Chapter 11

Business / IT Strategies for Development

This part by : Mohamed Ahmed Gomaa.
ID: 20153445.
CONTENTS:
1- Implementation.
2- Implementing Information Technology.
3-Impact and Scope of Implementing IT.
4- challenges of developing and implementing intranet enterprise portals
and enterprise resource planning systems .
5-End User Resistance and Involvement.
6-Keys to Solving End User Resistance.
7-Obstacles to KM Systems.
 Implementation
 Many companies plan changes very well , yet Few manage to convert a plan into action.
 This is true even if senior management consistently identifies e-business as an
area of great opportunity and one in which the company needs stronger capabilities.
 Implementation is just doing what you planned do and can be thought of as a process that is being
applied affect on outcome.
 You can view implementation as a process that carries out the plans for changes in business IT
strategies and applications that were developed in the planning process.
 Implementing Information Technology
 Many businesses have undergone multiple major reorganization since the early 1980s .
 Business process reengineering
 Installation and upgrades of an ERP system
 Upgrading legacy systems to be Y2K compliant
 Creating shared service center
 Sales force automation
 Contract manufacturing
 The introduction of euro currency
 Implementation of new e business strategies and applications is only the latest catalyst
for major organizational changes enabled by information technology.
 Impact and Scope of Implementing IT
The impact and the levels and scope of business change introduced by
implementations of information technology.
The 10 greatest challenges of developing and implementing intranet enterprise
portals and enterprise resource planning systems reported by 100 companies.
 End User Resistance and Involvement

 Any way of doing things generates some resistance from the

people affected For example, the implementation of new work support
technologies can generate employees' fear and resistance to change.
 CRM projects have a history of failure
 Up to 75 percent of CRM projects fail to
meet their objectives
 This is often due to sales force automation problems and unaddressed
cultural issues
 Sales staffs are often resistant to, or fearful
of, using CRM systems
 Keys to Solving End User Resistance

 Keys to solving end user resistance problems

1. Education and training
2. End-user involvement in organizational
changes and system development
3. Requiring involvement and commitment of
top management and all stakeholders
 Systems that inconvenience or frustrate users cannot be effective, no matter how
technically elegant or efficient
Obstacles to KM Systems
Obstacles to knowledge management systems
Note that end-user resistance to knowledge sharing is the biggest obstacle.