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MANAGEMENT
SIX SIGMA AT BANK
Prepared by:
Shahjadi Anika
ID: B1405146 SEC: A
Prepared for:
Nikhil R. Dhar, Ph.D
Professor, IPE dept , BUET
1 Introduction and
problem background
Core
Implementation of
OUTLINE 3 six sigma and
analysis
4 Findings and
Discussion
5
Conclusion
Introduction and problem background
Problem background :
Brac Bank, Banani branch is facing huge customer waiting
line.
They are currently using just do it method
Regular (average) transaction:
Branch employee and layout
11% deposit check
22%
deposit cash
Teller no. 2
15% withdrawal cash
New account officer : 1
billpayment
Branch officer: 1
18%
17% check encashment
Branch manger : 1
others
17%
Knowing six sigma (DMAIC)
Six sigma is a set of tools or techniques for process improvement
and DMAIC is one of its methodologies
Define: the problem and goal
Measure: the baseline process before it is
improved
Analyze : the possible root causes
Improve: improve the identified process
Measure
Collect data from trend of customers for further analysis purpose
Measure the customer entry and exit time
Identify problem areas and potential causes behind it by process mapping
Applying six sigma in Brac bank
Process mapping insight:
Improve Control
Take long-term solution to Design a sustainable performance
improve current condition chart
Regular follow-up to the Maintain a trend graph to follow-
problem arena up
Discussion & Conclusion
Few steps that Brac bank should consider :
Conclusion:
Banks Just do it method cant find out over all problems and
has lots of errors in it. So bank should regularly apply Six
Sigma method for better performance
THANK
YOU !