Supply Chain Risk Relationships

Dr. Kevin McCormack

August 2007
 Structuring the Relationships of Supply Risk

CAUSES
(Categories of DISRUPTION CONSEQUENCES
Predictive Measures) EVENTS (Impacts)
Sudden Loss of
Misalignment of
Relationship Supplier
Interests
Finished Goods
Shipments Stopped
Performance Quality, Delivery,
Service Problems EFFECTS
Recall for
Supplier Attributes

Revenue
Quality Issues
Supplier Union Strike, Losses
Human Resources Ownership Change, Locate and Ramp Up and
Workforce Disruption Back up Supplier Recovery
Expenses
Emergency Buy
Supply Chain and Shipments
Supplier Locked
Disruption Tier II Stoppage
Emergency Rework
and
Supplier Bankruptcy Rushed FG Shipments
Financial Health
Situational

(or financial distress)

Factors

OTHER
Reputation
Disasters (Weather, IMPACTS
Environmental Foregone
Earthquake, Terrorists)
Market Share Loss Income

Copyright 2007 DRK Research and Consulting LLC

 Supply Risk Assessment - Units of Analysis
Supply Chain Network/Commodity Category

Interactions and Relationship

s Performance

s
Supplier Environment
Environmental
Geographic, market,
transportation, etc.
s Supply Chain
Relationship
s
The customers reputation
with suppliers is also a
critical factor.
s SC
s Network
Organizer
s
Supplier Attributes
Human Resources
Disruption

Financial Health

Copyright 2007 DRK Research, LLC

 Supply Chain Risk
Relationship Relationship Influence
Categories
And Relationships
to Performance
Reputation

Performance

Critical Info
Human Sharing
Resources
Categories

Human
Supplier Risk Performance
Resources
Score (RI)
Financial
Health
Internal Financial
Performance
Supply Chain Indicators
Disruption
Delivery
Quality
Service Supply Chain
Disruption Tier 2
Financial Stoppage
Health

Environmental
Environmental Indicators
Indicators
 Profitability of
Business Unit

Cust. Sat. of
Business Unit

Performance Financial
Indicators

Perf. v.
Competition

Perf. of
Business Unit

AR v. Payable
Cycle Time
 Cost
Structure

Process /
Material
Change

Production
Schedule

Performance Freq. of Critical

Info Sharing

Inventory
Status

Accreditations

EPA
Violations

Copyright2007 DRK Research

Other Gov.
Validations
 Industry
Focus

Customer
Leverage

Performance Relationship

Reputation

Critical Info
Sharing

Copyright2007 DRK Research

 Growth
In Category Enhancements

3rd Party
Information

Overall
Perf. Rating

AR v. Payable
Cycle Time
Performance Financial
Indicators

Perf. v.
Competition

Perf. of
Business Unit

Cust. Sat. of
Business Unit

Profitability of
Business Unit
 Market
Dynamics

Merger -
Acquisition

Performance Environmental
Indicators

Regulatory
Issues

Disasters

Transportation
Disruption

Copyright2007 DRK Research

 Market
Dynamics

Merger -
Acquisition

SC Disruption Environmental
Indicators

Regulatory
Issues

Disasters

Transportation
Disruption
Copyright2007 DRK Research
SC Disruption Performance
 Time Since Last
Supplier
Audit

Supplier
Audit Results

Delivery
Results

Actual
SC Disruption Performance
Performance
Results

Quality
Results

Corrective
Actions
 Annual
Revenue

Profit Margin

Performance Reputation

Growth
Potential

Cooperation

Data Sharing
 Performance 1 2 3 4 5
Please select the accreditations your facility has (check all that apply). 3 or 4 1 or 2 0 checked
checked checked
ISO900x, ISO13485/13488, ISO14000, FDA registered
(new with each network)

How many of your engineers directly support the manufacturing of this >10 5 10 35 23 0 -1
subcategory?
What is your facilitys current capacity utilization in this sub category? <50% 50% - 70% 70% - 80% 80% - 90% >90%

In the coming year, do you plan changes to your facilitys capacity in Increase Increase No change Decrease Decrease
manufacturing for this sub category? around 20% around 10% around 10% around 20%

With 5 weeks advanced notification, how much of a demand increase can >50% 20% - 50% 10% - 20% 1% - 10% 0%
you satisfy in your next order for this subcategory for Co.X (assuming an
average order)?
Excluding engineers, how many employees are involved in the > 100 50 - 100 25 - 50 25-May <5
manufacturing process for this sub category (including assemblers,
inspectors, shipping, etc.)?
On average, how quickly you respond to a technical issue from Co.X? <2 hours 2 hours 12 hours 24 hours >48 hours
12 hours 24 hours 48 hours

What is the Material Reject Rate (percentage of material rejected out of >99.5% >99% >98% >97% <=97%
all deliveries) for the supplier? <=99.5% <=99% <=98%
What is the Supplier Corrective Action Receipt percentage 0% >0% >.25% >.75% >1%
(percentage of CAR out of all deliveries)? <=.25% <=.75% <=1%

When was the last on-site audit or mail-in quality survey? <1 yr good Q rep 1-2 yrs >2 yrs No audit

What is the latest Audit Score of the supplier ( percentage of audit result >99% >98% >80% >65% <=65%
score divided by maximum possible scores)? <=99% <=98% <=80%
What is the suppliers latest on-time delivery percentage (no early or late, >99% >98% >97% >95% <=95%
based upon contract, percentage of on-time delivery out of all deliveries)? <=99% <=98% <=97%

Relationships 1 2 3 4 5
On a corporate basis, please select the expected percentage of revenue >90% 65%-90% 15%-65% 5%-15% <5%
you plan to come from the xxx industry segment in 2006.
On a facility basis, what percentage of your total revenue is from Co.X? >75% 50 75% 25 50% 5 25% <5%

Taking into account the importance of the following metric when Top 20% 20% - 40% 40% - 60% 60% - 80% Bottom
evaluating a partnership, how would you rank Co.X relative to your other 20% Copyright2007 DRK Research
customers?
Annual revenue, Profit Margin, Growth Potential, Cooperation, Data
Sharing
How often do you share the following information with Co.X? - Cost Share Share Dont share
structure (price drivers), Process /Material Change Notification, regularly when and prefer
Production Schedule, Inventory Status, Accreditation information, EPA asked not to
violations and EPHS validation history (* EPHS Essential Public share
Health Service), 2nd tier supplier information, New product/tech
opportunity, Proof of insurance, Financial ratio data, Order fulfillment /
process results, Performance data.
Performance 1 2 3 4 5
Please select the accreditations your facility has (check all that apply). 3 or 4 1 or 2 0 checked
checked checked
ISO900x, ISO13485/13488, ISO14000, FDA registered
(new with each network)

How many of your engineers directly support the manufacturing of this >10 5 10 35 23 0 -1
subcategory?
What is your facilitys current capacity utilization in this sub category? <50% 50% - 70% 70% - 80% 80% - 90% >90%

In the coming year, do you plan changes to your facilitys capacity in Increase Increase No change Decrease Decrease
manufacturing for this sub category? around 20% around 10% around 10% around 20%

With 5 weeks advanced notification, how much of a demand increase can >50% 20% - 50% 10% - 20% 1% - 10% 0%
you satisfy in your next order for this subcategory for Co.X (assuming an
average order)?
Excluding engineers, how many employees are involved in the > 100 50 - 100 25 - 50 25-May <5
manufacturing process for this sub category (including assemblers,
inspectors, shipping, etc.)?
On average, how quickly you respond to a technical issue from Co.X? <2 hours 2 hours 12 hours 24 hours >48 hours
12 hours 24 hours 48 hours

What is the Material Reject Rate (percentage of material rejected out of >99.5% >99% >98% >97% <=97%
all deliveries) for the supplier? <=99.5% <=99% <=98%
What is the Supplier Corrective Action Receipt percentage 0% >0% >.25% >.75% >1%
(percentage of CAR out of all deliveries)? <=.25% <=.75% <=1%

When was the last on-site audit or mail-in quality survey? <1 yr good Q rep 1-2 yrs >2 yrs No audit

What is the latest Audit Score of the supplier ( percentage of audit result >99% >98% >80% >65% <=65%
score divided by maximum possible scores)? <=99% <=98% <=80%
What is the suppliers latest on-time delivery percentage (no early or late, >99% >98% >97% >95% <=95%
based upon contract, percentage of on-time delivery out of all deliveries)? <=99% <=98% <=97%

Financial Health 1 2 3 4 5
Please rank your companys business growth in 2005 in the industry for Top 20% 20% - 40% 40% - 60% 60% - 80% Bottom
this sub category. 20%
What is the risk level of supplier's financial status (3 rd Party report)? Low Low to Medium Medium to High
Medium High
Excellent Above Average Below Poor
Average Average
Please rate the overall performance of your company last year.
Please rate the overall performance of the company last year
relative to major competitors.
Please rate the overall performance of the business unit serving
$Company$ last year.
Please rate the overall Customer Satisfaction level of this business
unit last year.
Please rate the overall profitability of the business unit last year

Please rate your accounts recievable cycle time (collection time).

Please rate your accounts payable cycle time (paying suppliers)
 Performance 1 2 3 4 5
Please select the accreditations your facility has (check all that apply). 3 or 4 1 or 2 0 checked
checked checked
ISO900x, ISO13485/13488, ISO14000, FDA registered
(new with each network)

How many of your engineers directly support the manufacturing of this >10 5 10 35 23 0 -1
subcategory?
What is your facilitys current capacity utilization in this sub category? <50% 50% - 70% 70% - 80% 80% - 90% >90%

In the coming year, do you plan changes to your facilitys capacity in Increase Increase No change Decrease Decrease
manufacturing for this sub category? around 20% around 10% around 10% around 20%

With 5 weeks advanced notification, how much of a demand increase can >50% 20% - 50% 10% - 20% 1% - 10% 0%
you satisfy in your next order for this subcategory for Co.X (assuming an
average order)?
Excluding engineers, how many employees are involved in the > 100 50 - 100 25 - 50 25-May <5
manufacturing process for this sub category (including assemblers,
inspectors, shipping, etc.)?
On average, how quickly you respond to a technical issue from Co.X? <2 hours 2 hours 12 hours 24 hours >48 hours
12 hours 24 hours 48 hours

What is the Material Reject Rate (percentage of material rejected out of >99.5% >99% >98% >97% <=97%
all deliveries) for the supplier? <=99.5% <=99% <=98%
What is the Supplier Corrective Action Receipt percentage 0% >0% >.25% >.75% >1%
(percentage of CAR out of all deliveries)? <=.25% <=.75% <=1%

When was the last on-site audit or mail-in quality survey? <1 yr good Q rep 1-2 yrs >2 yrs No audit

What is the latest Audit Score of the supplier ( percentage of audit result >99% >98% >80% >65% <=65%
score divided by maximum possible scores)? <=99% <=98% <=80%
What is the suppliers latest on-time delivery percentage (no early or late, >99% >98% >97% >95% <=95%
based upon contract, percentage of on-time delivery out of all deliveries)? <=99% <=98% <=97%

Copyright2007 DRK Research

How often do you share the following information with Co.X? - Cost Share Share Dont share
structure (price drivers), Process /Material Change Notification, regularly when and prefer
Production Schedule, Inventory Status, Accreditation information, EPA asked not to
violations and EPHS validation history (* EPHS Essential Public share
Health Service), 2nd tier supplier information, New product/tech
opportunity, Proof of insurance, Financial ratio data, Order fulfillment /
process results, Performance data.
Performance 1 2 3 4 5
Please select the accreditations your facility has (check all that apply). 3 or 4 1 or 2 0 checked
checked checked
ISO900x, ISO13485/13488, ISO14000, FDA registered
(new with each network)

How many of your engineers directly support the manufacturing of this >10 5 10 35 23 0 -1
subcategory?
What is your facilitys current capacity utilization in this sub category? <50% 50% - 70% 70% - 80% 80% - 90% >90%

In the coming year, do you plan changes to your facilitys capacity in Increase Increase No change Decrease Decrease
manufacturing for this sub category? around 20% around 10% around 10% around 20%

With 5 weeks advanced notification, how much of a demand increase can >50% 20% - 50% 10% - 20% 1% - 10% 0%
you satisfy in your next order for this subcategory for Co.X (assuming an
average order)?
Excluding engineers, how many employees are involved in the > 100 50 - 100 25 - 50 25-May <5
manufacturing process for this sub category (including assemblers,
inspectors, shipping, etc.)?
On average, how quickly you respond to a technical issue from Co.X? <2 hours 2 hours 12 hours 24 hours >48 hours
12 hours 24 hours 48 hours

What is the Material Reject Rate (percentage of material rejected out of >99.5% >99% >98% >97% <=97%
all deliveries) for the supplier? <=99.5% <=99% <=98%
What is the Supplier Corrective Action Receipt percentage 0% >0% >.25% >.75% >1%
(percentage of CAR out of all deliveries)? <=.25% <=.75% <=1%

When was the last on-site audit or mail-in quality survey? <1 yr good Q rep 1-2 yrs >2 yrs No audit

What is the latest Audit Score of the supplier ( percentage of audit result >99% >98% >80% >65% <=65%
score divided by maximum possible scores)? <=99% <=98% <=80%
What is the suppliers latest on-time delivery percentage (no early or late, >99% >98% >97% >95% <=95%
based upon contract, percentage of on-time delivery out of all deliveries)? <=99% <=98% <=97%

Financial Health 1 2 3 4 5
Please rank your companys business growth in 2005 in the industry for Top 20% 20% - 40% 40% - 60% 60% - 80% Bottom
this sub category. 20%
What is the risk level of supplier's financial status (3 rd Party report)? Low Low to Medium Medium to High
Medium High
Excellent Above Average Below Poor Copyright2007 DRK Research
Average Average
Please rate the overall performance of your company last year.
Please rate the overall performance of the company last year
relative to major competitors.
Please rate the overall performance of the business unit serving
$Company$ last year.
Please rate the overall Customer Satisfaction level of this business
unit last year.
Please rate the overall profitability of the business unit last year

Please rate your accounts recievable cycle time (collection time).

Please rate your accounts payable cycle time (paying suppliers)
 Performance 1 2 3 4 5
Please select the accreditations your facility has (check all that apply). 3 or 4 1 or 2 0 checked
checked checked
ISO900x, ISO13485/13488, ISO14000, FDA registered
(new with each network)

How many of your engineers directly support the manufacturing of this >10 5 10 35 23 0 -1
subcategory?
What is your facilitys current capacity utilization in this sub category? <50% 50% - 70% 70% - 80% 80% - 90% >90%

In the coming year, do you plan changes to your facilitys capacity in Increase Increase No change Decrease Decrease
manufacturing for this sub category? around 20% around 10% around 10% around 20%

With 5 weeks advanced notification, how much of a demand increase can >50% 20% - 50% 10% - 20% 1% - 10% 0%
you satisfy in your next order for this subcategory for Co.X (assuming an
average order)?
Excluding engineers, how many employees are involved in the > 100 50 - 100 25 - 50 25-May <5
manufacturing process for this sub category (including assemblers,
inspectors, shipping, etc.)?
On average, how quickly you respond to a technical issue from Co.X? <2 hours 2 hours 12 hours 24 hours >48 hours
12 hours 24 hours 48 hours

What is the Material Reject Rate (percentage of material rejected out of >99.5% >99% >98% >97% <=97%
all deliveries) for the supplier? <=99.5% <=99% <=98%
What is the Supplier Corrective Action Receipt percentage 0% >0% >.25% >.75% >1%
(percentage of CAR out of all deliveries)? <=.25% <=.75% <=1%

When was the last on-site audit or mail-in quality survey? <1 yr good Q rep 1-2 yrs >2 yrs No audit

What is the latest Audit Score of the supplier ( percentage of audit result >99% >98% >80% >65% <=65%
score divided by maximum possible scores)? <=99% <=98% <=80%
What is the suppliers latest on-time delivery percentage (no early or late, >99% >98% >97% >95% <=95%
based upon contract, percentage of on-time delivery out of all deliveries)? <=99% <=98% <=97%

Copyright2007 DRK Research

Environmental Indicators 1 2 3 4 5
What is the potential of a major supply chain disruption due to market Minimum Below Average Above High
dynamics? Average Average
What is the potential of a major supply chain disruption due to merger Minimum Below Average Above High
and acquisition issues? Average Average
What is the potential of a major supply chain disruption due to regulatory Minimum Below Average Above High
issues? Average Average
What is the potential of a major supply chain disruption due to a disaster Minimum Below Average Above High
(natural disaster, political, terrorist, etc.)? Average Average
What is the potential of a major supply chain disruption due to a Minimum Below Average Above High
transportation disruption (accident, transportation union strike, etc.)? Average Average
Supply Chain Disruption 1 2 3 4 5
Please rate your companys ability/market power concerning sensitivity High Medium Low
to raw material price changes for this sub category with regard to:
Bargaining power with raw material vendors, Ability to digest cost
increases instead of passing on to your customers, Ability to forecast
cost/price trends,
Do you share the forecast and scheduling information with your Share Share Dont share
suppliers? regularly when and prefer
asked not to
share
On average, how often do you monitor and review your suppliers Monthly Quarterly Annually Only if Never
performance? issues
arise
What is the likelihood of the following disruption in your supply chain that Once every Once every Once every Once every More than
could impact Co.X? - Quality problem, Raw material five years three years other year year once every
shortage/obsolescence, Process change, Capacity shortage, or more year
Miscommunication between supply chain layers, Human resource
problem, Company ownership change, Regulatory Change
How do you manage the risk and disruption potentials? Check only one. proactively regularly react and No formal
mitigate monitor recover program
risks and and from the
redesign discover risks
supply risks
chain
Do you have a sole source raw material for this specific category of No Yes
material supplied?

Copyright2007 DRK Research

Environmental Indicators 1 2 3 4 5
What is the potential of a major supply chain disruption due to market Minimum Below Average Above High
dynamics? Average Average
What is the potential of a major supply chain disruption due to merger Minimum Below Average Above High
and acquisition issues? Average Average
What is the potential of a major supply chain disruption due to regulatory Minimum Below Average Above High
issues? Average Average
What is the potential of a major supply chain disruption due to a disaster Minimum Below Average Above High
(natural disaster, political, terrorist, etc.)? Average Average
What is the potential of a major supply chain disruption due to a Minimum Below Average Above High
transportation disruption (accident, transportation union strike, etc.)? Average Average
Supply Chain Disruption 1 2 3 4 5
Please rate your companys ability/market power concerning sensitivity High Medium Low
to raw material price changes for this sub category with regard to:
Bargaining power with raw material vendors, Ability to digest cost
increases instead of passing on to your customers, Ability to forecast
cost/price trends,
Do you share the forecast and scheduling information with your Share Share Dont share
suppliers? regularly when and prefer
asked not to
share
On average, how often do you monitor and review your suppliers Monthly Quarterly
Only if Annually Never
performance? issues
arise
What is the likelihood of the following disruption in your supply chain that Once every Once every Once every Once every More than
could impact Co.X? - Quality problem, Raw material five years three years other year year once every
shortage/obsolescence, Process change, Capacity shortage, or more year
Miscommunication between supply chain layers, Human resource
problem, Company ownership change, Regulatory Change
How do you manage the risk and disruption potentials? Check only one. proactively regularly react and No formal
mitigate monitor recover program
risks and and from the
redesign discover risks
supply risks
chain
Do you have a sole source raw material for this specific category of No Yes
material supplied?
Performance 1 2 3 4 5
Please select the accreditations your facility has (check all that apply). 3 or 4 1 or 2 0 checked
checked checked
ISO900x, ISO13485/13488, ISO14000, FDA registered
(new with each network)

How many of your engineers directly support the manufacturing of this >10 5 10 35 23 0 -1
subcategory?
What is your facilitys current capacity utilization in this sub category? <50% 50% - 70% 70% - 80% 80% - 90% >90%

In the coming year, do you plan changes to your facilitys capacity in Increase Increase No change Decrease Decrease
manufacturing for this sub category? around 20% around 10% around 10% around 20%

With 5 weeks advanced notification, how much of a demand increase can >50% 20% - 50% 10% - 20% 1% - 10% 0%
you satisfy in your next order for this subcategory for Co.X (assuming an
average order)?
Excluding engineers, how many employees are involved in the > 100 50 - 100 25 - 50 25-May <5
manufacturing process for this sub category (including assemblers,
inspectors, shipping, etc.)?
On average, how quickly you respond to a technical issue from Co.X? <2 hours 2 hours 12 hours 24 hours >48 hours
12 hours 24 hours 48 hours

What is the Material Reject Rate (percentage of material rejected out of >99.5% >99% >98% >97% <=97%
all deliveries) for the supplier? <=99.5% <=99% <=98%
What is the Supplier Corrective Action Receipt percentage 0% >0% >.25% >.75% >1%
(percentage of CAR out of all deliveries)? <=.25% <=.75% <=1%

When was the last on-site audit or mail-in quality survey? <1 yr good Q rep 1-2 yrs >2 yrs No audit

What is the latest Audit Score of the supplier ( percentage of audit result >99% >98% >80% >65% <=65%
score divided by maximum possible scores)? <=99% <=98% <=80%
What is the suppliers latest on-time delivery percentage (no early or late, >99% >98% >97% >95% <=95%
based upon contract, percentage of on-time delivery out of all deliveries)? <=99% <=98% <=97%
 Supply Chain Disruption 1 2 3 4 5
Please rate your companys ability/market power concerning sensitivity High Medium Low
to raw material price changes for this sub category with regard to:
Bargaining power with raw material vendors, Ability to digest cost
increases instead of passing on to your customers, Ability to forecast
cost/price trends,
Do you share the forecast and scheduling information with your Share Share Dont share
suppliers? regularly when and prefer
asked not to
share
On average, how often do you monitor and review your suppliers Monthly Quarterly Annually Only if Never
performance? issues
arise
What is the likelihood of the following disruption in your supply chain that Once every Once every Once every Once every More than
could impact Co.X? - Quality problem, Raw material five years three years other year year once every
shortage/obsolescence, Process change, Capacity shortage, or more year
Miscommunication between supply chain layers, Human resource
problem, Company ownership change, Regulatory Change
How do you manage the risk and disruption potentials? Check only one. proactively regularly react and No formal
mitigate monitor recover program
risks and and from the
redesign discover risks
supply risks
chain
Do you have a sole source raw material for this specific category of No Yes
material supplied?

What is the Material Reject Rate (percentage of material rejected out of >99.5% >99% >98% >97% <=97%
all deliveries) for the supplier? <=99.5% <=99% <=98%
What is the Supplier Corrective Action Receipt percentage 0% >0% >.25% >.75% >1%
(percentage of CAR out of all deliveries)? <=.25% <=.75% <=1%

When was the last on-site audit or mail-in quality survey? <1 yr good Q rep 1-2 yrs >2 yrs No audit

What is the latest Audit Score of the supplier ( percentage of audit result >99% >98% >80% >65% <=65%
score divided by maximum possible scores)? <=99% <=98% <=80%
What is the suppliers latest on-time delivery percentage (no early or late, >99% >98% >97% >95% <=95%
based upon contract, percentage of on-time delivery out of all deliveries)? <=99% <=98% <=97%
Performance 1 2 3 4 5
Please select the accreditations your facility has (check all that apply). 3 or 4 1 or 2 0 checked
checked checked
ISO900x, ISO13485/13488, ISO14000, FDA registered
(new with each network)

How many of your engineers directly support the manufacturing of this >10 5 10 35 23 0 -1
subcategory?
What is your facilitys current capacity utilization in this sub category? <50% 50% - 70% 70% - 80% 80% - 90% >90%

In the coming year, do you plan changes to your facilitys capacity in Increase Increase No change Decrease Decrease
manufacturing for this sub category? around 20% around 10% around 10% around 20%

With 5 weeks advanced notification, how much of a demand increase can >50% 20% - 50% 10% - 20% 1% - 10% 0%
you satisfy in your next order for this subcategory for Co.X (assuming an
average order)?
Excluding engineers, how many employees are involved in the > 100 50 - 100 25 - 50 25-May <5
manufacturing process for this sub category (including assemblers,
inspectors, shipping, etc.)?
On average, how quickly you respond to a technical issue from Co.X? <2 hours 2 hours 12 hours 24 hours >48 hours
12 hours 24 hours 48 hours

What is the Material Reject Rate (percentage of material rejected out of >99.5% >99% >98% >97% <=97%
all deliveries) for the supplier? <=99.5% <=99% <=98%
What is the Supplier Corrective Action Receipt percentage 0% >0% >.25% >.75% >1%
(percentage of CAR out of all deliveries)? <=.25% <=.75% <=1%

When was the last on-site audit or mail-in quality survey? <1 yr good Q rep 1-2 yrs >2 yrs No audit

What is the latest Audit Score of the supplier ( percentage of audit result >99% >98% >80% >65% <=65%
score divided by maximum possible scores)? <=99% <=98% <=80%
What is the suppliers latest on-time delivery percentage (no early or late, >99% >98% >97% >95% <=95%
based upon contract, percentage of on-time delivery out of all deliveries)? <=99% <=98% <=97%

Taking into account the importance of the following metric when Top 20% 20% - 40% 40% - 60% 60% - 80% Bottom
evaluating a partnership, how would you rank Co.X relative to your other 20%
customers?
Annual revenue, Profit Margin, Growth Potential, Cooperation, Data
Sharing