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Designing Effective HRD

Programs

Department of Business and Management


Universiti Brunei Darussalam
Phase One: Needs
Assessment
Should be completed before you start Phase
Two
You know:
Where training is needed
What kinds of training are needed
Who needs to be trained
Conditions for training

Department of Business and Management


Universiti Brunei Darussalam
Phase Two: Design

Department of Business and Management


Universiti Brunei Darussalam
Phase Two: Designing the
Training or HRD Intervention
Key activities include:
Setting objectives
Selecting the trainer or vendor
Developing lesson plans
Selecting methods and techniques
Preparing materials
Scheduling training

Department of Business and Management


Universiti Brunei Darussalam
Objectives
Three parts:
Performance
Conditions
Criteria

Department of Business and Management


Universiti Brunei Darussalam
Performance
What is to be done e.g.,
Increase upper body strength
Assemble a chair
Catch a football pass
Graduate from university

Department of Business and Management


Universiti Brunei Darussalam
Conditions

Conditions under which performance is


done e.g.,
using standard conditioning equipment
using a screwdriver and hammer
at a full run under man-to-man
coverage
without cheating or outside help

Department of Business and Management


Universiti Brunei Darussalam
Criteria
The level of acceptable performance e.g.,
by 25 percent within one year
within one hour without mistakes
at least 80% of the time without penalties
within 5 years and with a B average

Department of Business and Management


Universiti Brunei Darussalam
Sample Objectives
Inventory 1,000 pieces of bulk merchandise
an hour with an error rate of less than 1%
using industry standard inventory tools.
Run 40 yards in less than five seconds on a
dry, level field with winds less than 10 mph.

Department of Business and Management


Universiti Brunei Darussalam
Sample Objectives 2
After training, be able to identify the four
basic stages involved in HRD within five
minutes.

Your examples??

Department of Business and Management


Universiti Brunei Darussalam
Make or Buy Decisions
You cannot be an expert on everything
You cant afford to maintain a full-time staff
for once-a-year training
You cant afford the time or money to build
all of your own training programs
Implication: Much training is purchased,
rather than self-produced

Department of Business and Management


Universiti Brunei Darussalam
Factors to Consider Before
Purchasing an HRD Program
Level of expertise available/required
Timeliness
Number of trainees
Subject matter
Cost
Size of HRD organization
X Factor (other conditions)

Department of Business and Management


Universiti Brunei Darussalam
Other Factors to Consider
Vendor credentials
Vendor background
Vendor experience
Philosophical match (between vendor and
organization)
Delivery method

Department of Business and Management


Universiti Brunei Darussalam
Other Factors to Consider
2
Content
Actual product
Results
Support
Request for proposal (RFP)

Department of Business and Management


Universiti Brunei Darussalam
Selecting the Trainer
Training competency
How well can he/she train?
If they cant train, why are they employed?
Subject Matter Expertise
How well is the material understood?

Department of Business and Management


Universiti Brunei Darussalam
If No Subject-Matter Experts
(SMEs) are Available
Use a team to train
Use programmed instruction or CBT
Train your trainers
You are training subject matter experts to be trainers
You are not training trainers to be SMEs

Department of Business and Management


Universiti Brunei Darussalam
Preparing Lesson Plans
Content to be covered
Activity sequencing
Selection/design of media
Selection of trainee activities
Timing and phasing of activities
Method(s) of instruction
Evaluation methods to be used

Department of Business and Management


Universiti Brunei Darussalam
Training Methods
Methods Percent
Instructor-led Classroom Programs 91
Self-Study, Web-based 44
Job-based Performance Support 44
Public Seminars 42
Case Studies 40
Role Plays 35
Games or Simulations, Non-computer-based 25
Self-Study, Non-computer-based 23
Virtual Classroom, with Instructor 21
Games or Simulations, Computer-based 10
Experiential Programs 6
Virtual Reality Programs 3
Media
Workbooks/Manuals 79
Internet/Intranet/Extranet 63
CD-ROM/DVD/Diskettes 55
Videotapes 52
Teleconferencing 24
Videoconferencing 23
Satellite/Broadcast TV 12
Audiocassettes 4

SOURCE: From 2003 Industry Report (2003). Training, 40(9), 2138.

Department of Business and Management


Universiti Brunei Darussalam
Types of Training
Computer Applications 96 Computer Programming 76
New Hire Orientation 96 Personal Growth 76
Non-Executive Management 91 Managing Change 75
Tech. Training 90 Problem Solving/Decision Making 75
Communications Skills 89 Time Management 74
Sexual Harassment 88 Train-the-Trainer 74
Supervisory Skills 88 Diversity/Cultural Awareness 72
Leadership 85 Hiring/Interviewing 71
New Equipment Operation 85 Strategic Planning 69
Performance Management/Appraisal 85 Customer Education 68

Team Building 82 Quality/Process Improvement 65


Customer Service 81 Public Speaking/Presentation Skills 62
Product Knowledge 79 Basic Life/Work Skills 62
Executive Development 78 Ethics 61
Safety 77 Sales 55
Wellness 54

Department of Business and Management


Universiti Brunei Darussalam
Selecting Training
Methods
Consider the following:
Program objectives
Time and money available
Resources availability
Trainee characteristics and preferences

Department of Business and Management


Universiti Brunei Darussalam
Training Materials
Program announcements
Program outlines
Training manuals and textbooks
Training aids, consumables, etc.

Department of Business and Management


Universiti Brunei Darussalam
Scheduling Training
Must be done in conjunction with:
Production schedulers
Shift supervisors
Work supervisors/managers
Trainees

Department of Business and Management


Universiti Brunei Darussalam
Training During Normal
Working Hours
Issues to consider:
Day of week preferred
Time of day
Peak work hours
Staff meeting times
Required travel

Department of Business and Management


Universiti Brunei Darussalam
Training After Working
Hours
Are workers/trainees getting paid? If so, by
whom?
What about personal commitments?
What do you do for shift workers?

Department of Business and Management


Universiti Brunei Darussalam
Registration and
Enrollment Issues
How, when, and where does one register?
Who is responsible for logistics?
Travel
Lodging
Meals
Etc.
How do one cancel/reschedule?

Department of Business and Management


Universiti Brunei Darussalam
Summary
As in building a house, design issues must
be addressed before training:
Objectives
Who will conduct the training
Lesson plan
Appropriate methods/techniques to use
Materials needed
Scheduling issues

Department of Business and Management


Universiti Brunei Darussalam