AVAYA IP OFFICE

Avaya Strategy
Take IP Office Up Market Re-capture the gap
Ideal for small to midsize
Avaya IP Office businesses seeking cost-
New offer for Midsize effective growth and built-in
Enterprises value
Avaya IP Office
Designed for Small to Medium
Enterprises

Ideal for established

businesses seeking
cost-effective consolidation
of assets and streamlined Avaya Aura®
growth Designed for Midsized to the Largest Enterprises
Avaya Aura® Solution Avaya Aura®
for Midsize Enterprises

10 100 250 1000 10,000 xxx,000s

Small Medium Mid Market Large Fortune 1000
# of Users
© 2011 Avaya Inc. All rights reserved.
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Avaya IP Office
Recognition and Market Traction

 Avaya is serving over 30

Million SME users WW
 #1 Worldwide for Small & TMC – Product of the YEAR-
Medium businesses (<250) IP Office 8.0 March 2012

– 20% Market Share*

Frost & Sullivan
 Over 265K IP Office Product of the
Year Award –
systems sold worldwide Nov 2011

 Bridges Technology: BCM, Evaluated on 4 criteria:

Norstar, Integral & Partner  Value for money
– One platform provides easy  Product features & benefits
Business Partner adoption  Go-to-market strategy
 Market potential & customer
* Source: Dell Oro – Revenues
adoption
© 2011 Avaya Inc. All rights reserved. 3
 Ability to Scale, Focus on User Resilient, Highly
Grow with You Productivity Reliable

The Power of We™

Flexible, Open Simple, Turnkey Lowest

Approach Management TCO

4
© 2011 Avaya Inc. All rights reserved.
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 Avaya IP Office

 Single, modular platform –

from 5 to 2,000 users
Highly  Serves entire SME
Scalable segment, as they grow

 Enriched mobility  IP, digital, analog

with desktop or SIP or mix
Rich
experience on It’s a Hybrid.  Greener on IP
cellular Collaboration. than the rest
 Includes 128 party  Variety of digital
audio conference options consume
bridge far less energy

 Browser based user

 No fans, No moving parts. Uniquely Easy to solutions
 Software, not idle reliable &
hardware, delivers Customize,  170+ compliant
resiliency resilient. Personalize. applications via Avaya
DevConnect

© 2011 Avaya Inc. All rights reserved. 5

 SOLUTION OVERVIEW

© 2011 Avaya Inc. All rights reserved. 6

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 Handsets, smart phones, desktop, tablets Home, work, on the road

IP Digital Analog SIP

5 - 2,000 users in SME, Mid Market, Adaptable office from

one or more offices Branch key system to UC

Investment Protection Flexible Architecture Savings, Low TCO

© 2011 Avaya Inc. All rights reserved. 7

 Focused On User Experience
Uniquely Structured to Meet the Needs of All Users Across the Network
USER PRODUCTIVITY
OTHER
n/a OPTIONS
with
Basic
Optional
Receptionist Office Mobile Tele- Power Agent Supervisor
Worker Worker Worker User
Hardware &
(Preferred) Software
Choose Based on the Number of User Types you Have (One Time Seat License)

GROUP COLLABORATION Warranty &

Basic
Telephony
IP Telephony
with Mobility
Unified
Communications
UC and
Contact Center
Services

IP Office IP Office IP Office IP Office

Basic Essential Preferred Edition Advanced Edition Accessories &
Edition Edition Pre-requisite: Essential Edition Pre-requisite: Preferred Edition
Adjuncts
Pre-req: Basic Edition

One Edition License Covers All Users on the Server (I.E. Location)

VOICE, DATA AND VIDEO PLATFORMS AND DEVICES Application

Partners

Financing
Communications Server Data Multi Media Endpoints Multi-site Options

© 2011 Avaya Inc. All rights reserved. 8

IP Office 500 Architecture
Modular in Design and Approach
 Up to 384 users - combined analog,
digital, IP and SIP endpoints
 Network up to 32 sites
 Proprietary OS; No moving parts

 Go pure IP or the right mix you desire

 Get IP value only where you need it Hybrid Technology
 Save energy where you don’t need IP

 Complete set of menu-driven tools, including audit trails

 Administer moves, adds or changes – locally or remotely
 Real-time remote diagnostics made easy
 Get IP Office alarms via SNMP and E-mail

 Auto call distribution to customized routes

 Auto validation and error-checking
 Integrated, customizable firewall & router
 Open; Easy to integrate with other applications

© 2011 Avaya Inc. All rights reserved. 9

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Avaya IP Office
How Would You Like Yours?
Daughter Card
Range of interface modules:
– Base cards
• 8 Port Digital Station
• 2 Port Phone Station
• 8 Port Phone Station
• 4 Port Expansion Port Card
• 32 Channel VCM Module
• 64 Channel VCM Module
• Combination Card with Analog
Trunk
• Combination Card with BRI
© 2011 Avaya Inc. All rights reserved.
Base Card
Variety of Trunk ‘Daughter cards’
Saves valuable real estate & cost
Fit securely on top of a base card
in the same slot
– 4 Port Analog Trunk Module
– 2 or 4 Port BRI
(4 or 8 channels)
– Single T1/E1/PRI
– Dual T1/E1/PRI
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Avaya IP Office Editions
Flexible, scalable options based on customer needs
Preferred Edition Advanced Edition
(UC with Preferred Mobility) (UC with Call Center)

Adds to previous: Adds to previous:

Essential Edition
(IP Telephony/Essential
Mobility)
Basic Edition Adds to Previous:
(Basic telephony) • IP PBX functionality
• Up to 40 Auto attendants
• One-X Mobile Essential (all
• Key System users)
• Single site only • Basic call control on mobile
• Digital/Analog devices
phones only • 128 party ad hoc conferencing
• Auto-attendant • Up to 4 remote phones/system
• 64 party ad hoc conferencing
• Voicemail & voicemail to
email
• Secure “Meet me” audio conferencing • Track, measure customer
• Unlimited multi-level auto attendant service
• Scalable, resilient voicemail • Password protected call
• No limit on VPN phones/system recording with search,
(w/Teleworker)
• Call recording
replay, archiving
• Alarm notifications
• Add user solutions – Desktop on mobile • Detailed actionable reports
device, HD video conferencing, • Interactive Voice Response
IM/presence, calendar mining, Outlook & (IVR)
Salesforce integration • Text To Speech
• Visual Basic Scripting
• PC Wallboard

No user solutions, or multi- Add Receptionist, and Adds All Options: Power User, Office Adds Options: Agent,
site options Multi-site Worker, teleworker, mobile worker Supervisor

Small to Midsize
Very Small, Small, growing, with UC needs Small to Midsize
single site can be multi-site with with customer
OPTIONAL

basic needs mobility needs service center

+$2,995 NPL
(Total: $3,540)

© 2011 Avaya Inc. All rights reserved. 11

 Multiple Endpoint Support
Telephone Versatility for the User

IP Desksets Standard Analogue

Telephones/Fax Machines
For full IP telephony
or to provide a For when you just want
simple solution for basic telephony and fax
remote offices connectivity

SIP Clients
Wireless/DECT Handsets
Add specialist For employees
open standard who are constantly
SIP endpoints to on the move
IP Office

PC Softphones
Make voice and
video alls from your
PC, manage calls,
track missed calls
and lost calls
Digital Desksets
For employees who need
a versatile handset with
features such as hold,
transfer, conferencing
and speed dials.

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Extensive Applications’ Focus
Delivering UC tools to SMEs

Video
Softphone

Desktop Call
Control
Receptionist
Mobile GUI SoftConsole

Unified
Messaging
Contact Center
System
Management

Call
Recording
AA/Vmail 13
© 2011 Avaya Inc. All rights reserved.
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one-X Portal for IP Office
Thin-client real-time UC Desktop Call Management

IM & Presence

Telecommuter Mode

Audio conference mgt

Customizable work space

(layout, skin, branding)

Drag and drop

“gadgets”

 Simple to use
 Browser-based - simple to install & maintain
 Enhances employee productivity
 Telecommuter mode enables user to make
and receive calls from any phone

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 Avaya one-X® Portal for IP Office
Increased personalization enhances user experience

Federated presence with MS

Exchange, MS OCS, & GoogleTalk
contacts
Mute button for
active calls
MS Exchange calendar mining

Transfer IM to voice
conversation

 Simple URLs
 MyBuddy
 Gadget tabs
& more!
Easy 3rd party gadget
integration
e.g. iGoogle

© 2011 Avaya Inc. All rights reserved. 15

New: Avaya IP Office Plug-in for Microsoft® Outlook
Enables SMEs to Embed Communications Into their Desktop

Click to call, IM,

or conference

Federate presence
with corporate, MS Visual voicemail
OCS & GoogleTalk
contacts
Calendar mining

 Easy to install – no
additional servers required Prime contacts
 intuitive for your customers always on display –
to use no search required!
 Increase consideration with
Microsoft SMEs

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Integration with Salesforce.com
Call control through SFDC portal

Make and
receive calls

Consultative or blind
transfers

“Out of the box” integration with IP Office

 Simple plug-in appears in side bar of every SFDC page
Place calls on /
 Screen pops of customer information based on caller ID
off hold
and Name
 Click to dial within Salesforce.com
 Call history in Salesforce.com application
© 2011 Avaya Inc. All rights reserved. 17
IP Office Video Softphone

Telephony client with support of

IM, Presence, directory, call log

Launch Video Call

IP Office end to end

Does not require a separate IP

endpoint license

 6-Party video
conference – no
external MCU
 Windows / MacOS
support
© 2011 Avaya Inc. All rights reserved. 18
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 IP Office Advanced Edition
Customer Call Reporter (CCR)

Target Segment: Small Business

 Focus <30 agents
 Track & measure customer service and agent
productivity levels with real-time & historic
reporting
 Can support up to 150 agents, 30 supervisors
and one administrator
Simple/Intuitive Reporting
Browser/Thin Client Architecture
Single Server Consolidation
(with Preferred Edition Messaging)
Requires Preferred Edition
as pre-requisite

Improved
Customer Service
© 2011 Avaya Inc. All rights reserved. 19
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Flexible Call Recording

Browser based access to

recording library
Powerful search filters:
CLID, Date, time, dialed
number, length, extension
number
Ad-hoc (immediate record) or
percentage calls in a time
period
Easily archived and retrieved
Perfect for training and
conflict resolution

© 2011 Avaya Inc. All rights reserved. 20

Example: IP Office Power User
For Employees Who Need to Work from Anywhere

Desktop Integration
Call control, access to all messages
Host, manage audio conferences
Video conference, softphone
IM/presence Mobile
Personalize with gadgets Access
Works with Outlook, Salesforce.com Call control,
access to all
messages
Host, manage
audio
conferences
IM/presence

Hot Desking
Move from office to office
Easily log in and make that phone
your office phone

© 2011 Avaya Inc. All rights reserved. 21

Avaya one-X® Mobile Preferred for IP Office
Features Users Can Now Access On the Go

 Bring the one-X® Portal for IP Office

experience to the mobile workforce
— Call control (click-to-call, click-to-conference, etc.)
— Visual voicemail
— Call logs
— IM and presence (both call and calendar)
— Corporate directory access
— Additional features specific to mobile users
 Supported on Android 2.x smartphones
and/or tablets*

Unique mobility with sell “sizzle” trumps competition

Simplifies and drives UC adoption for mobile workers

* iPhone integration will follow in a dot release (cQ2 2012)

© 2011 Avaya Inc. All rights reserved. 23
 Avaya one-X® Mobile Preferred for IP Office
Easy to deploy, leverages existing server infrastructure
Cellular voice /
PSTN IP Office
Voice calls

Simplified, open architecture

IP Office
• Only one physical server one-X Portal &
required (can use existing VoiceMail Pro
Data
Preferred Edition / one-X Portal Server
server)
• Calendar integration with MS Internet / Requires only one physical
Cellular Data
Exchange Network server!
• Rich presence aggregation and
federation with public networks
Microsoft
Exchange
Real-time business
Server
collaboration for the mobile
workforce
Calendar Integration

© 2011 Avaya Inc. All rights reserved. 24

 Teleworker Support
Choice of capabilities for a flexible workforce

Part-Time Teleworking Full-Time Teleworking

Video Telecommuter Mode VPN Phone

NAT Traversal Phone
Softphone

Household Household
One-X Portal Router
Router

Household
Any Phone Router Remote IP Phone VPN Phone

Internet VPN encrypted call

Public Network
Customer Benefit
• 2 remote workers free with Essential Edition
• Secure Remote Worker solution with VPN VPN Gateway at central site
option (optional with NAT Traversal &
• NAT Traversal option offers Low Cost remote Video softphone)
worker solution that does not require VPN

© 2011 Avaya Inc. All rights reserved. © 2010 Avaya Inc. All rights reserved. 2525
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 Industry Selling With SMEC Premier Partners
Innovative solutions to penetrate new markets, boost deal size

 Close relationships developed with select

DevConnect Partners
 Pre-certified with IP Office
 High value applications to drive high margin
sales
 Orderable with Avaya Part number (CQ1 2012)
 Opportunities for new markets not currently
accessible with IP Office

 Hospitality VM and PMSI

 Call accounting
 CRM integration
 Web conference

© 2011 Avaya Inc. All rights reserved. 26

Small Community Networking (SCN)
Multi-branch solutions for SMEs

Resilient
Meshed SCN
SCN
IP

 Desk-to-desk dialing  Call Paging SCN supports

 Absent Text Message  Call Pick-up • 32 sites
 Anti-Tromboning  Call Back when Free • 1,000 users
 Busy Lamp Field  Camp-on
 Call Hold  Conference
 Call Transfer  Centralized Voice Mail
 Call Forward  Dynamic Internal Users Directory
 Hot Desking across network  Distributed Groups across network

Benefits
Toll savings
Improved inter-site communications & user productivity
Improved mobility & customer service
© 2011 Avaya Inc. All rights reserved. 27
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Clustered IPO Resiliency
Ensuring Business Continuity
PSTN PSTN

Resilient
A SCN B
Sys A
Sys B

VoiceMail Pro

Huntgroup 1 Huntgroup 2

Resilient SCN Provides; Systems A & B share information

 Transparency for most used features
 Resilient user & huntgroups
 Back up system for VoiceMail Pro
 Resilient network topologies
 No idle hardware required
 Users & Huntgroups
 IP Extension (Including DHCP)
 Personal contacts/Call Log (1600)
 Licenses associated to users
 Simple activation (just 3 check boxes)

© 2011 Avaya Inc. All rights reserved. 28

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Avaya IP Office R9
What’s new … Highlights

Now scalable to 2,000 users on a single site!

• New Linux based server with centralized licensing and management
• IP Office 500v2 acts as a gateway to enable hybrid implementation

Flexible Workforce Mobility On iPad and Windows!

• Flare Communicator extends IP Office UC to tablets
• Now included with IP Office Power User and Office Worker solutions

More to sell with new service & networking offers!

• New IP Office Support Services – Incredible value, amazing price for SME –
and secure high speed remote login (SSL/VPN)
• New 3500 ERS delivers SME price with enterprise-class performance

© 2011 Avaya Inc. All rights reserved. 29

More Flexibility for the Workforce
Avaya Flare® Communicator

 Delivers Audio, IM &

Presence capabilities
over 3G and WiFi

 Apple iPad and

Microsoft Windows

 Feature set and device

interoperability expand over
time

Delivering the World’s Most Flexible Workforce

© 2011 Avaya Inc. All rights reserved. 30

Support Services Global Offer
General Availability targeted for August 2012

IP Office Support Services are consistent, flexible and simple

Single fee per node* Optional Add-Ons

Base offer includes: 24x7x365 Support

• Remote Technical Support (for both
Hardware and Software, 8x5 Mon-Fri)
Parts Replacement
• Access to Major Software Upgrades • NBD, 4 hour delivery
• Software Patches and Updates
• Enhanced Remote Connectivity SSL/VPN
• 1, 3 or 5 year prepaid terms
• Available in Wholesale & CoDelivery
Models

Consistent Flexible Simple

Same offer elements for Multiple service delivery Industry standard support
SME and Mid Market options available model at a fixed price

* Promotional pricing is currently available. 31

© 2011 Avaya Inc. All rights reserved.
 Only Avaya IP Office
Delivers One Solution from SME to Mid-Size Market

Up to 1,000 users  Single Platform

Avaya IP Office per cluster
Designed for SME Markets (Max of 384 users per server)  No other
vendor has this
►5 Products
►7 Products
►9 Products to scale*
►11 Products
►13 Products
►24 Products**

5 20 250 1,000 10,000 xxx,000s

VSB Small Medium Mid Market Large Fortune 1000
* Shoretel requires two different models; 4 of one and 5 of another to reach1,000
** Two more just added w/user capacity undefined
© 2011 Avaya Inc. All rights reserved. 32
IP Office Six Key Strengths

Conferencing Customer Service Email Presentation

• Built-in 128 conference
resources
• 64-party per bridge
• Secure PIN authentication on
Preferred/Advanced Edition
• Thin-client reporter interface • Easy and flexible to use
• Automatic or manual call • Included in all versions of
recording facility Collaboration License
• Storage and retrieval of calls • Synchronization with UMS
with ContactStore
• Estimated wait time in
queue/queue position

Small Community Unified Total Cost of

Network Communications Ownership
• Meshed topology and • Mobile twinning and call • Hybrid solution supporting
resilient network control analog, digital and IP
• Support 32 sites, 1,000 users • Mobile callback endpoints
• Seamless expansion • Feature-rich desktop call • Modular and expandable, no
• Multi-site hot-desking, 3-digit control, featuring forklift upgrade costs
dialing, shared Directory telecommuter mode
• Presence, BLF, Absent test • Teleworker and VPN phone
messaging support

© 2011 Avaya Inc. All rights reserved. 33

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 How IP Office competitive analysis
Stacks up strongly against the rest

Avaya 5000/NeXspan Alcatel-L Cisco CM Mitel 3300 ICP ShoreTel Siemens

IP Office & 800/OpenCom OmniPCX Express Enterprise HiPath Series
Office Edition
Resiliency for Business Option, Optional, Optional with Standard on Optional with Optional with
Continuity (automatic Yes, with multi- No resiliency on cooling fans SRST software MXe, Optional sufficient secondary
failover) site option OpenCom/800 only with 2nd additional gatekeeper
(all IP config) controller on hardware
MX and LX

Third-party SIP phone Yes No (OpenCom), No Yes Yes Yes Yes

support Yes (NeXspan)

Audio Conferencing 3-party, no Meet- 6-party 8-party 8-party 3-party; 6- 5-party

Capacity 2 x 64-party me party with
additional IP
phone ports
assigned

Ability for Users to Yes, with Expensive external 6-party 32-party, no Optional 200- Optional 12- Optional,
host their own IP Office server required for password party 204 ports varies
password coded Preferred Edition >3-party protections
conference calls
Separate Server/ No (Essential) No No Yes Yes Yes
hardware required? Yes (Preferred)

Number of Music On 4 1 1 1 1 per locations 16

Hold sources
Thin-Client Access to Yes, with No No No No Yes, with No
proprietary Call Center Advanced Edition Syntellect CIM

© 2011 Avaya Inc. All rights reserved. © 2010 Avaya Inc. All rights reserved. 3535
Uniquely Reliable, Resilient and Scalable

 No moving parts to break down (No HDD and Fans)

 Mean time between failure – 63 Years

© 2011 Avaya Inc. All rights reserved. 36

 End of Slides
Thank you

© 2011 Avaya Inc. All rights reserved. 37