Test your quality in

QUALITY MANAGEMENT

By
Mr. Jitendra
Mr. Suryadev
1. How many records does ISO9001 require?

A. 1 to 10

B. 11 to 20

C. 21 to 30

D. 31 to 40
C. 21 to 30
2. Who first thought of Zero Defects?

A. Crosby

B. Deming

C. Juran

D. Feigenbaum
A. Crosby
3. What is root cause analysis?

A. Something a gardener would use

B. A problem solving technique

C. One of the seven Quality Circle tools

D. Part of FMEA
B. A problem solving technique
4. Which of the following statements is NOT a ISO9001
requirement?

A. The organization shall determine the necessary competence for

personnel performing work affecting product quality.

B. The organization shall establish and maintain a procedure to

identify and have access to legal requirements that are
applicable to quality aspects of its products and/or services.

C. Top management shall ensure that the quality policy is

appropriate to the purpose of the organization.

D. A documented procedure shall be established to define

requirements for determining potential nonconformities and
their causes.
B. The organization shall establish and maintain a
procedure to identify and have access to legal
requirements that are applicable to quality
aspects of its products and/or services.
5. What is the first stage in any quality improvement
initiative?

A. Planning

B. Check the talk

C. Analyse the data

D. Management commitment
D. Management commitment
6. Who was generally credited with the phrase
"Important few and trivial many"?

A. Winston Churchill

B. Ishikawa

C. Juran

D. Taguchi
C. Juran
7. What is NOT a key results measure in European Model
for Quality Management?

A. Business Results

B. Impact on Society

C. Process Performance

D. Customer Satisfaction
C. Process Performance
8. Which is a Preventive Action technique?

A. Pareto Analysis

B. Cause and Effect diagrams

C. Quality Planning

D. Process Capability Studies

C. Quality Planning
9. What is the cpk for this process? Process Tolerance = 12,
Process standard deviation = 3 Mean = 0

A. 1.333

B. 4

C. 0.25

D. 0.667
D. 0.667
10. A run up on the range chart chart would mean?

A. Process spread is deteriorating

B. Process average is worsening

C. Process average is improving

D. Process spread is improving

A. Process spread is deteriorating
11. A fundamental attribute of TQM is

A. Drawing control charts

B. Having team meetings

C. Top management's direct involvement

D. Meeting ISO 9000 audit

E. All of the above

C. Top management's direct involvement
12. Process Diagnosis determines

A. If the workers are doing their job

B. The possible cause of a failure

C. If control charts are in control

D. When top management should talk to vendors

E. If vendors are motivated

B. The possible cause of a failure