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To minimize rivalry?
Resource-Based Risk
Lack of resources that are initially VRHN
Me-too offerings face quality risk
And switching costs (obstacles to adoption)
Inability to maintain VRHN of resources
Rivals appear, having imitated your (previously) rare
resources
Substitutes appear, rendering your (still) rare
resources unnecessary & irrelevancy
Inability to build VRHN resources
Reputation, Organization, Culture, Networks
Strategies to build VRHN Resources
Strategies to avoid Imitation
Make your initiatives hard to copy
Service culture (speed, problem solving, flexibility)
Productivity (depends on skills, attitudes, motivation)
Networking and relationship building
Complex human interactions
Strategies to avoid Irrelevancy
Keep substitutes at a distance
Identify, Evaluate, Monitor, Act
Sustaining technological improvements
Maintain your value propositions superiority
Ignorance causes risks
Ignorance = Lack of knowledge
Knowledge may be out there, or yet to be
discovered
Novelty of new ventures means much information is yet to be
discovered
Some might be predictable from experience but other information
may be unknowable in advance
Ignorance means outcomes cannot be predicted
with accuracy
Foreseen (probabilistic) outcomes vs. unforeseen
Risk vs. Uncertainty
The dimensions of ignorance
Consumer Ignorance
Lack of knowledge about the new product, its availability, price,
quality, how to use it, what benefits it offers, etc.
Producer Ignorance
Lack of knowledge about the production process for the new
product, leading to cost blow-outs, quality variability, materials
wastage, etc.
Manager Ignorance
Lack of knowledge about management skills needed for this
product in this market at this time
Investor Ignorance
Strategic Risk Reduction
MORTALITY RISK
TIME
Consumer Ignorance Reduction
Advertising and promotion
Personal selling
Free samples, miniature packages
Direct marketing
Free lessons to learn how to use new product
Gaining publicity, press reports
Comparative tests (e.g. in magazines)
Celebrity endorsements
Licensing (sell under known brand name)
Joint Venture (associate with known brand)
Producer Ignorance Reduction
Hire educated, skilled, experienced people.
Training sessions for new employees.
Poach employees from other firms.
License rather than manufacture.
Subcontract manufacturing (initially?)
Enter by acquisition (rather than start-up from
scratch) to acquire expertise.
Active listening (to glean information).
Management Ignorance Reduction
Hire well-educated experienced managers
Executive development training sessions
License or sub-contract weak areas
R&D, marketing, manufacturing, distribution, etc
Enter strategic alliances, joint ventures
Take insurance
Cash conservation practices
Overcapitalization. Get lines of credit