Republic of the Philippines

LAGUNA STATE POLYTECHNIC UNIVERSITY

San Pablo City Campus
Brgy. Del Remedio, San Pablo City

Cognate 208: HBO

Work Teams & Groups

Ms. Erika Necy D. Manzanero

Teacher 1
 GROUP TEAM

Defined as several individuals who may Commonly defined as a group of people working
coordinate their efforts towards something but towards a common team goal.
are not necessarily working towards a specific
goal

Two or more people with common interests, A group of people with complementary skills
objectives, and continuing interaction who are committed to a common mission,
performance goals, and approach for which
they hold themselves mutually accountable

A leader usually dictators how the group A leader facilitates the discussion with the team
should run and function for direction and members. Each member’s input is taken into
decisions. consideration and made part of the final decision.
 Group Behaviour
I. Norms of Behavior - the standards that a work group uses
to evaluate the behavior of its members
II. Group Cohesion - the “interpersonal glue” that makes
members of a group stick together
III. Social Loafing - the failure of a group member to contribute
personal time, effort, thoughts, or other resources to the
group
IV. Loss of Individuality - a social process in which individual
group members lose self-awareness & its accompanying
sense of accountability, inhibition, and responsibility for
individual behavior
 Group Formation
FORMAL INFORMAL
official or assigned groups gathered to unofficial or emergent groups that
perform various tasks evolve in the work setting to gratify a
variety of member needs not met by
need ethnic, gender, cultural, and formal groups
interpersonal diversity

need professional
and geographical diversity
Stages of Group Development
MUTUAL ACCEPTANCE – emphasis on interpersonal concern and
awareness

DECISION MAKING -- Emphasis on task planning, authority, and influence

MOTIVATION & COMMITMENT -- Emphasis on task accomplishment, leadership, and

performance

CONTROL & SANCTIONS – Emphasis on rewards and punishment

Characteristics of a Mature Group
I. Purpose and Mission
 May be assigned or may emerge from the group
 Group often questions, reexamines, and modifies mission and purpose
 Mission converted into specific agenda, clear goals, and a set of critical
success factors

II. Behavioral Norms - well-understood standards of behavior within a group

III. Productivity Norms - may be consistent or inconsistent, supportive or
unsupportive of organization’s productivity standards
IV. Group Cohesion - interpersonal attraction binding group members together &
enables groups to exercise effective control over the members.
V. Status Structure - the set of authority & task relations among a group’s
members
 Why Teams?
Good when performing complicated, complex,
interrelated and/or more voluminous work than one
person can handle
Good when knowledge, talent, skills, & abilities are
dispersed across organizational members
Empowerment and collaboration; not power and
competition
Basis for total quality efforts
 New Team Old Work
Environment Environment
Person generates initiatives Person follows orders

Team charts its own steps Manager charts course

Right to think for oneself. People conformed to manager’s

People rock boat; work direction. No one rocked the
together boat.

People cooperate using People cooperated by

thoughts and feelings; suppressing thoughts and
direct talk feelings; wanted to get along
 Quality Circles and Team
 Quality Team - a team that is part of an
organization’s structure & is empowered to act on
its decisions regarding product & quality service

 Quality Circles (QC) - a small group of employees

who work voluntarily on company time, typically
one hour per week, to address work-related
problems
 Team Task Functions
 Task Functions - those activities directly
related to the effective completion of the
team’s work

 Maintenance Functions - those activities

essential to the effective, satisfying
interpersonal relationships within a team or
group
 Foundation for Empowerment
An attribute of a person or of
an organization’s culture

Preparation & careful

planning
Encourages participation
focuses empowered
employees

Solve specific and global

problems
Empowerment Skills
 Self-Managed Teams

Teams that make decisions that

were once reserved for managers
 Multicultural Teams
Multicultural groups represent three or
more ethnic backgrounds. Diversity
may increase uncertainty, complexity,
& inherent confusion in group
processes. Culturally diverse groups
may generate more & better ideas &
limit group think
Video
Thank you! 