, or licensed clinical psychologist must be provided to the Designated
School Official (DSO). The documentation should include the medical condition, dates of medical leave, and be signed by the doctor.
3. Students must remain in the USA for the duration of the medical leave.
4. The medical leave may not exceed an aggregate of 12 months throughout the entire length of the student’s enrollment, or 50% of the published program
length, whichever is shorter.
5. Multiple medical leaves may be permitted provided the total of the leaves does not exceed 12 months and the total of all leaves of absence (LOA and/or
medical) does not exceed 50% of the published program length.
6. For extended absences of 12 weeks or longer, students are required to take the placement test for re-entry into the program.
7. An approved medical leave of absence may be extended for an additional period of time provided that the extension request meets all of the above
requirements, and the total length of the medical leave of absence does not exceed the specified limit, as noted in item # 4 or # 5.

Steps for applying for a leave of absence:

• Fill out the Medical Leave Request Form, and submit it at least 10 business days prior to the start of the LOA period. Provide your medical
documentation.
• After checking your eligibility for a medical leave, the response to your request will be given to you in writing. Keep it for your records.
• Don’t forget to extend your medical insurance coverage!

10
 2018 SCHEDULED HOLIDAYS
New Year’s Day

Martin Luther King Jr Day

Presidents’ Day

Teacher Appreciation Day

Patriots’ Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans’ Day observed

Thanksgiving Day

Day after Thanksgiving

Christmas Eve Day

Christmas Day

New Year’s Eve Day

New Year’s Day

 STUDENT POLICIES

ENGLISH ONLY!
It is expected that students speak only in English during classes. Speaking English outside of class and the school is highly encouraged and will help students improve faster.

Insurance
F-1 visa students are required to have insurance in case of a medical emergency. TALK recommends that all students have insurance. If students do not have their own coverage, TALK
has a policy that is available for purchase, however it is the student’s responsibility to evaluate it, as TALK has no expertise in this area.

Cell Phones
As a courtesy, students are requested to put cell phones in silent mode, or turn off during class sessions. All calls and texting must be limited to break times, before and after class.

Dress Code
Students are expected to maintain a neat and clean appearance befitting students attending school.

Conduct
Students are expected to conduct themselves in a responsible manner that will reflect upon them and the program in terms of morality, honor, truth, and abide by the regulations of the
program.

Evacuation Procedures
In the event of a fire, students should know where all fire/emergency exits are located. Students should familiarize themselves with fire extinguisher points.

Complaints
All students are encouraged to bring any issues or complaints to school staff.
Formal complaints must be made in writing and be directed to the School Director.

TALK understands that some students might not feel comfortable voicing a concern or complaint: TALK encourages dialogue and offers services in the native language if appropriate and
possible.

The ACCET complaint document is prominently displayed in all schools and in this handbook.
12
 Wi-Fi access
account: Students1
password: students1

13
 SAWGRASS MILLS MALL Fort
FLAMINGO GARDENS

Lauderdal FORT LAUDERDALE BEACH

RIVERWALK & DOWNTOWN

e LAS OLAS BOULEVARD

MUSEUM OF SCIENCE & DISCOVERY

JUNGLE CRUISE

BERGERON RODEO GROUNDS

Start
HOLLYWOOD BEACH BROADWALK

O N Y O U R O W N & W I T H TA L K 14
 Flori CAPE CANAVERAL

da ORLANDO: DISNEY WORLD &

UNIVERSAL THEME PARKS

THE BAHAMAS
EVERGLADES NATIONAL PARK

MIAMI

KEY WEST

Start
BISCAYNE NATIONAL PARK

O N Y O U R O W N & W I T H TA L K 15
Take the fre e
N S U Sh a rk
Shu t t le to
ex plo re
cam p us!
16
 se e t he city !
www.myride.broward.org

www.watertaxi.com

www.suntrolley.com
17
 STAY HEALTHY:
Healthcare facilities near TALK
NSU STUDENT MEDICAL CENTER URGENT CARE
www.nova.edu/healthcare www.urgentmed.us
NSU – Sanford L Ziff Center 2337 S. University Drive, Davie, FL 33324
3200 S. University Drive, Davie, FL 33328 (800) 275 9630
(954) 678 2273 Mon – Fri 9 a.m. – 9 p.m./Sat 9 a.m. – 5
Mon – Fri 8:30 a.m. – 5 p.m. p.m./
Sun 11 a.m. – 5 p.m.

PLANTATION DENTAL CARE

www.plantationdentalcare.net
6971 W. Sunrise Blvd., Suite 101, Plantation,
FL 33313
(954) 791 6666
Mon-Th 8.30 a.m. – 5.30 p.m./Fri 9 a.m. – 1
p.m.

Doctor and hospital visits can be expensive in the USA. Having

health insurance will help with payment.
If you don’t have health insurance please visit our admissions
office to get information about how to purchase insurance for only
$20/week!

http://www.internationalstudentinsurance.com/ 18
 TALK ACCOMMODATIONS
HOMESTAY
To live with an American host is a great way to
experience how people live in the USA, and also
to practice your English.
We have many different types of hosts:
with/without children; with/without pets;
working; retired; in houses; in apartments… You
can let us know your preferences!
RESIDENCE
Conveniently located just steps from shopping and
entertainment attractions, Extended Stay is a great place
for TALK students to live independently while enjoying a
full-immersion cultural experience.
TALK is less than 3 miles away, and is accessible via a 15-
minute bus ride.

HOTEL AMENITIES

APARTMENTS with kitchens • Outdoor pool

 The Staybridge Suites offer guests three spacious • Laundry facilities
accommodations; studios, one-bedroom suites, and
two-bedroom/two bath suites. • Free grab & go breakfast
 They feature fully equipped kitchens, with a fridge
with icemaker, microwave oven, stove, toaster and • Free parking
coffee maker, dishwasher, separate living and work ROOM AMENITIES
areas, TV and laptop Internet access., DVD/VCR, iron
and ironing boards, and hair dryers. • Fully equipped kitchen with refrigerator, stovetop,
 A convenience store, complimentary guest laundry microwave, coffee maker, cooking utensils, dishes, and cutlery
room, and complimentary business center with free
Internet access are open around the clock. • Flat screen TV with free premium channels
 They offer a 24 hr fitness center & free passes to a
local "24-hour fitness" facility, complimentary • Free Wi-Fi
breakfast buffet, 3 x per week a evening reception
with snacks and drinks, heated outdoor pool with BBQ
Pavilion.
19
 Kristen Miller

•TALK students have access to a network of over 50

university and college partners and experienced
advisors dedicated to guiding students through the
admissions process.
Undergraduate Graduate
Conditional Admissions Certificates
Scholarship and OPT Information
Placement Director
•ONE-ON-ONE ACADEMIC ADVISING
•UniStudyUSA advisors work closely with students to
www.UniStudyUSA.com
Facebook: www.facebook.com/UniStudyUSA
help them find the right school and determine the
fastest and most effective way to help them reach Email: info@unistudyusa.com
their educational goals. Skype: info@unistudy.com
•UniStudyUSA serves as TALK’s exclusive Phone: (954) 666-8096
representative in university advising and placement.

20
Translation and Interpretation Services in a
wide variety of languages

The best service at competitive prices Contact information:

• Birth, death, and marriage certificates

•
Real World Translations
Diplomas and academic transcripts
• Hearings Phone: +1 954 617 3393
• Correspondence Fax: +1 954 565 8718
• Promotional materials
• Legal, technical, commercial, and medical
Email: translation@talk.edu
documents Web:
• Editing & proofreading www.realworldtranslations.com
• Depositions
• Immigration interviews
• Medical appointments
• Business meetings
• Sign language Interpretation
• And much more… 21
 REFUNDS
TUITION: WITHDRAWAL OR TERMINATION AFTER START DATE

“I need to end my enrollment EARLY; do I get money back?”

• First, tell the school when you are ending the enrollment! The day you tell us this, is called the Date of Determination (DOD).
• The last day you attend TALK is called the Last Day of Attendance (LDA).
• TALK uses the earlier of DOD or LDA to determine if you’re eligible for a refund, and how to calculate it.
• If you attend one or more days during a week, this will be counted as a whole week.

• The length of your enrollment is called the Period of Financial Obligation (PFO). For example: Maria enrolled in 24 weeks. Maria has a First PFO of 24 weeks. Maria is required to pay
for those 24 weeks of classes.
• Now Maria must end her enrollment early . If the LDA is:
• During the first 4 weeks of the First PFO, TALK keeps charges applicable to the first 4 weeks.
• Ex: Maria’s LDA is during week 3 of the 24.
• After first 4 weeks, but before or at the mid-point (50% of the enrollment), TALK keeps a prorated amount of the tuition.
• Ex: Week 12 is the mid-point of a 24-week enrollment, so Maria’s LDA is during weeks 5 – 12.
• After the mid-point (50%), TALK keeps all charges.
• Ex: Maria’s LDA is during weeks 13 – 24.

“What if I EXTEND my course, but have to end my extension EARLY?”

• Each extension is considered as separate, and is a Subsequent PFO. For example: Maria studied the First PFO of 24 weeks. Maria extends 10 weeks. Maria’s new Subsequent PFO is
10 weeks.
• Now Maria must end her extension early . If the LDA is:
• Before or at the mid-point, TALK keeps a prorated amount of the tuition.
• Ex: Maria’s LDA is during weeks 1 – 5 of the 10-week extension.
• After the mid-point, TALK keeps all charges.
• Ex: Maria’s LDA is during weeks 6 – 10 of the 10-week extension.

Discounted Tuition: If you paid a discounted price or received a promotional discount, used weeks of discounted tuition will be refunded at the published rate (when any refund or modification to the recurring payment
agreement is calculated). Waived application fees will not be charged back to the student.

Refunds are paid within 45 days of the DOD. In cases where the student does not tell the school they are ending the enrollment, the DOD is the date 1) the school administratively withdraws the student; or 2) the school
terminates the student due to failure of following the attendance, conduct or student progress policies.

This is a shortened version of the Refund Policy. The full Refund Policy is printed in TALK’s Terms & Conditions and made available to all students.
Withdrawals or terminations of TALK Accommodations are subject to the TALK Refund Policy. 22
 ACCET Complaint Procedure
This institution is recognized by the Accrediting Council for Continuing Education & Training (ACCET) as meeting and maintaining certain
standards of quality. It is the mutual goal of ACCET and the institution to ensure that educational training programs of quality are provided.
When issues or problems arise, students should make every attempt to find a fair and reasonable solution through the institution’s internal
complaint procedure, which is required of ACCET accredited institutions and frequently requires the submission of a written complaint. Refer to
the institution’s written complaint procedure which is published in the institution’s catalog or otherwise available from the institution, upon
request. Note that ACCET will process complaints which involve ACCET standards and policies and, therefore, are within the scope of the
accrediting agency.
In the event that a student has exercised the institution's formal student complaint procedure, and the problems or issues have not been
resolved, the student has the right and is encouraged to take the following steps:

1. Complaints should be submitted in writing (by email or mail) to the ACCET office. Complaints received by phone will be documented, but the
complainant will be requested to submit the complaint in writing.
2. The letter of complaint must contain the following information:
a) Name and location of the ACCET institution;
b) A detailed description of the alleged problem(s);
c) The approximate date(s) that the problem(s) occurred;
d) The names and titles/positions of all individual(s) involved in the problem(s), including faculty, staff, and/or other students;
e) What was previously done to resolve the complaint, along with evidence demonstrating that the institution's complaint procedure was
followed prior to contacting ACCET;
f) The name, email address, telephone number, and mailing address of the complainant. If the complainant specifically requests that
anonymity be maintained, ACCET will not reveal his or her name to the institution involved; and
g) The status of the complainant with the institution (e.g. current student, former student, etc.).
3. In addition to the letter of complaint, copies of any relevant supporting documentation should be forwarded to ACCET (e.g. student’s
enrollment agreement, syllabus or course outline, correspondence between the student and the institution).
4. SEND TO: ACCET CHAIR, COMPLAINT REVIEW COMMITTEE
1722 N Street, NW, Washington, DC 20036, Telephone: (202) 955-1113, Email: complaints@accet.org, Website: www.accet.org
Note: Complainants will receive an acknowledgement of receipt within 15 days.
April 2018

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