KNOWLEDGE MANAGEMENT

and
HUMAN RESOURCES

Chapter-14
 What is Knowledge?
Knowledge is justified true belief.
Knowledge is information in action.
Management of Knowledge
Knowledge management is an integrated systematic
approach to identifying, managing and sharing all of an
enterprises information assets, including databases,
documents, policies, and procedures, as well as previously
unarticulated expertise and experience held by individual
workers. Fundamentally it is about making the collective
information and experience of an enterprise available to
individual worker.
 What is Knowledge Management
"Knowledge Management is the discipline of
enabling individuals, teams and entire
organizations to collectively and systematically
create, share and apply knowledge, to better
achieve their objectives"
 Two types of knowledge
Know-how & learning embedded
Documented information that within the minds people.
can facilitate action.

Explicit knowledge Implicit (Tacit)

Formal or codified
Documents: reports, policy knowledge
manuals, white papers,
standard procedures
Informal and uncodified
Databases Values, perspectives & culture
Books, magazines, journals Knowledge in heads
(library) Memories of staff, suppliers
and vendors

Knowledge informs decisions and actions.

Sources: Polanyi, M. (1967). The tacit dimension. Leonard, D. & Sensiper, S. (1998). The Role of Tacit Knowledge in Group Innovation. California
Management Review.
Activities of Managing Knowledge

Create
Discover
Capture
Distil
Validate
Share
Adapt
Adopt
Transfer
Apply
What are USA companies doing?

[Source: Milan, J. (2001) KM: A revolution waiting for IR. Paper presented at the 41st Annual AIR Forum.]

81% of businesses with KM solutions

see productivity improvements. [Malhotra, Y. (2001).
 Importance of Intellectual Capital
Employee Expertise
Unique Organizational System
Intellectual Property(Trade marks, Patents, Copy right)
Elements of Intellectual Capital
Human Capital
Structural Capital
Customer Capital