Communication

is a bridge
to reach other
people with
thoughts, ideas
and
facts
Communication

Process of communication is :

Communicator or source

Receiver of the communication or receptor

Content of the communication

Manner of the communication

Purpose of communication is to give and receive
facts

In a work situation it should lead to

Better industrial relations by keeping workers

better informed

Greater degree of consultation at every level

Atmosphere of mutual confidence

Barriers of effective communication

Management not convinced of the importance of

exchange of information

In adequate appreciation of the problem of

workers

Improper interpretation of the intentions of

management

Size of the organization

Contents of communication

Technical information – To ensure maximum

efficiency

Financial and economic aspects- To ensure

maximum profitability

Behavioral aspects – Including discipline, cooperation,

social climate etc.
Stages in communication
Preparing

Informing

Participating

Channels of communication
Downward

Upward

Horizontal
Communication Situations
Giving orders or instructions

Training, Dealing with grievances

Counseling, Writing letter, Reports

Effective communication
Clarity of intent, content and context of communication

Avoid words having ambiguous meaning

Body language

Plan your use of space

Make your communication time-bound

Create a rapport
Take into account various characteristics of the person

Create the right atmosphere

Actions speak louder than words

Maneuver the communication towards an outcome

Bring the communication to an end without being abrupt

 Contribution of various components to the
total communication process

7 percent verbal( words, content, material, language used

38 percent vocal( voice, confidence in voice, pace,

modulation and enthusiasm

55 percent visual( facial expressions, gestures, postures,

eye contact
 Facial Expressions

Aggressive

Anxious

Confident
Frightened

Happy

Negative
innocent

optimistic

sad
 Body postures

Fig leaf

Parade
rest
Lectern
Fixation
Pocket Jingle
 Gestures

Showing a
shape Emphasize

Enumerate

Pointing
Eye Contact
Be in constant touch with eye contact
Presentation
effectiveness

Time
(Improvement in speaking skills with time)

One has to learn, therefore, to be aware of not just

what one is saying but also how one is saying it