WHO IS BONNIE LAIDERMAN?

Bonnie is the Chief

Executive Operator for
Veterans Home Care.

-Serving Veterans

-Serving Community

-Serving Country

Picture courtesy of Veteranshomecare.com

 COMPANY START

EDITH SPERLING
-BONNIE’S MOTHER
-SURVIVNG SPOUSE OF WAR-TIME VETERAN
-INSPIRATION FOR VETERANS HOME CARE

Picture courtesy of Veteranshomecare.com

VETERANS HOME CARE
• FOUNDED IN 2003
• ASSISTING 7500+ VETERANS AND SURVIVING
SPOUSES WITH VA BENEFITS
• 10 OFFICES COUNTRY-WIDE
• SERVICING 39 STATES
• RANKED #1477 INC. 5000, 2012
• RANKED #15 ST.LOUIS FASTEST GROWING
COMPANIES
 PERSONALITY
TRAITS: ENCOURAGING, CONFIDENT, CHARMING, PERSISTENT

MYERS-BRIGGS ASSESSMENT: CONCEPTUALIZER

E-ENTROVERTED
N-SENSING
T-THINKING
P-PERCEIVING
 MOTIVATION
MOTIVATIONAL THEORY MANAGER MOTIVATION EMPLOYEE MOTIVATION
--THEORY X MOTIVATION HYGIENE-FACTOR - PRODUCTIVITY

-THEORY Y -PROVIDES A STABLE BUSINESS TO HER -MOTIVATION IS SHARED WITHIN THE

EMPLOYEES ORGANIZATION

-GREAT BENEFITS

-EXCEPTIONAL WORK ENVIRONMENT -MAIN GOAL IS ASSISTING VETERANS AND

FAMILIES WITH THEIR VA BENEFITS
STRESS
SOURCE: DEPARTMENT OF VETERAN SOURCE: DEPARTMENT OF VETERAN
AFFAIRS AFFAIRS
• BONNIE’S STRESS STEMS FROM THE CONSTANT • EMPLOYEE STRESS ALSO CONTROLLED BY VA
CHANGE WITH THE VA RULES
• EFFECTS BUSINESS GROWTH • EFFECTS CLIENT DECISION RATINGS
• MANAGED BY LEAD POSITIONS UNDER BONNIE’S • EMPLOYEE RESPONSIBLE FOR FINDING
SUPERVISION SOLUTIONS FOR CLIENT
 DECISION MAKING
-ALL BUSINESS DECISIONS MADE WITH BONNIE’S APPROVAL

-STYLE OF DECISION MAKING: RATIONALE

-EMPLOYEES INVOLVED IN DECISION MAKING FOR CLIENTS

 TEAM DYNAMICS
ENROLLMENT PRE-DEVELOPMENT POST-DEVELOPMENT
- GATHERS INFORMATION FROM VETS OR -ORGANIZE DOCUMENTATION RECEIVED - REVIEW FILES FOR ACCURACY
FAMILY
-REVIEW FOR MISSING INFORMATION - -POINT OF CONTACT FOR VET AND FAMILY
- MILITARY DOCUMENTATION
-START HOME CARE
NEEDS

- INCOME VERIFICATION
-FILE CLAIMS WITH THE VA
- -FOLLOW CLAIM WITH THE VA

- FIRST CONTACT WITH VETS AND FAMILIES - -PROVIDE ALL HOME CARE NEEDS AND
CHANGES
TEAM BUILDING

• WEEKLY BRIEFINGS
• MONTHLY BIRTHDAY CELEBRATION
• MONTHLY MEETINGS
LEADERSHIP
-STYLE: TRANSFORMATIONAL LEADERSHIP

-INSPIRES EMPLOYEES TO SUCCEED GOALS

-ULTIMATELY ASSISTING VETERANS IN NEED

WHAT I LEARNED FROM THIS
EXPERIENCE?
- INSIGHT ON OTHER DEPARTMENTS

- LEARNED HOW WE CONNECTED AS ONE

- BETTER UNDERSTANDING OF HOW GREAT BONNIE REALLY IS

THANK YOU 