Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
• Is that:
• the focus is placed on the citizen as a user of the
services of this Independent Authority
• and
• the other dimensions are set in such a way as to
allow and guide its quality service
The Ombudsman
• We use the model "5-step process" of Bryson (Bryson, 2004, 2010). According to this
model, here found the following questions:
What alternative values are to
address the strategic issue ?