Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Interpersonal Health
Intrapersonal Public Relations
Group Public
Mass
Organizational
Communication Characteristics
Process Channel
Source Feedback
Transmission Noise
Source Environment
Receiver Context
Message FOE
Encode Ethics
Decode Competency
Ethics
Principles of conduct that help govern
behaviors of individuals and groups that
often arise from a community’s perspective
of good or bad behaviors (Martin &
Nakayama)
Decision of Points (Kreps)
1. Tell the truth.
2. Do no harm
3. Treat people
ORGANIZATION
A living, open system connected by the flow
of information between and among people
who occupy various roles and positions.
(Goldhaber)
The planned coordination of the collective
activities of two or more people who,
functioning on a relatively continuous basis
and through division of labor and a hierarchy
of authority, seek to achieve a common goal
or set of goals. (Robins )
Organizational Changes
Organizational Structure
Management Style
Information Technology
Competition
Communication
Organizational Changes
Organizational Structure
– Hierarchal & Tall to PDM, Flat, & Matrix
(Team)
Hierarchy (Greek meaning sacred rule)
system of ranking & organizing things &
people, creating division of labor land
centralized control
Organizational Changes
Management Styles
– Authoritative to Coaching or Empowered
– Classical to Human Resources
Information Technology
– Limited, Static to Pervasive, Essential
Competition
– Local, National to Global
Communication
– Top Down to Multi-directional
Types of Organizations
Complexity
Structure/hierarchy
Multiple voices
Multiple goals
Nature of relationships ([im] personal)
Culture (history, tradition,& shared exp.)
Common Definitional
Points
OC occurs w/in a complex open system
which is influenced by and influences its
environments, both internal & external.
OC involves messages & their flow,
purpose, direction, and media.
OC involves people & their attitudes,
feelings, relationships, behaviors, &
skills.
Organizational Communication
Verbal+Vocal+Bodied=Total Message
Words+Paralinguistic+Kinesics
Incompetent communication
Ineffective goal setting
Communication anxiety
Lack of retention
Language barriers
Noise
Unethical communication