Avaya Aura Roadmap

Seminarium # 2
AVAYAS
PRODUKTPORTFLJ
Tomas Wangdell
Aronsborg 21-22 April 2010
Key Topics
Leadership Global Unified Communications market leader

uniquely focused on enterprise communications
Vision No boundaries driving productivity and

accelerating business across the enterprise
Portfolio Protect existing investments

Extend with new applications and value
Strategy
Grow into future enterprise-wide architecture
Roadmap Evolutionary path for every customer
Avaya Inc. 2010. All rights reserved. 2

Providing a Roadmap for Every Customer
Protect Extend Grow

Upgrade vs. Rip & SIP Platform Next Generation
Replace New Device Support & Communications
Ongoing & Richer Common UI Platform
Support Simplified SOA Breakthrough
Investment Protection Applications Capabilities
Development Avaya and 3rd Party
Applications
Enterprise
Roadmap Evolution Principles
Avaya Aura as a core component, expanded with new
technologies
Accelerating application & services integration toolkit
Expanding communications enablement of business apps
Rich integration into Avaya Aura for NES and Avaya

Core Telephony Systems Providing Investment Protection
and Added Value
Evolve Customers Smoothly to a Single Advanced
Next-Generation SIP-based Contact Center Platform
Continue the Current Data Networking Roadmap

Unified Communications Roadmap Strategy
Commitment to open
multivendor solutions
Collaboration Interaction Performance
Solutions Solutions Analytics Evolve to common collaboration
and messaging applications
Avaya Agile Communication Environment (ACE)
ACE accelerates Avaya Aura
Application & Services Integration
business application integration
Voice/Video Presence
Services Services Integrate AS 5300 SIP services,
System
Manager CS 1000 NRS into Avaya Aura
Session Manager
Leverage common Avaya Aura

Presence and Instant Messaging
Communications Data
Infrastructure Infrastructure
Evolve to common
management and analytics
Video
Deskphones Clients
Endpoints Extend & grow current CS, CM
and leverage data networking
Evolve to common SIP phones,

clients, video solutions

Avaya Product Lifecycle Policies
All current UC products are available for sale throughout 2010
The only UC end-of-sale to be announced in 2010 is NMC and MCS 5100
Any future end-of-sale for any product will have at least 9 months notice
Products have 6 total years of support following any end-of-sale
Years 1 2 3 4 5 6
End of Sale minimum End of Product

Announcement 9 months Orderability
End of
End of
Manufacturers Extended Software Support
Extended
Support (optional, for purchase)
Support
(Software)
End of
End of
Manufacturers Extended Hardware Support
Extended
Support (optional, for purchase)
Support
(Hardware)

The Markets We Serve
UC CC Data Services
Enterprise Small & Medium

Enterprise
Midsize Enterprise
Key Topics
Leadership Global Unified Communications market leader

uniquely focused on enterprise communications
Vision No boundaries driving productivity and

accelerating business across the enterprise
Portfolio Protect existing investments

Extend with new applications and value
Strategy
Grow into future enterprise-wide architecture
Roadmap Evolutionary path for every customer

UC CC Data Services

Enterprise
Midsize Enterprise
Unified Communications Roadmap Strategy
Protect Extend Grow

Continue to benefit with Integrate current systems Evolve to an open and
existing systems into Avaya Aura flexible enterprise-wide
Upgrade to current Immediate simplification real-time architecture
SIP-ready releases and cost savings New innovations driven
Richer support and Share SIP-based with combined investment
professional services applications across all Industry-specific solutions
users and locations
Evolutionary Path for Every Customer
Legacy Meridian
Apps Apps Apps
CS 1000
MCS 5100
BCM/SRG
Branches
Avaya Aura Service
Providers
CS 2100
SL-100
AS 5300
Communication
Manager
Legacy DEFINITY All current systems can be SIP connected

Lower costs, accelerate new application
Integral 55
(Germany/EMEA)
deployment, and serve customers everywhere
Multivendor
Protect Extend Grow
CS 1000 Roadmap
Today 12 Months 18-30 Months
Avaya Aura
Application & Services Integration

Extend value with Avaya Aura
Voice/Video Presence
Services Services System
Compelling ROI
Session Manager
Manager Shared SIP Applications
Common User Interfaces
CS 1000 R7 Upgrades and Extensions

CS 1000
BCM branches
CS 1000 SIP-based
BCM branches Access
CS 1000 R6 (today) 1100/1200 SIP phones
Avaya Aura ready
upgrade
Meridian
Continue to add CS 1000 phones and systems

CS 1000 Roadmap
Avaya Aura
Integrate and extend Integrate and extend

CS 1000 R6 (today) CS 1000 R7 Upgrades and Extensions
upgrade
Meridian
Upgrade to R6 for features, New customer features, Grow with Avaya Aura
support and latest SIP common Presence and IM, Distributed SIP architecture
SIP-integrate with Avaya deeper NRS integration
within Session Manager Context-aware, any-media
Aura today, leverage ACE
Add new users, lines, any Common UC applications
Upgrade BCM/branch to SIP and clients across portfolio
type of phone as needed
Lower multivendor costs Communications enabled
1100/1200 SIP phones will
Centrally deploy shared UC become Avaya Aura ready business applications
and customer service apps Consistently serve
Meridian upgrade to CS customers everywhere
1000 or add SIP gateways
Evolutionary Choices
Add New Systems/ Lines Integrate into Avaya Aura
Voice/
Presence
ACM CS 1000 Video
Services System
Services
Manager
Session Manager
CS
CM
1000
ACM CS 1000
TDM & IP Phones
Tactical Tactical Strategic

Messaging Roadmap
Common
Collaboration
Octel Solutions
continue to migrate
Modular Messaging
Next Generation
upgrade Unified Messaging
Call Pilot
Meridian Mail
HMS for Hospitality
Continue value today Grow into common unified messaging

Call Pilot, HMS Natural upgrade path
Modular Messaging aids consolidation
Meridian Mail and Octel migration choices

Messaging Roadmap
Octel
continue to migrate
Modular Messaging
Next Generation
upgrade Unified Messaging
Call Pilot
Meridian Mail
HMS for Hospitality
Continue with Call Pilot, add Ongoing releases provide Natural upgrade path for all
users as required new functionality and customers to next-gen SIP-
Continue with Modular continued support based solution
Messaging, add users as Leverage SIP integration Consistent user
required Consider messaging experiences with all TUI
Move from Meridian Mail to consolidation with shared interfaces available
Call Pilot or Modular Modular Messaging to lower Common investment in
Messaging costs future capabilities
Continue HMS for
hospitality market

Conferencing and MCS Roadmap
Common
Collaboration
Solutions
Meeting Exchange
NMC and MCS 5100 for Conf support Common

Video
Clients
Endpoints
Common UC clients & apps
MCS 5100 for UC with CS 1000 support
Meeting Exchange is path forward Common UC Experiences

Richer conferencing, higher scale, SIP-based solutions across portfolio
multivendor web collaboration
Conferencing and MCS Roadmap
Meeting Exchange
NMC and MCS 5100 for Conf support

Common UC clients & applications
MCS 5100 for UC with CS 1000 support
Meeting Exchange delivers Meeting Exchange is path Common investment in a

Richer conferencing forward for new and NMC single SIP-based UC,
Scheduling/management Use Avaya Aura to deploy conferencing and
Higher scale Meeting Exchange across collaboration platform
Web collaboration many locations & systems Tighter integration of video
Microsoft, IBM, Adobe solutions within broader
Avaya Aura SIP-ready Evolve MCS over time to
common cross-portfolio collaboration portfolio
Continued support for NMC Avaya one-X UC clients UC feature growth also
(and MCS 5100 conferencing)
and applications with benefits from AS 5300
MCS 5100 for UC available common presence and IM technology integration with
for CS 1000 customers Avaya Aura
UC CC Data Services

Enterprise
Midsize Enterprise
Vision - Evolution to CONTEXT based
Customer Service
Standalone Distributed CONTEXT

Voice based Multichannel based Customer
Call Centers Contact Centers Service
Value of any interaction is defined by its context

Vision - Next Gen Context based
Customer Service
Streamlines information, processes, and communications
Anticipate real time persistent context for proactive engagement
Automate communication enabled business systems for effective

voice and web self service transactions
Accelerate optimize agent, expert, self service interactions across

channels for efficient operations
Providing consistent and high value end customer

engagement
Fueling sustainable business growth

Roadmap Strategy - Protect, Extend, Grow
Protect Extend Grow

Upgrade path to current Multi-Channel SIP Contact Joint technologies deliver
releases Center with Avaya Aura Next Generation Context
Protect Investments in Intelligent Customer Center
products and existing Routing for enhanced self- Evolve to enterprise-wide
applications service open and flexible real-time
Maintain integrity of New applications architecture
operations and processes leveraging current open Plug into larger ecosystem
Rich support and standards of developers and partners
professional services with Avaya Aura and ACE
Context Center Roadmap
ngcc
Avaya Intelligent Customer Routing (ICR) TM
extend
Avaya Call Center Elite Upgrades and Extensions
ngcc
TM
Avaya Interaction Center (AIC)
ngcc Straight-forward upgrade to NGCC for NES Symposium

NES Contact Center TM
and NES Contact Center customers
NGCC is path for SIP Multi-Channel Contact Centers for Mid

Market in 2010 and Enterprise in 2011
Avaya CC Elite: mission Avaya CC Elite to NGCC stepping In addition to multi-channel,

critical voice stones: SIP trunks, ICR, Avaya NGCC path forward
Voice Portal First /ICR: one-X Agent 2.0 expands to also support
enhanced self-service & Infrastructure & interoperability 7 x 24 critical and voice-only
CAPEX reduction investment protection with Avaya operations
AuraTM Partner and Avaya Advisory
and Implementation
Services
Context Center Product Transition Summary
CC 5.2 CC 6.0 CC 7.0

(one-X Agent 2.0) (one-X Agent 3.0)
Enterprise
Interaction Center AIC 7.3

7.2
NGCC R4
(Reporting, Agent
NGCC R3 Desktop)
(Reporting, Agent
Intelligent Desktop)
ICR 1.5
Customer Routing
Midmarket
NGCC R1 NGCC R2
CC 7.1 / CC 7.1 (Reporting, (Reporting,
Express Agent Desktop) Agent Desktop)
Today May Nov May Nov May

2010 2010 2011 2011 2012

Performance Solutions Roadmap
Avaya IQ Avaya
ngcc
Performance TM
NES CC Reporting Center

Avaya Work Force Optimization
upgrade
NES Contact Recording and Quality Management (CRQM)
Avaya Call Management System (CMS) Upgrades and Extend with APC
Avaya one-X Agent

NGCC Agent ngcc
Desktop TM
NES CC Agent Desktop (CCAD)
Initial NGCC release: CC Avaya CMS: Extend with Avaya Avaya Performance
Reporting and Agent Performance Center actionable Center, Avaya WFO,
Desktop insights NGCC are path forward
Avaya Performance Center
supports CC Reporting
consolidation
Self-Service Roadmap
Avaya Proactive Contact Customer

ngcc
TM
Experience
Avaya Voice Portal (Dialog Designer) + Proactive Outreach Portal
upgrade
NES Interactive Communications Portal (ICP/SCE) Extend and transition applications
NES Media Processing Server (MPS) support
Voice Portal is path forward Open Standard Service Creation

Leveraging ICP, NES Media Application Server New and existing VXML/CCXML based
(MAS) and Service Creation technology in applications run on Voice Portal
Voice Portal & Customer Experience Portal
Avaya Voice Portal (Dialog Avaya Proactive Outreach Customer Experience

Designer): new Self-Service Manager: multichannel customer Portal: Multichannel
Applications care Inbound / Outbound
Avaya Proactive Contact: Voice Portal & ICP:
new Outbound Dialer Straight-forward upgrade
systems

Context Center Product Transition Summary
Reporting & Analytics
Call Management
CMS 16.1
System (CMS) 16
Avaya
IQ 5.0 IQ 5.1 Performance APC 6.1
Center 6
WFO 10.0 WFO 10.1 WFO 11.0
Voice Portal/Dialog Voice Customer Customer

Designer 5.0 Portal 5.1 Experience Experience
Portal 3.0 Portal 4.0
Self Service
(POM 3.0)
Proactive Contact PC 5.0

4.1.2 (POM 2.0)
MPS 3.5 MPS 4.0
Today May Nov May Nov May

2010 2010 2011 2011 2012

UC CC Data Services

Enterprise
Midsize Enterprise
Avaya Data Networking High Level Strategy
Adopt current data networking

product roadmap
Support Plug & Play Communications
vision
Leverage Avaya relationships to grow
customer and reseller base
Launch an independent Data
Networking overlay sales force
Continue to message Avaya Data as
a better alternative to Cisco

Ethernet Wireless Unified Access Unified
Switching Networking Branch Control Management
Branch
Enterprise & Remote
Campus
Data Center
Continuing aggressive investment in the Portfolio

Avayas Unique Value Proposition
Intelligent components & Up to 7X better resiliency

designs, powerful networking
Dependable that can be fully trusted to 100% Call Completion even during
deliver failure scenarios
Improving the effectiveness of Up to 20X better performance

a business by creating a
Efficient simpler & more effective Pioneered best-practice design,
network saving 1/3 equipment
Networking that is Up to 50% better TCO

Cost deterministic & optimised, and
one that delivers superior Up to 40% more energy-efficient
Effective value for money

UC CC Data Services

Enterprise
Midsize Enterprise
The Connected Enterprise
End Users
Interaction is
intelligent, adaptable
& personalized
Productive Collaborative
Interaction Engagement
Avaya Agile
Communication
Communications Environment (ACE) Applications
Intelligent
Infrastructure Automation
Agility, Enhanced
protected, leveraged
Customer Service
into new value
Avaya ACE Integrates your Communications
and Business Applications
Avaya ACE software
provides developer
toolkits and applications
IT Standard Interfaces (Web that allows:
Services, Plug ins)
Flexibility at the desktop
Integration to 3rd party
business applications
Custom or packaged
applications
Robust Exposed
Services:
Unified context and
Communication Standard presence
Interfaces (SIP, CTI)
Composite Applications
IT Toolkit for simplified app
development

Avaya ACE Applications for UC Desktop
UC Desktop (Microsoft, Lotus)
Challenge:
Increase social networking, real
estate savings for a global, mobile,
knowledge-based workforce.
Solution:
Savings of $300/user/yr on travel
and conferencing UC Desktop with IBM Lotus, HSBC
Corporate Portal and ACE Hot
Mobile Cost
Optimizer
Corporate Portal Desking.
Integrate Nortel, Cisco and Tandberg
solutions federated in four regions.
Results:
Employee productivity increased.
Reduced travel costs.
Call Charge
Savings of Time Savings
$540/user/yr $1500/yr/employee
Entry Level UC Desktop
Web Browser Add-In
Embed UC functionality into external

and internal web pages (ERP, HR, CRM,
etc.)
Highlights email addresses and phone

numbers on web pages
Without requiring OCS, Sametime,

users can: Web Browser
Click-to-call control of PBX phone from Add-In
highlighted email addresses and phone
numbers
With OCS 2007, users can additionally:

See users presence status and click to
communicate call, IM, email
Saves time by not having to dial the

phone, address an email, or find an IM
contact
Summary and Next Steps
Protect your investments, simplify and lower

TCO with upgrades and on-going support
Extend business value with new SIP-
Summary connected productivity applications and
accelerate business processes with ACE
Grow at your own pace into the Avaya Aura
enterprise-wide architecture and enhanced
collaboration and customer service solutions
Adopt current releases, PLUG & PLAY COMMUNICATIONS

become SIP-ready
Incrementally add self
Next Steps funded application value
Start detailed discussions
with Avaya and partners

Tack !
tomas@avaya.com

Avaya Aura Roadmap

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Seminarium # 2

Leadership Global Unified Communications market leader

Vision No boundaries driving productivity and

Portfolio Protect existing investments

Roadmap Evolutionary path for every customer

Avaya Inc. 2010. All rights reserved. 2

Protect Extend Grow

Rich integration into Avaya Aura for NES and Avaya

Avaya Inc. 2010. All rights reserved. 44

Leverage common Avaya Aura

Evolve to common SIP phones,

Avaya Inc. 2010. All rights reserved. 5

End of Sale minimum End of Product

Avaya Inc. 2010. All rights reserved. 6

Enterprise Small & Medium

Leadership Global Unified Communications market leader

Vision No boundaries driving productivity and

Portfolio Protect existing investments

Roadmap Evolutionary path for every customer

Avaya Inc. 2010. All rights reserved. 8

Enterprise Small & Medium

Protect Extend Grow

Legacy DEFINITY All current systems can be SIP connected

Application & Services Integration

CS 1000 R7 Upgrades and Extensions

Continue to add CS 1000 phones and systems

Avaya Inc. 2010. All rights reserved. 12

Integrate and extend Integrate and extend

Add New Systems/ Lines Integrate into Avaya Aura

TDM & IP Phones

Tactical Tactical Strategic

HMS for Hospitality

Continue value today Grow into common unified messaging

Avaya Inc. 2010. All rights reserved. 15

HMS for Hospitality

Avaya Inc. 2010. All rights reserved. 16

NMC and MCS 5100 for Conf support Common

Common UC clients & apps

MCS 5100 for UC with CS 1000 support

Meeting Exchange is path forward Common UC Experiences

NMC and MCS 5100 for Conf support

MCS 5100 for UC with CS 1000 support

Meeting Exchange delivers Meeting Exchange is path Common investment in a

Enterprise Small & Medium

Standalone Distributed CONTEXT

Value of any interaction is defined by its context

Avaya Inc. 2010. All rights reserved. 20

Anticipate real time persistent context for proactive engagement

Automate communication enabled business systems for effective

Accelerate optimize agent, expert, self service interactions across

Providing consistent and high value end customer

Avaya Inc. 2010. All rights reserved. 21

Protect Extend Grow

Avaya Interaction Center (AIC)

ngcc Straight-forward upgrade to NGCC for NES Symposium

NGCC is path for SIP Multi-Channel Contact Centers for Mid

Avaya CC Elite: mission Avaya CC Elite to NGCC stepping In addition to multi-channel,

CC 5.2 CC 6.0 CC 7.0

Interaction Center AIC 7.3

Today May Nov May Nov May

Avaya Inc. 2010. All rights reserved. 24

NES CC Reporting Center

Avaya one-X Agent

NES CC Agent Desktop (CCAD)