ISO 9001 2015 Awareness

SERVICE BEYOND TOMORROW
ISO 9001: 2015

AWARENESS
PRESENTATION
ISO
standards
What’sAWARENESS
ISO 9001:2015 in it How it Where I fit Win. Win.
ISO 9001:2015 AWARENESS
HIGHLIGHTS
Quality
Yourrole
Your rolein in
management
Benefits
What
Consequences
Benefits
What is
ensuring
Consequences
ensuring
isof
of
maintaining
ISO
ISONew9001
of
maintaining
of 9001
New must
effectivenes
effectivenes
9001
2015
nonconformitie
Requirements
9001
2015
nonconformitie
Requirements
be
ss of
of the
the
everyone’s
ss
standard
Standard
standard
Standard
system
system
business

WHAT IS ISO?
Name for: For

International Organization
Shortened from the greek word ISOS Standardization
Which means EQUAL

The organization is made up of
Over 160 member countries

What is a Standard?
Widely accepted
Agreed
ISO standards
Or
Established
Requirements
are documents
da rds
containing
n
ISO sta
requirements
What do the numbers 9001

ISO ISO
1 - 99
1 - 99 2015 mean
ISO ISO
100100
-199-199
ISO ISO
200200
– 999– 999 Year of revision
ISO ISO
10001000
- 4999
- 4999 & publication
ISO ISO
500500
– ISO 99999999 The Series
– ISO
ISO ISO
1500015000
– 19999
– 19999Number given of the new
ISO ISO
2000020000
– 29999
– 29999 standard
ISO ISO
3000030000
– 49999
– 49999
to the Quality
ISO ISO
5000050000 – 59999management
– 59999
ISO ISO
8000080000 system
Standard from
the ISO Series.
What is “QUALITY”
The totality of features and
characteristics of an entity, product or
service that bears on its ability to
satisfy stated or implied needs.

‘QUALITY OF LIFE’
RATE AT WHICH AN INDIVIDUAL’S NEEDS AND
EXPECTATIONS ARE MET IN A GIVEN SOCIETY
Critical Goods and services are available,

accessible, reliable and affordable

The ISO Quality Management System Include
Policies,
Processes,
Resources and other requirements
ct or service conformity,
& customer satisfaction
Benefits of establishing a quality

management system.
Customer
Product satisfaction
or service conformity
improvement
in g
r fo rm Reduce waste
Pe

ISO 9001:2015 requirements
Plan Do Check Act

• Context of the Operations Performance Improvement
organization evaluation
• Leadership
• Planning Product conformity
• Support
Customer satisfaction
ISO 9001:2015
Quality
Policy & QMS
objectives Resources Process effectiveness
Quality policy Process outputs Legal
Opportunities Quality objectives
Operational
NC detection compliance
ENT
controls Risks Inputs &
controls Quality & solutions
E control
E E
X
E X
PET
D T P
D T P
U R E
U R E
C A
C QMS
R
A A
I R
I Effectiveness
COM
A I I
T N E
T N E
I I N
I I N
O N C
O N C
N G E
N G E

Effects of non
conformityRedundancy/ retrenchment
Company unable to pay staff
Company losses Profit
Company losses sales

Customer switches to alternative
Customer dissatisfaction
Product defect

DO NOT create nonconformity
Nonconformity is
failure to meet
requirements –
whether policy,
process, work
instruction, rules,
guidelines and product
specifications

Right documented
documents toinformation
plan and records to prove performance
1364278
31
41
11
42
21
10 9
5


ISO 9001:2015 AWARENESS Slide 15
Controlling documents
Organization shall ensure QMS docs are controlled to ensure:
• Availability and suitability for use, where and when required.
• Adequately protected (e.g: from loss of confidentiality, improper
use or loss of integrity)

Controlling documents
As applicable, organization shall ensure QMS docs are
controlled by ensuring proper:
• Distribution, access, retrieval and use
• Storage and preservation including preservation from
deterioration
• Retention and disposition

So, what is my part in transition to the

new standard ?

My part in the ISO 9001 certification process
1. Know the Quality Policy and how it relates to your role/job
2. Know your Cascaded Quality Objectives and how you help to

achieve them
3. Know how your job affects product quality and avoid waste
4. Do not create nonconforming outputs or products and

take improvement actions
5. Control your documents and records/data to show you
conforming to requirements, performing and improving

Protect our future
Protect our income


Join us &
let’s,
STEP UP
TO THE
NEXT
LEVEL!

Thank you


ISO 9001 2015 Awareness

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SERVICE BEYOND TOMORROW

ISO 9001: 2015

ISO 9001:2015 AWARENESS

Name for: For

Which means EQUAL

ISO 9001:2015 AWARENESS

What do the numbers 9001

ISO 9001:2015 AWARENESS

Critical Goods and services are available,

ISO 9001:2015 AWARENESS

The ISO Quality Management System Include

Benefits of establishing a quality

ISO 9001:2015 AWARENESS

ISO 9001:2015 requirements

Plan Do Check Act

ISO 9001:2015 AWARENESS

Company losses Profit

Company losses sales

ISO 9001:2015 AWARENESS

DO NOT create nonconformity

ISO 9001:2015 AWARENESS

ISO 9001:2015 AWARENESS

ISO 9001:2015 AWARENESS

ISO 9001:2015 AWARENESS

ISO 9001:2015 AWARENESS

So, what is my part in transition to the

ISO 9001:2015 AWARENESS

My part in the ISO 9001 certification process

1. Know the Quality Policy and how it relates to your role/job

2. Know your Cascaded Quality Objectives and how you help to

4. Do not create nonconforming outputs or products and

ISO 9001:2015 AWARENESS

Protect our future

Protect our income

ISO 9001:2015 AWARENESS

ISO 9001:2015 AWARENESS

ISO 9001:2015 AWARENESS

ISO 9001:2015 AWARENESS

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