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Guideline

“CHANGE REQUEST (CR)” v.1.1


Description

Change Request (CR)


Description

CR Category
• NCR (Network Change Request)
*Need Approval & Report
• PCR (Physical Change Request)
*Need Approval & Report
• HCR (Hardware Change Request)
*No Need Approval & Report

Milestone

Submit Approve Hold Reject Report Monitor Fallback Close


Flow Process

Start Start

Create CR

Received CR Request to revise


Define CR Y
Y
SUBMITTER

APPROVER
Approve ? N Hold ? N Reject Approve ? N Hold ? N Reject

Y Y
Finish Finish

Execution Req. Execution

Report Monitor Report

Approve ? N Fallback Approve ? N Fallback

Y Y

Finish Finish
[submitter] - Create CR

Address:
http://203.142.66.75/idreams
3
1 2

login menggunakan iDreams Options pilih Changerequest


user & password
yang sudah te-register di system
[submitter] - Create CR
Status terakhir CR Pilih Region: Approver SQA/RANQ
Untuk user multiple region bisa
Pilih Project: disesuaikan Regionnya
3
TrueBex, GoGreen,
Huawei, etc…

CR Type:

NCR, PCR, HCR

Vendor:

Huawei, Nokia, etc..

Category:

KPI Improvement, File Detail Attachment CR


Complain Handling,
etc..
[submitter/approver] – Notification After Submit

Dari notification ini bisa di klik button/link yang


4 Selain dikirim via email, notification
juga dikirim melalui telegram, dengan
disediakan, kemudian akan redirect ke halaman
detail CR*
sarat id telegram client sudah ter-
register di iDreams system
*harus login denga akun masing-masing
5
Cara Register bot Telegram IDREAMS ChangeRequest

1. Invite @idreams_cr_bot
2. ketikan "/id" - anda akan dibalas dengan id telegram
anda, kemudian silahkan informasikan ke admin.

Notifikasi CR yang telah di submit dikirim ke email submitter,


approver & acknowledge 6
[approver/acknowledge] - CR Info

Status terakhir CR
7

CR Description bisa
dilihat di halaman ini

Untuk detail CR bisa


dilihat di file
attachment
[approver] - CR Alredady Submit

8
BUTTON DESC

Reject
CR di reject jika approver
tidak setuju

Hold ( to revise / need


discus )
CR butuh pengkajian
ulang, atau revisi

Approved
CR disetujui, kemudian Button ini akan tampil ketika user login
ditindaklanjuti untuk sebagai approval.
proses berikutnya, yaitu
eksekusi & monitoring
[submitter] - CR Report

Setelah CR di approve,
engineer/submitter
bisa melaporkan hasil
activity nya di halaman
berikut (dibawah
detail CR)

Atau detail report bisa


didokumentasikan via
attachment
Power Point
*.ppt/*.pptx
[approver] - CR Already Report

10

CR dikatakan Close ketika


sudah dinyatakan “Approve
& close” Report oleh
approver

Attachment
CR Tracker

CR yang telah di
submit bisa di
lihat/review di menu
tracker
CR Summary

Distribusi Type CR
(HCR, NCR, PCR)

Disribusi CR Status
(Close/Open)

Detail distribusi Milestone


tiap regional
(total number)
TERIMA KASIH

Regards,
Team Development

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