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EMPLOYEE INVOLVEMENT

LECTURE- 5
Concept of Employee
Involvement
 Definition

Employee involvement is a
way of engaging employees at
all levels in the thinking
processes of an organisation.
Mechanisms for Employee
Involvement
 Motivation.
 Empowerment
 Team
 Training
 Suggestion System
 Recognition and Reward
 Performance Appraisal.
 Unions involvement
Motivation
 Knowledge of motivation help us
understand avenues of employee
involvement to achieve process
improvement.
 Motivation Theories

 Content Theories - Hierarchy of


Needs Theory , Two-Factor Theory
etc
 Process Theories – Equity theory,
Expectancy theory etc.
Results of a Motivation Survey
 Interested work.
 Appreciation.
 Involvement.
 Job security.
 Good pay
 Promotion or Growth
 Good working conditions
 Loyalty to employees.
 Help with personal problems
 Tactful discipline.
How to Achieve a Motivated
Workforce
 Know thyself.
 Know your employees.
 Establish a positive attitude.
 Share the goals.
 Monitor progress.
 Develop interesting work.
 Communicate effectively.
 Celebrate success.
EMPOWERMENT
 Concept
 Empowerment is an environment in
which people have the ability , the
confidence, and the commitment to
take the responsively and ownership to
improve the process and initiates the
necessary steps to satisfy customer
requirements within well-defined
boundaries in order to achieve
organizational values and goals.
How to ensure Empowerment of
Employees
 Everyone must understand the need
for change.
 System needs to change to the new
paradigm.
 Share information with everyone in
the organization.
 Create work autonomy through
boundaries.
 Establish self-managed team.
Actions for Empowerment
 Assign important work to employees.
 Grant employees discretion in doing work.

 Allocate necessary resources.

 Praise and recognize contributions.

 Instill a sense of involvement in work.

 Build and enhance task skills.

 Encourage to work in a team.

 Welcome surprise.
Teams
Definition

A team is a group of people


working together to achieve
common objectives or goals.
Characteristics of an Effective
Team
 Sponsor
 Team composition.
 Training.
 Ground rules.
 Clear and well understood
objectives.
 Collective accountability.
 Group decision making.
 Mutual trust and confidence.
Characteristics of an Effective
Team
Resources
Effectiveproblem solving.
Open communication
Shared leadership
Balanced participation.
Cohesiveness.
Decision making Methods in a
Team
 Non-decision.

 Unilateraldecision
 Handclap decision

 Minority –rule decision.

 Majority-rule decision.

 Consensus.
Common Barriers to Team
Progress
Insufficient training.
Incompatible rewards and
compensation.
First line supervisor resistance.
Lack of planning.
Lack of managerial support.
In access to information
systems
Common Barriers to Team
Progress
Lack of union support.
Project scope too large.
Insignificant project
objectives.
No clear measure of success.
Too large team
Trapped in groupthink.
TRAINING : SUBJECTS
 Quality awareness.
 Basic concept of quality and team.
 Strategic quality management.
 Personal roles.
 Quality process.
 Problem-solving methods.
 Basic and advanced statistics.
 Quality in functional areas
 Motivation in quality.
SUGGESTION SYSTEMS
 GROUNDRULES FOR
SUGGESTION SYSTEMS
Be progressive.
Remove fear.

Simplify the process.

Respond quality.

Reward the idea.


RECOGNITION AND REWARD
 INTRINSIC REWARDS
 Non-monetary recognitions.

 Appreciation.

 Quality based performance.

 Development based performance.

 360 degree appraisal.


EXTRINSIC REWARDS
 Profitsharing.
 Gain sharing

 Employee security

 Compensation time

 Individual based performance


system.
 Quality based performance
system.
PERFORMANCE APPRAISAL :
How to improve
 Use rating scale with a few
rating categories.
 Team evaluation.
 Frequent performance reviews.
 Independent promotion decision.
 Client rating.
 Peer and subordinate rating.
 Evaluation for progress.
UNION AND EMPLOYEE
INVOLVEMENT
Active participation of
employees and union in team
is necessary.
Motivate them.

Reward for active


participation.
Reward for results.
BENEFITS OF EMPLOYEE
INVOLVEMENT
 Betterdecision.
 Employee support to decision
implementation.
 Spot and pinpoint areas of
improvement.
 Immediate corrective action.
 Reduced labour-management friction.
 Increased morale.
 Accept changes.
 Increased commitment to goals.
THANK YOU ALL.

DO YOU HAVE ANY


QUESTION?