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Discussion Questions
1. How do consumer characteristics
influence buying behavior?
2. What major psychological processes
influence consumer responses to the
marketing program?
3. How do consumers make purchasing
decisions?
4. In what ways do consumers stray from a
deliberative, rational decision process?
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Consumer Behavior
The study of how individuals, groups,
and organizations select, buy, use, and
dispose of goods, services, ideas, or
experiences to satisfy their needs or
wants.
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Consumer Behavior
Personal Factors
Cultural Factors
Social Factors
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Cultural Factors
Social Class
Culture
Subculture
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Socioeconomic Classification (SEC) Matrix
India (Urban)
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6
-
7
SEC MatrixIndia (Rural)
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Socioeconomic Class-wise
Distribution of Households (%)
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Indian Households by Income Groups
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Age Distribution of PopulationIndia
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Social Factors
Reference Groups
Family
Personality
Age
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Personal Factors
Occupation Values
Lifestyle
Economic situation
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Psychological Factors
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Motivation
Freud
Maslow
Herzberg
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Maslows Hierarchy of Needs
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Perception
Selective Attention
Selective Retention
Cues
Discrimination
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Emotions
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The Buying Decision Process
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Buying Decision Process
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Problem Recognition
Im Hungry
Stimulus
Internal
External
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Information Search
Commercial Public
Personal Experiential
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Successive Sets Involved in
Consumer Decision Making
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Evaluation of Alternatives
Beliefs
Attitudes
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Steps between Evaluation of
Alternatives and Purchase Decision
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Postpurchase Behavior
Postpurchase Satisfaction Delighted
Satisfied
Dissatisfied
Loyal
Stay or Go
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Moderating Effects
Low-involvement
Variety seeking
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THANK - YOU
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