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Scorecard
Finance
Improve profitability of the dental practice
Analyze costs structure and introduce cost cutting measures if necessary
Profitability, %
Increase average revenue generated by patients
Perform a complex oral health exam
Perform cosmetic dentistry evaluations
Develop and share with every patient a treatment plan
Average annual production per active patient, $
Decrease Costs
Customers
Reduce the number of broken appointments
Improve payments collection ratio up to 98.5%
Inform patients before the actual treatment about the fees for the treatment
that they will have to pay
Accounts Receivable, $
Introduce a possibility to pay upfront
Improve patient's engagement
Promote any esthetic issues of whitening treatment
% of whitening procedures
Introduce to new patients the treatment plan, not just a solution of the actual
problem
Design a "Welcome" pack that will include complex oral health exams and
development of a treatment plan
Average Production Per New Patient, $
Internal Business Processes
Do a data-driven decision when choosing marketing methods
Gather relevant information to know the cost of attracting one active patient
Amount paid per active patient per year, $
Develop a marketing system that will promote practice to new patients
Develop a marketing program
% of new patients
Improve the quality of initial treatments and marketing materials
Imrpoove the conversion rate of the qualified leads into active patients.
New patient conversion rate, %
Do quality assurance to prevent patients from being lost in the future
Introduce quality control and assurance programs
% of patients who leaves a dental practice
Control operating expenses
Develop plan to control operational expenses
Overhead (Operating expenses), %
Education
Train team to present treatment plans
Design visually appealing explicative materials
Introduce training program to your team
Treatment acceptance rate, %
Track and improve employees efficiency
Introduce algorithms and standards to ensure higher operation
performance
Annual production per full time employee, $
Dental Practice Balanced Scorecard
This Balanced Scorecard is designed to help dental practices measure and improve their performance. Where possible
benchmarks from US dental industry were used for the target values. Learn more about how to customize it: http://goo.gl/GcJivL
Performance
Progress
Progress
Name : Profitability, %
Current Start End Dynamic Min Max Average
97,3 % 30 % 97,3 % 67,3 0,4 % 97,3 % 31,27 %
Performance
Current Start End Dynamic Min Max Average
97,30 % 30,00 % 97,30 % 67,30 % 0,40 % 97,30 % 31,27 %
Progress
Current Start End Dynamic Min Max Average
105,06 % 60,00 % 105,06 % 45,06 % -8,94 % 105,06 % 59,75 %
Baseline : 8 % Target : 93 %
Weight : 1 Parent : Financial Perspective
Measure : % Optimization : Maximize
Business goal : Improve profitability of the dental practice
Profitability, %
Average annual production per active patient, $
Measurement: Measure the profit generated by one patient during a 1 year period
Progress
Name : FTAs, %
Current Start End Dynamic Min Max Average
57,4 13 57,4 44,4 5,9 57,4 13,87
Performance
Current Start End Dynamic Min Max Average
42,60 % 87,00 % 42,60 % -44,40 % 42,60 % 94,10 % 86,46 %
Progress
Current Start End Dynamic Min Max Average
37,62 % 14,29 % 37,62 % 23,33 % 14,29 % 98,93 % 17,43 %
Baseline : 89 Score Target : 5 Score
Weight : 4 Parent : Customers
Measure : Score Optimization : Minimize
FTAs, %
Internal Business Processes
Performance
Progress
Progress