St.

Matthew’s Human Resource

Centre
Group C:
o José Miguel Espinosa
o José Alejandro Gallardo
o Mario Andrés Maldonado
o Fausto Andrés Moreira
Discuss in your group personal experiences you have had
dealing with cultural diversity. How did you solve the
problems?

Communication Opposition to Accomodation of

(Language) changes beliefs
• Misunderstandings • Not allows the • Diversity of beliefs
• Decrease in company to meet poses a challenge in
productivity the results a diverse workplace

• Solution: • Solution: • Solution: Keep

Hire bilingual Companies should ethnic and personal
employees explain the reason beliefs independent
for changes of work
Reflect on how the role of cultural diversity affected the case
of St. Matthew’s HR Center.

Lack of •Getting interrupted,

communication misunderstandings

Natalie and •Rest of staff members

Mark felt speaking in other
dialect
excluded

Other teachers
arriving late to
classes

No encourage to
teach new stuff
to students
What type of measure would you implement to
improve the situation?

Encourage staff
members to Communicate
Create a schedule
discuss about policies
their concerns
 Discuss about the importance of motivation at work. What
are the reasons that created a lack of motivation among the
teachers of the Center?

Commitment

Importance of Ongoing employee

Motivation development Low wages

Improves employee Lack of

efficiency administrative
Lack of motivation support
(Reasons)
Lack of material

Lack of
organization
Propose a set of measures to improve motivation in St.
Matthew’s and a battery of indicators for control
management.

Control
Measures
Management

•Flexible work schedule •Guide efforts

•Improve communication •Increase clarity of what
•Create an employee must be done
recognition program •Coordinate expectations
Explain the lessons learnt from this case
study.

Cultural diversity inside a company is crucial for

improvement

It is so important to identify cultural differences as

soon as possible in order to not affect productivity

Communication helps to foster a good working

relationship between managers and employees