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Agenda
• Introduction to communication
• What is effective communication?
• Uses of effective Communication
• 7 Cs of communication
• Barriers of effective communication
• Activity
• What is listening
• Stages of listening
• Relationship between speaking and Listening
• Importance of Effective Listening
• Techniques of Effective Listening
• Path of good of communication
• Conclusion
Communication
The process of communication is
what allows us to interact with
other people; without it, we would
be unable to share knowledge or
experiences with anything outside
of ourselves.
Common forms of communication
include speaking, writing, gestures,
touch and broadcasting.
• Wikipedia definition
Process of communication
• Communication is the process of sending and
receiving information among people…
Feedback
receiver sender
Medium
Encode Decode
SENDER RECEIVER
Effective communication
Definition-
“Effective communication is the communication which produces intended or
desired result”
Uses of effective communication
•Effective communication helps to understand a person or situation in a better
way.
•It enables us to solve the differences, build trust and respect in the
organization.
1. Completeness
2. Conciseness
3. Consideration
4. Clarity
5. Concreteness
6. Courtesy
7. Correctness.
COMPLETENESS
•The information conveyed in the message should be complete for the
communication
` to be effective.
•The sender must take into consideration the receiver’s mind set and convey the
message accordingly.
•It is the same as give respect and then expect the same.
Responding
Barriers
Over coming the barriers of
effective communication
Connecting with
The audience
Summarizing Simple
what has been said Words
Checking
Seeking Cultural
for understanding
Participation Sensitivity
What is listening ?
• Hearing
• Focusing on the message not the person
• Comprehending and interpreting
• Analyzing and Evaluating
• Responding
• Remembering
Co-relation between Listening and
Speaking
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
10% 9%
5%
0%
Writing Reading Speaking Listening
What we are taught….
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
10% 9%
5%
0%
Writing Reading Speaking Listening
Importance of listening
SUMMARIZE
PARAPHRASE
Pull together the
Restate what was said main points of a
in your own words speaker
QUESTION
Challenge speaker to
think further, clarifying
both your and their
understanding, however
suspend judgement
Path for good communication
Listen to
Understand
Understand
Repeat before
speaking
Seek
understanding Speak to be
before understood
proceeding
Conclusion