What is Learn To See How to understand Learn To See How to practice Learn To See How to understand Genshou (phenomena)
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Course Topics
Session 1 What Is Learn To See
Session 2 Understanding Learn To See Section 3 Sample of Learn to see practice Section 4 Practical Learn To See : Gemba Workshops
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Session 1
What is Learn To See
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What is Learn Too See
Learn to see is an observation skill that capable to identify
an opportunity for improvement The more observation done, the sharper capability for identifying target Learn to see capability only can sharpen by Gemba Gembutsu (Go to actual spot and see the actual things) practice
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Why we need Learn to See
Self Diagnostic, Self improvement, more easy compare to
benchmarking Continuous Improvement (kaizen) to pursue perfection To Understand the opportunities for improvement Tools for 5s/Kaizen audit
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Learn To See
Japanesse term says
Go to the spot (Gemba) and see the actual (fact)
Three point important Gemba, Gembutsu , Genshou (see the phenomena)
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Why Gemba ?
Its a real place that shows you a Real Condition !!!
Vendor Presentation shows good things only. Quality is in the Gemba. Good product is produce in Gemba by Gemba people, Gemba equipment, not by Presentation of Quality Assurance Managers. Japanese Buyer always go to see factory to understand the Quality of Product.
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Tips on Learn To See
See the actual fact, see closer
Use your finger to point out and for detail See the contrast by Asking what is the purpose ? , why should be like this ?, is there anything's that can make difference ?, is there a better way ? , is customer happy ?, is it cause reject ? , asking 5why, how to better control Compare to similar things / things that has similar function and see which one is more beneficial Use your logic / common sense Learn to see will lead you to a conclusion what the control (visual control) need Global Partner for Business Success If you look into detail What is the things going wrong ?
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What skills that required for learn to see
At Least we were familiar with the object.
If you are the factory employee, you have to understand anything about machine, tools, equipment, products, component, etc If you are in the office, you have to understand anything about office job, such as job description, documentation, filing, etc If we are not familiar : try to understand by common sense What we see? Effectiveness and efficiency Waste free Practical, Easy, Comfort, Ergonomic, Safety, Quick,
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What we are looking for on the learn to see ?
Control the condition
Visual control system will help observer on controlling / understand the condition. Opportunity for improvement Learn to see is increase capability on identify opportunity for improvement Learn to see is increase capability on self diagnostic and self improvement Learn to see is increase capability on continuous improvement how to make a good things better Global Partner for Business Success Try again to see this , what is your comment ?
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Section 1 Summary
Why Learn To See
Gemba, Gembutsu Improve by Common Sense
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Session 2
Understanding Learn To See
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Understanding Learn to see
Go To Gemba and Watch Gembutsu. (Go to actual
place and see the actual things) Watch it and think. Generate a question in our mind. Mostly question about how to improve the gembutsu condition Usually for the first time, it took a minutes for understanding the gembutsu
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Case Study for Learn to see
Please observe the next 3 slides carefully, and try to
understand all figures. Please remember or write down on paper what is your observation for slide 1 and Slide 2
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First Scene : This is the scene in Gemba
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What is your observation
Write down your observation
1. 2. 3. 4. 5.
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Second Scene: And this is also a Gemba
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What is your observation
What is your observation
1. 2. 3. 4. 5.
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What do you see ?
What the things going wrong (or right) ?
What the purpose / objective Compare it !!, Use your common sense !!, Use a customer point of view !! Global Partner for Business Success Section 2 Summary
Learn to see is about understanding how is the condition
of Gembutsu by direct observation in Gemba Learn to see shall be done on site, without exception
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Session 3
Sample of Learn To See practice
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Sample of Learn to See Result
Lean To See could result on
Understanding Gemba Gembutsu condition Understanding an Idea for Improvement Understanding the weak point or discrepancy
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Learn to see on Tools Before Improve After Improve
Learn to see give us the inspiration
for improvement.
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Learn to see on machine
Gemba observation come into the conclution that this panel
shall be transparent. Before improvement, this equipment is hiding by metal panel
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Learn to see on Materials
Learn to see give on idea on next
improvement A Numbering on product make it easy to understand the quantity Global Partner for Business Success Learn to see on equipment
Learn to see give an inspiration for improvement
Before improvement : no segregation. Urgency: need a good segregation Global Partner for Business Success Learn to see on documentation
Even a perfect documentation
still has a room for improvement System shall be totally revise if comes to 2008. They just manage until 2007 only
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Learn to see on production
A learn to see could identify how to make a perfect
visual control system Gauge with actual reading, actual setting standard, and actual standard Global Partner for Business Success Section 3 Summary
Learn to see could make us understand on
Understanding the gembutsu condition in gemba Identify opportunity for improvement Identify discrepancies
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Session 4
Gemba Practice on Learn To See
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Objective
To understand on Learn to See observation in real Gemba
To hands on experience on Learn to see
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Preparation
Determine the Site.
Please just choose a limited area only Do not choose a crowded area. But choose a medium ones Determine the time For the first time it could take a hours Bring the Digital Camera for easy to reporting Practice the learn to see Go to gemba and just see !!
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On Site
Just See and Take a picture !!
Spend more time to watch if you dont have any idea !!
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Reporting
Reporting the result by
Make a simple presentation Put the Picture and give your observation comment
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Session 5
Understanding the Phenomena
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Objective
To understand what is the phenomena
To understand the phenomena of the gembutsu on the gemba
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What is the phenomena (genshou)
Phenomena is a link between facts (gembutsu) in
the site (gemba) that form a whole figure Phenomena is a result of analysis of facts (gembutsu) so we could understand,describe and conclude a whole figure This section is to give a brief explanation on how to understand the phenomena (genshou)
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Why we need to understand the phenomena It is not enough for just Gemba and Gembutsu to expecting the improvement Understanding the phenomena will Give an improvement opportunities for all entities (gembutsu) on the site Give a whole understanding of all entities (gembutsu) on the site Give a root cause analysis on all entities on the site
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Understanding the Phenomena (Genshou) We have to understand on Learn to See technique By sought the facts we have to analyze each entities (gembutsu) and conclude it as a whole systems
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Case study on Genshou Analysis
The following slides show on how we are go to
gemba, see the gembutsu and conclude what is the genshou (phenomena) The site is a storage finish good which subject to test. This storage has a numbering system for each tray This storage control by a piece of paper. Which controlling a quantity, a testing mode, etc The control paper is printed out
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Gemba Observation : the paper for controlling and the storage with identification If we see at a glance, its looks like a good system on controlling the storage Global Partner for Business Success Gemba Observation: checking the control system What we have to do is see whether the control is really controlling the whole storage
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Step 1 : Go to gemba and see gembutsu in detail Step 2 : See gembutsu: I found the controlling system on the storage using printed paper what is possibility ? Not up dated, since it shall always printed mean not simple Step 3 : See gembutsu: raise question Is it up dated ? , check the gembutsu, and I saw the paper and the actual is not match it is not up dated Step 4 : thing another question : If it is not up dated then shall has another evidence such as wrong quantity, misplacement etc, then see the gembutsu : found in same rack, the quantity is not match Global Partner for Business Success Conclution on Gemba Gembutsu Genshou The control system is can not accommodate any changes The control system shall be review and simplified
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Section 4 Summary
The Genshou analysis lead us on real understanding what
happen in gembutsu on gemba The Genshou analysis shows us the real figure on all entities (genbutsu) in site (gemba)
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Course Summary
Gemba Gembutsu is about how to understanding the
entities (gembutsu) that shown in the site (gemba) Genshou is about how to understand and analyze the entities (gembutsu) that forming a figure so we could draw a conclusion