Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
the Field of
Organizational
Behavior
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
The Container Store and OB
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
What are Organizations?
purpose
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Why Study Organizational Behavior
Understand
organizational
events
Organizational
Behavior
Research
Influence Predict
organizational organizational
events events
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Trends: Globalization
Global companies:
Extend their activities
to other parts of the
world
actively participate in
other markets
compete against firms
in other countries
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Trends: Globalization
Implications of
globalization:
New organizational structures
Different forms of
communication
More competition, change,
mergers, downsizing, stress
Need more sensitivity to
cultural differences
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Trends: Changing Workforce
Employability
employees perform many tasks, not a specific job
Contingent work
no explicit or implicit contract for long-term
employment
Telecommuting
working from home, usually with a computer
connection to the office
Virtual teams
operate across space, time, and organizational
boundaries; mainly communicate through electronic
technologies
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Trends: Information Technology
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Trends: Values and Ethics
Values
Stable, long-lasting beliefs about what is important
personal, cultural, organizational, professional
Importance of values
a. Globalization -- more awareness of different values
b. Values replacing command-and-control
c. More emphasis on ethical business conduct
Ethics
Moral principles/values -- determines whether actions
are right/wrong and outcomes are good/bad
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Organizational Behavior Anchors
Multidisciplinary
anchor
Systematic
Open systems Organizational research
anchor
Behavior anchor
Anchors
Multiple levels
Contingency
of analysis
anchor
anchor
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Open Systems Anchor of OB
Feedback Feedback
Subsystem Subsystem
Subsystem Subsystem
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Knowledge Management Defined
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Intellectual Capital
Human capital
Knowledge that employees possess
and generate
Structural capital
Knowledge captured in systems and
structures
Relationship capital
Value derived from satisfied customers,
reliable suppliers, and others
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Knowledge Mgt. at Atlantic Baking
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Knowledge Management Processes
Knowledge acquisition
Grafting
Learning
Experimentation
Knowledge sharing
Communication
Communities of practice
Knowledge use © AP/Wide World
Awareness
Freedom to apply knowledge
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Organizational Memory
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.