Presented By:

Karen Garay
Lorena García
Karen Romero
Johana Rodríguez
 WAITING IN LINE TEORY

Is the mathematical study of waiting in lines, is a

branch of operations research because the
results often are used when making business
decisions about the resources needed to provide
service.
FRIDAY, 5:00 – 6:00 PM
 SINGLE SERVER MODEL

VARIABLE VALUE TOTAL

I= Customer Arrival Rate : (Lambda) 65
N= Service Rate : (mu) 80
P= Average Utilization Of The Service System 65/80 81%
(I/N)
L= Average # of Customers in the service 65/(80-65) 4
system L= I/(N-I)

Lq= Average number of customers in the (0.81)(4) 3,24

waiting line P*L
W= Avarage time spend in the system, include 60 min 9 Min
service W= 60MIN(N-I) ( 80-65)
TUESDAY 6-7
 SINGLE SERVER MODEL
VARIABLE VALUE TOTAL
I= Customer Arrival Rate : (Lambda) 80
N= Service Rate : (mu) 90
P= Average Utilization Of The Service 80/90= 0.88 88%
System (I/N) x 100

L= Average # of Customers in the service 80/(90-80) 8

system L= I/(N-I)

Lq= Average number of customers in the (0.88)(8) 7.04

waiting line P*L

W= Avarage time spend in the system, 60 min ( 90- 6 Min

include service W= 60MIN(N-I) 80)
 No OF ARRIVALS

0
10
20
30
40
50
60
70
80

0 1
9:00 AM

20

2
10:00 AM

30

3
11:00 AM

15

4
1:00 PM
70

5
2:00 PM
65

6
3:00 PM
35

7
4:00 PM
45

8
5:00 PM
55
SERVICE REQUIREMENTS

6:00 PM
45

10

7:00 PM
45

11

8:00 PM
12

9:00 PM
12; 55
 SINGLE SERVER MODEL

VARIABLE VALUE TOTAL

I= Customer Arrival Rate : (Lambda) 30
N= Service Rate : (mu) 40
P= Average Utilization Of The Service 30/40= 0.75 75%
System (I/N) x 100

L= Average # of Customers in the service 30/(40-30) 3

system L= I/(N-I)

Lq= Average number of customers in the (0.75)(3) 2.25

waiting line P*L

W= Avarage time spend in the system, 60 min ( 40- 4,5 Min

include service W= 60MIN(N-I) 30)
WEDNESDAY 4-5
 SINGLE SERVER MODEL

VARIABLE VALUE TOTAL

I= Customer Arrival Rate : (Lambda) 60
N= Service Rate : (mu) 80
P= Average Utilization Of The Service 60/80= 0.75 75%
System (I/N) x 100

L= Average # of Customers in the service 60/(80-60) 3

system L= I/(N-I)

Lq= Average number of customers in the (0.75)(3) 2.25

waiting line P*L

W= Avarage time spend in the system, 60 min ( 80- 1,2 Min

include service W= 60MIN(N-I) 60)
 STRATEGIES
• Is implemented cash machines for men
and cashiers for women.
• Trained Staff.
• Amount of atms between the hours 4:00
and 5:00 pm.
• Magazines and objects on the shelf to
distract customers
THANKS!