Understanding Emotional

Competence Workshop

MGT 620
 Workshop Goals
• Increase your understanding of Emotional
Intelligence.
• Understand your own strengths and areas
for improvement.
• Set goals and make a plan for improving
your Emotional Intelligence.
 Agenda
• Introduction Tue 9/15
• Film Exercise Thur 9/17
• Career Goals 11:00 to 11:30
• Analyzing Differences 11:30 to 12:00
• Debrief Differences 1:00 to 1:30
• Strengths 1:30 to 2:15
• Areas for Development 2:15 to 3:00
• Development Plan 3:00 to 4:00
• Wrap-up
 Ground Rules
• All participation is voluntary.
• You do not have to share any of your
scores.
• Other people’s scores and self-assessments
should be held in confidence
• Focus of the workshop is on behavior at
work and school.
• Rick is available for follow-up discussion.
 Definition of EQ

• “The capacity for recognizing our own

feeling and those of others, for motivating
ourselves, and for managing the emotions
well in ourselves and in our
relationships.”
 EQ is…..
• Separate and distinct from cognitive
intelligence.
• Learned behavior.
• Rooted in different (lower, older)parts of
the brain from cognition.
 A Little Bit About Brain
Structure
• Amygdala: emotional center of the brain
– Has our emotional memory
– Matches stimulus to memory
– Sends signals to rest of brain
– Triggers flight or fight response
– Can bypass cognitive reasoning part of the
brain “amydala” hijack.
• Neocortex: thinking part of the brain
– Applies rules and reason to make sense of stimulus.

• Neocortex in the prefrontal lobes manage the

emotional response generated by the amygdala.
Stifles or controls the feeling to deal with it more
effectively.

• Slower process than the amygdala

 EQ Intellectual Roots
• Competencies Studies Which separate “average”
performers from “superstar” performers.
– State Department
– IT managers
• Technical Competencies are threshold
competencies to enter an occupation but don’t
predict high performance.
• Organizations with a “higher EQ” perform better.
 Goleman’s EQ Model for Work
Self-Awareness Social Awareness
• Emotional Self Awareness •Empathy
•Organizational Awareness
• Accurate Self-assessment
•Service Orientation
• Self Confidence

Self-Management Relationship Mgt.

• Emotional Self-Control •Developing Others
•Trustworthiness •Inspirational Leadership
•Conscientiousness •Influence
•Adaptability •Communication
•Optimism •Change Catalyst
•Achievement Orientation •Conflict Management
•Initiative •Building Bonds
•Teamwork and Collaboration
 What are your career goals?
• Next 12 months
• Over 2-4 years?
• Write them our as completely as possible.
• Manage MOD project more effectively by
developing MOD staff.
• Develop international consulting
opportunities in are area of training and
economic development?
• Share your goals with the group.
 Where are Your Competency
Gaps?
• Competencies where you rated your self one
point or more differently from the raters? Note
direction
– Raters higher than me
• Emotional Self Awareness
• Accurate self assessment
• Organizational awareness
• Conflict Management
– Self higher than raters
• None
Analyzing Your Differences
• Identify areas where you rated
your self higher than the raters.
• Identify areas where you rated your self
lower than the raters.
• Write our (in full sentences) why you think
these differences occurred.
• Share the differences with the group.
• Choose one to explore with the group.
 What are your strengths?
• Competencies Raters rated over 4
– Accurate self assessment
– Initiative
– Service Orientation
– Communication
– Change Catalyst
– Building Bonds
• Identify your strengths.
• Write-out (in full sentences) why you think you
are strong is this area.
• Share list with group and choose one area to
explore with group.
 Areas for Development?
• Where were you rated 3 or lower
– Emotional self-control
– Inspirational leadership
– Influence
– Conflict Management
• Write our an explanation (in full sentences) of
why you think people rated you low is this area.
• Share your areas with your group.
• Choose one area to explore with the group
 Select 3-4 Competencies You
Want to Develop
• Consider your goals, and your rating
analysis
– Inspirational Leadership
– Emotional Self-control
– Developing Others
 Developing Your Emotional
Competencies
• For the Competencies you selected review the
selected “Developmental Tips” in the booklet.
• For each competency:
– Define what specific behaviors you would like to
change to enhance these competencies.
– Identify three methods for changing.
– Share your plan with the group
• Share your goals and plan for the group.
• Choose one competency develop plan to discuss
with group
Competency Specific Behaviors to Specific Activities to Improve
Change