Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Total Quality
1. Quality Mission
Embrace a single and clean quality philosophy
“I will build a motorcar for the great multitude. It will be
large enough for the family, but small enough for the
individual to run and care for. It will be constructed of
the best materials, by the best men to be hired, after
the simplest design that modern engineering can
devise. But it will be so low in price that no man
making good salary will be unable to own one – and
enjoy with his family the blessings of hours of pleasure
in God’s great open spaces.”
- Henry Ford-
The Eight Stages to Quality: (cont.)
2. Quality Leadership
Management should lead and show quality
leadership.
It is easy for a leader to make inspiring
speeches but real quality leadership is
showing your commitment to quality by your
deeds and decisions.
3. Quality Policies
Adopt all systems and structures to suit
total quality objectives. No stone should be
left unturned.
The Eight Stages to Quality: (cont.)
4. Quality Training
Train all employees on quality continuously.
“If you think education is expensive, try
ignorance.”
5. Quality Empowerment
Empower and trust all employees
Good management consists in showing
average people how to do the work of
superior people.
“I not only use all the brains I have, but all I
can borrow.”
The Eight Stages to Quality: (cont.)
6. Quality Behavior
numbers 1 to 5 will lead to employees
showing quality behavior and working
habits (stops at red light because of the
policeman)
7. Quality Attitudes
Internalization of quality behavior and
habits result in quality attitudes and values
(stops at red light not because of the
presence of policeman but because of his
genuine concern for his own safety and that
of other.
The Eight Stages to Quality: (cont.)
8. Quality Culture
Every employee displays the same attitudes
and behaviors inside and outside work.
Quality is no longer a matter of choice but of
culture. Quality is transformed into a
religion.
DESIGNING AND DEVELOPING QUALITY
MANAGEMENT SYSTEM
1. The Preparation Process
Corporate Plan/Strategic Plan
Reorganization/Restructuring
Review, improvement/development of
operation and management system
Staff Development Program
Setup Mechanism
Steering Committee
Quality Management Representative
Chair for Internal Quality Audit
Chair for Document Control
Awareness Seminar on ISO
DESIGNING AND DEVELOPING QUALITY
MANAGEMENT SYSTEM (cont.)
2. QMS Design Proper
Formulation of Quality Policy and Quality
Objective (viz 8 QM principles)
Determining/Clarifying the Business
Process, Responsibilities and Interfaces.
Preparing the Quality Manual
Organizational Mandate, Structure
Quality Policy, Objective
Business Process/Scope of QMS
Procedure Manual
Training Staff for Implementation
DESIGNING AND DEVELOPING QUALITY
MANAGEMENT SYSTEM (cont.)
3. Installing and Operating the QMS
Document and Record Control
Internal Quality Auditing (or First Party
Auditing)
Measurement, Analysis and Evaluation
Pre-Assessment of QMS
Management Review
DESIGNING AND DEVELOPING QUALITY
MANAGEMENT SYSTEM (cont.)
4. Applying for ISO Certification
Negotiating for an External Certification
Body
External Quality Audit
Pre-Audit (optional)
Adequacy Audit (focused on documentation
review)
Compliance Audit (focused on the
compliance to ISO requirement)
Certification
DESIGNING AND DEVELOPING QUALITY
MANAGEMENT SYSTEM (cont.)
5. Sustaining the QMS
Maintaining and Surveillance of the QMS
Internalizing the QMS
TQM puts quality in every concept of
management.
An An Activity Activity An An An An An An