Human

Relations and
Personality
Development
 Bell Work!

 Explain the importance of developing

human relations skills.
 Recognize personality styles in
people.
 Identify skills wanted by employers.
 Discuss some personal qualities
employers desire in employees.
 Interest Approach

 What people skills do you possess?

 Why are the traits important?

 Why are people skills important
in the workplace?
 People skills or human relations
skills are important abilities that
help people work together and
get along.
 Leadership for others to follow

 Be committed to doing the best job

possible.
 Surround yourself with quality people.
 Have a cheerful, pleasant attitude.
 Don’t pass the buck.
 Admit on your mistakes.
 Avoid negative criticism of co-workers.
 Leadership for others to follow

 Stand up for your beliefs.

 Be open-minded.
 Be diplomatic/tactful.
 Keep a positive mental attitude.
 Develop a professional, energetic image.
 Be a team player.
 Treat coworkers as you want to be treated.
 Do various personality styles
affect the workplace?

 Personality can be defined as the

collection of one’s distinctive
individual qualities.

 It is the way a person thinks,

functions, and relates to others.
 Types of personalities.

 Dominator - one who likes to control a

group.
 Compromiser - one who sees all sides
of an issue.
 Follower - one who watches, listens,
and usually follows the group.
 Protester - one who speaks out
strongly against issues.
 Types of personalities

 Encourager - one who gives hope,

courage, confidence, and support.
 Integrator - one who removes barriers.
 Contributor - one who likes to share
information and initiate projects
 Opinion-seeker - one who likes to get
other people’s opinion.
 Types of personalities

 Opinion-giver - one who constantly

provides his or her own opinion.
 Information-seeker - one who wants to
seek out the facts and information.
 Information-giver - one who always
has answers to questions.
 Elaborator - one who wants to see
everything completed to detail.
 Types of personalities

 Recognition-seeker - one who is

always seeking recognition.
 Distracter - one who does silly or
foolish things for attention.
 No-show - one who does not show up
for events or activities.
Major Themes in
Human Relations
 Communication
 “Heart and soul” of human relations
 Means by which we come to an
understanding of ourselves and
others
 To grow and develop, we must

communicate skillfully and

effectively
 Self-Awareness
 Good relationships with others stem
from a better understanding of
ourselves
 Increased self-awareness helps us

develop an understanding of how

our behavior influences others
 Self-Acceptance
 The degree to which you like and accept
yourself is the degree to which you can
like and accept others
 Self-acceptance is the key to successful
interaction with others
 Able to cope better with change,
responsibility, diversity, and teams
 Motivation
 Motivation of self
 Comes from within
 Motivation of others
 Comes from understanding complex motivation
theories and strategies
 Trust
 Building block of successful
relationships
 Trust
 Frank discussion
 Free exchange of ideas and information

 Lack of trust
 Reduced productivity and communication
 Stifled innovation, high stress, slow decision making
 Self-Disclosure
 Self-disclosure is an intricate part of
building trust
 Constructive part of good
communication and helps eliminate
unnecessary guessing
 Conflict Resolution
 Conflict tends to obstruct cooperative
action, create suspicion and distrust, and
decrease productivity
 Resolution strategies improve
communication, emotional control, and
team building
 Requires much energy
 What skills do employers want
in their employees?
 achiever  dedication
 anticipation  dependable
 positive attitude  discipline
 commitment  drive
 command  empathy
 competitiveness  ethics
 courage  focus
 credibility  ideation
What do employers want from
their employees?
 knowledge
 loyalty
 organization
 responsible
 self-confident
 team player
 values
 Other employability skills
 personal management skills
 teamwork skills

 academic skills
 What qualities do employers look for
in an employee?

 Positive attitude  Committed

 Cooperative  Handle criticism
 Dependable well
 Trustworthy  Dress appropriately
 Hard working
 Have initiative
 Respectful
 Have respect for
 Diligent
authority.
“Jobs do a lot more than merely provide
income. They provide the opportunity to
learn and enhance skills, to have some
control over one’s fate and, perhaps
most important, to gain a sense of self-
worth, a sense of carrying one’s own
weight.”
William Raspberry
Syndicated Columnist