Assertive

communication
behaviours
 Housekeeping

mobile phones
break times
toilets
emergencies

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 Workshop overview

At this workshop the following will be addressed:

different modes of communication

the need for increased self awareness when communicating
interpretations of body language
effective negotiation methods
gathering and using both positive and
negative feedback

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 Workshop expectations

What do you know about the topic?

What do you need to know?

What outcomes do you expect from this workshop?

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 Introductory activity

Dont feel like a fish out of water.

Learn to be assertive. It is a skill just like any other like playing

golf or learning to fly.

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 Topic 1

Communication

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 Communication skills

Effective communication is essential to the successful completion

of workplace tasks.

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 Writing

Written communications, for both internal and external

applications, will be used in your workplace.

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 Topic 2

Communication styles

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 Personal conflict

Should I jump?
Should I jump?

Oh my, what should I do?

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 Involving others

We WILL do it my way!!!

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 Assertion

Assertiveness is not what you do, it's who you are!

(Shakti Gawain)

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 Passive behaviour

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 Aggressive Behaviour

The basic difference between being assertive and being

aggressive is how our words and behaviour affect the rights and
well being of others.

(Sharon Anthony Bower)

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 Assertive behaviour

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 Activity

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 Circle of concern and influence

Circle of concern

Circle of
Things I truly influence Things I think
cannot control I cannot control
Things I can
control

Things about
which I care

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 Causation

Attribution theory is concerned with the ways in which people

explain the behaviour of others or themselves.

It explores how individuals attribute cause and how this

cognitive perception affects their usefulness and ability to
communicate effectively in a work organisation.

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 Activity

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 Topic 3

Learn to be assertive

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 Learn to be assertive

Learn how and when to say no!

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 Activity

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 I can hide my head in the sand if I want to, you know.

Assertive people, however, do not hide their heads.

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 Listening

What?

What did you say?

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 Questions

The key to wisdom is knowing all the right questions.

(John A. Simone, Sr)

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 Activity

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 Topic 4

Non-verbal communication

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 Non-verbals

Get in touch with the way the other person feels. Feelings are
55% body language, 38% tone and 7% words.

(Unknown)

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 Gesturing

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 Voice tone

Can you hear paralanguage?

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 Activity

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 Topic 5

Negotiation

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 Negotiation

Joint undertakings stand a better chance when they benefit both

sides.

(Euripides)

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 Negotiation techniques

When negotiating, plan and be prepared.

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 Reaching agreement

Come on, we can work together!

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 Activity

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 Summary

Before leaving today please share:

1 thing you learned
1 new practice you will undertake
1 activity you enjoyed

Thankyou for your attendance and participation.

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 Two thoughts

The way we communicate with others and with ourselves

ultimately determines the quality of our lives.

(Anthony Robbins)

Too many of us fail to fulfil our needs because we say no rather

than yes, or perhaps later in life, yes when we should say no.

(William Glasser)

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