The Blueprint Approach

Common Purposes; Different Roles

911 Dispatch Protocol

 History of the Process
What is the Blueprint?
What is a safety audit?
Why Dispatch?
 Foundational Principles
Interagency approach; collective intervention
goals.
Attention to context and severity of abuse in
every intervention.
Recognize most domestic violence patterned
crime requiring continuing engagement with
victim and offender.
Sure, swift consequences for continued abuse.
 Foundational Principles, cont.
Use the power of the criminal justice system
to send messages of help and accountability.
Act in ways that reduce unintended
consequences and disparity of impact on
victims and offenders.
 Different Kinds of Domestic Violence
and Implications for Intervention
Ongoing, coercive patterned violence
targeting an intimate partner. (See pattern
and control wheel)
Responsive violence to ongoing coercion and
abuse.
Violence used without a pattern of ongoing
coercion/control.
 Starting the Path Through the System
ECC sets the tone and direction for the
investigation.
Documenting what the caller heard, saw, and
knows about the danger present.
Indentifying and articulating risk factors for
responders. (See Practitioners Guide to Risk
and Danger)
Is it a Domestic or a Disturbance?
 Supervision Policy
Quality assurance reviews
Reporting to agency supervisor
Institutionalizing Receiving and Sharing
Information
Victim Engagement (See Victim Engagement
Guide)
Receiving information/Relaying information
Short reports in CAD (police)
Information to Probation Officers
 Being the First to Engage
Recognize the importance of establishing a
relationship between the victim and the entire
system by this first interaction.
Convey messages:
You called the right place.
Help is on the way.
 Being the First to Engage
Your questions are in the name of public
safety, not eliciting testimony.
Help me understand what is happening there
so I can get you the help you need.
Enhanced victim/reporter engagement
Help the caller convey what is going on
Use of language line
Use of TTY
Approach to caller
 Roles of the ECC
Call taking (who needs help; what help;
immediate safety issues)
Dispatching (relaying what the officers need to
know)
Disseminating information (documenting and
disseminating information on each call)
Blueprint enhancements to call taking
Improving the coding of calls
Better identification of parties relationship
Recoding calls for accuracy
 Determining the response priority
Code calls a priority associated with a crime in
progress. (Weapons, Assault, Burglary)
What about G.O.A.s ?
 Detailed information to officers
responding
Identify all parties involved
Specific details of what caller saw and heard
Specifics on what is happening now
Determine risk to officers and parties present
 Improved information for officers on
background
Determine history at address and relay to
officer
Determine warrants and relay
Existence of OFP, harassment, DANCO orders
 Safety needs
Protect caller from retaliation
Inquire about childrens welfare
Safety instructions
Medical instructions
Talking to suspect
 Inter-agency information sharing
When there are arrests fax the CAD printout
and any related court order to Project
Remand.
Fax the CAD report to the probation contact.
 Notifications
Notify the shift supervisor when one of the
parties involved is a police or public safety
officer, 911 employee, public official, or
prominent member of the public.
Common Purposes; Different Roles
Coming Together is the Beginning
Working Together is the Process
Staying Together is Success